System and method for the automatic distribution of inmate phone recordings
View Patent ↗A method of automatically distributing phone call recordings to interested parties generally includes associating one or more forwarding criteria with each of one or more interested parties, establishing a phone call from a calling party to a destination number through an institutional phone system, recording the phone call, and, if the phone call satisfies one or more forwarding criteria associated with one or more interested parties, automatically distributing the recording of the phone call to the at least one interested party associated with the satisfied one or more forwarding criteria. Distribution may be by e-mail, by uploading the recording to a website that interested parties (and preferably only interested parties) can access, by queuing the recordings for export to physical media, and/or through a voice mail system. Calls may be selected for distribution based on the caller, the called party, conversation content, call time, or any other suitable criteria.
1. A method of automatically distributing a recording of a call to an interested party, the call being placed by a calling party through an institutional system to a destination number, the method comprising:
associating forwarding criteria with the interested party;
establishing the call from the calling party to the destination number through the institutional system;
recording the call;
determining that the call satisfies the forwarding criteria associated with the interested party;
after the call is completed, setting a data flag; and
in response to the data flag setting, automatically distributing the recording of the call to the interested party associated with the satisfied forwarding criteria, wherein the interested party has been approved by a facility administration associated with the institutional system.
2. The method according to claim 1 , wherein the associating forwarding criteria with the interested party comprises associating the calling party identity with the interested party.
3. The method according to claim 1 , wherein the associating forwarding criteria with the interested party comprises associating the destination number with the interested party.
4. The method according to claim 1 , wherein the associating forwarding criteria with the interested party comprises associating the time of call with the interested party.
5. The method according to claim 1 , wherein the associating forwarding criteria with the interested party comprises associating a conversation content with the interested party.
6. The method according to claim 1 , wherein the associating forwarding criteria with the interested party comprises associating two or more of the following with the interested party: calling party identity, destination number, time of call, and conversation content.
7. The method according to claim 1 , wherein the automatically distributing the recording of the call to the interested party further comprises e-mailing a copy of the recorded call to the interested party.
8. The method according to claim 1 , wherein the automatically distributing the recording of the call comprises:
storing the recording of the call, with the media burner, on a physical medium; and
providing the interested party with access to the physical medium.
9. The method according to claim 1 , wherein the automatically distributing the recording of the call comprises:
placing the recording of the call in an export queue; and
exporting the recording of the call from the export queue to the media burner on a scheduled basis.
10. The method according to claim 1 , wherein the automatically distributing the recording of the call to the interested party comprises uploading the recording of the call to a website.
11. The method according to claim 1 , wherein the automatically distributing the recording of the call to the interested party further comprises providing access to the recording of the call through a voice mail system.
12. The method according to claim 1 , further comprising:
establishing a second call from a calling party to a second destination number through the institutional system;
recording the second call;
determining that the second call does not satisfy the forwarding criteria associated with the interested party; and
storing without automatically distributing, the recorded second call into memory.
13. The method according to claim 1 , wherein the associating forwarding criteria with the interested party comprises:
establishing a data record including at least contact information for the interested party and the forwarding criteria; and
storing the data record in a recipients database.
14. The method according to claim 1 , further comprising enclosing the recording of the call in a security wrapper prior to automatically distributing the recording of the call to the interested party.
15. A method of automatically distributing a recording of a call to an interested party, the method comprising:
storing a recipient record in a recipients database, the recipient record including identity information of the interested party and forwarding criteria to specify conditions for determining when the recording of the call will be forwarded;
establishing a telephonic connection between a calling party and a called party through an institutional system;
recording the call between the calling party and the called party;
identifying the recipient record whose forwarding criteria are met by information associated with the call;
after the call is completed, setting a status flag to indicate that a recording of the call is available for forwarding; and
in response to a change in status of the status flag, automatically distributing the recording of the call to the interested party, wherein the interested party has been approved by a facility administration associated with the institutional system.
16. The method of claim 15 , wherein the automatically distributing the recording comprises:
encrypting the recording of the call using an encryption key to create an encrypted recording; and
exporting the encrypted recording.
17. The method of claim 16 , wherein the encryption key is a public key associated with a private/public key system.
18. A system for automatically distributing a recording of a call to an interested party, the call being placed by a calling party through an institutional system to a destination number, the system comprising:
a communication device;
a recipients database, the recipients database including a recipient record including identity information of the interested party, and forwarding criteria to specify conditions for determining when the recording of the call will be forwarded; and
a call recording distribution processor configured to:
identify the recipient record whose forwarding criteria are met by information associated with the call;
after the call is completed, set a status flag to indicate that a recording of the call is available for forwarding; and
in response to a change in status of the status flag, automatically distribute the recording of the call to the interested party identified therein, wherein the interested party has been approved by a facility administration associated with the institutional system.
19. The system according to claim 18 , wherein the call recording distribution processor is further configured to invoke a forwarding agent to distribute the recording of the call to the recipient.
20. The system according to claim 19 , wherein the forwarding agent includes at least one of an email agent, a web service agent, an export queuing agent, or a voice mail agent.
21. The system according to claim 18 , further comprising a call recording archive including a recorded call.
22. The system according to claim 18 , wherein the automatically distribute the recording comprises:
encrypting the recording of the call using an encryption key to create an encrypted recording; and
exporting the encrypted recording.
23. The system according to claim 22 , wherein the encryption key is a public key associated with a private/public key system.
24. The system according to claim 18 , wherein the call recording distribution processor is further configured to enclose the recording of the call in a security wrapper prior to the automatically distribute the recording of the call to the interested party.