System and method for speech-enabled call routing

1. A method comprising;

receiving a communication from a source, wherein the communication is associated with an account, and wherein the account is associated with the source;

determining, at a processor, whether a time period satisfies a threshold time period, wherein the time period is associated with a voice message box, wherein the voice message box is associated with the account, wherein the voice message box is associated with a particular status, and wherein the particular status is associated with an available capacity of the voice message box; and

routing the communication to a first destination based on a determination that the time period satisfies the threshold time period.

2. The method of claim 1 , wherein the particular status indicates that the voice message box is full.

3. The method of claim 1 , further comprising identifying the first destination based on an audio input signal received during the communication.

4. The method of claim 1 , wherein the communication is a voice over internet protocol call or a public telephone network call.

5. The method of claim 1 , further comprising routing the communication to a second destination based on a determination that the time period does not satisfy the threshold time period.

6. The method of claim 5 , further comprising, after routing the communication to the second destination:

setting a first value of a first variable, wherein the first value is based on the second destination; and

setting a second value of a second variable, wherein the second value is based on the first destination.

7. The method of claim 1 , further comprising, after determining that the time period satisfies the threshold time period, determining a payment status associated with the account.

8. The method of claim 7 , further comprising routing the communication based on the payment status associated with the account.

9. The method of claim 7 , wherein the communication is routed to a second destination when the payment status is an unpaid status.

10. The method of claim 9 , further comprising, in response to a change in the payment status, routing the communication from the second destination to the first destination.

11. The method of claim 9 , wherein the second destination is a billing department destination.

12. A method comprising:

determining, at a processor, a first destination based on a communication from a source,

wherein the communication is associated with an account, and wherein the account is associated with the source;

determining a time period that a voice message box is associated with a particular status,

wherein the voice message box is associated with the account, and wherein the particular status is associated with an available capacity of the voice message box;

and

routing the communication based on a comparison of the time period to a threshold time period.

13. The method of claim 12 , further comprising routing the communication to the first destination when the time period satisfies the threshold time period.

14. The method of claim 13 , wherein the time period satisfies the threshold time period when the time period is greater than the threshold time period.

15. The method of claim 12 , further comprising:

determining text based on the communication, wherein the text is associated with the communication;

converting the text into an object and an action; and

determining the first destination based on the object and the action.

16. The method of claim 12 , further comprising transforming speech communicated during the communication to generate text.

17. A system comprising:

a network interface configured to receive a communication from a source, wherein the communication is associated with an account, and wherein the account is associated with the source;

a processor; and

a memory that includes instructions that are executable by the processor to perform operations including:

determining a time period that a voice message box is associated with a particular status, wherein the voice message box is associated with the account, and wherein the particular status is associated with an available capacity of the voice message box; and

routing the communication based on a comparison of the time period to a threshold time period.

18. The system of claim 17 , wherein the memory includes an action-object routing module executable by the processor to determine a routing destination based on speech received during the communication.

19. The system of claim 18 , wherein a synonym table and a routing table are accessible to the action-object routing module.