Electronic messaging exchange
A computer-implemented system and method for secure electronic message exchange including coupling a control platform to a workstation of a plurality of workstations via a communications medium, where the control platform includes one or more apparatuses for monitoring, controlling, conversion, and billing, related to messages exchanged between a plurality of local users and a plurality of remote users. The system prevents forwarding or copying of a message sent by a local user of the plurality of local users and received by a remote user of the plurality of remote users, to another party by the control platform. The system and method also provides for authenticating the remote user with the control platform.
1. A secure electronic message exchange system usable inside a secured inmate facility, the secure electronic message exchange system comprising:
a secure communications platform;
a control platform; and
a wireless safe terminal configured to allow a local user to generate a message in a voice format using a voice input and transmit the voice message via a wireless connection to the control platform;
wherein the control platform is configured to:
receive the voice message from the safe terminal;
convert the voice message from the voice format into a text format using speech recognition;
store the converted message in the text format;
identify, from the converted message, account information of a remote user;
obtain contact information related to the remote user from a database, based on the identified account information of the remote user; and
transmit the converted message to the secure communications platform only after the converted message has passed a security check;
wherein the secure communications platform is configured to transmit the converted message to the remote user, based on the obtained contact information of the remote user, and
wherein the wireless safe terminal accesses secure communications platform software only and blocks the local user from accessing the internet.
2. The system of claim 1 , wherein the control platform comprises a central telephone control platform configured to allow the local user and the remote user to communicate telephonically.
3. The system of claim 1 , wherein the control platform comprises a central computer control platform configured to allow the local user and the remote user to communicate via electronic messages.
4. The system of claim 1 , wherein the wireless safe terminal is further configured to allow the local user to generate the message using one of a plurality of input methods.
5. The system of claim 1 , wherein the wireless safe terminal is further configured to allow the local user to select one of a plurality of formats for transmitting the converted message.
6. The system of claim 5 , wherein the plurality of formats for transmitting the converted message includes at least one of a text message, an instant message, and an email.
7. The system of claim 1 , wherein the control platform is further configured to perform a security check on the received voice message.
8. The system of claim 1 , wherein the wireless safe terminal is further configured to authenticate the local user.
9. The system of claim 8 , wherein the wireless safe terminal is further configured to authenticate the local user using at least one of a biometric information and a radio frequency identification.
10. The system of claim 8 , wherein the wireless safe terminal is further configured to authenticate the local user using at least a login and password information.
11. The system of claim 1 , wherein the control platform is further configured to determine whether the converted message is protected and, if protected, restrict access to the converted message.
12. The system of claim 1 , wherein the control platform allows an administrator to monitor messages.
13. A secure electronic message exchange system usable inside a secured inmate facility, the system comprising:
a control platform;
a wireless safe terminal;
a secure communications platform configured to:
receive a message in a voice format from a remote user, and
transmit the voice message to the control platform;
wherein the control platform is configured to:
receive the voice message from the secure communications platform;
convert the voice message from the voice format into a text format using speech recognition;
store the converted message in the text format;
identify, from the converted message, account information of the remote user; and
transmit the converted message to the wireless safe terminal, only after the converted message has passed a security check,
wherein the wireless safe terminal is configured to receive the converted message from the control platform via a wireless connection and provide the converted message to a local user,
wherein the wireless safe terminal accesses secure communications platform software only and blocks the local user from accessing the internet.
14. The system of claim 13 , wherein the wireless safe terminal is further configured to authenticate the local user.
15. The system of claim 14 , wherein the wireless safe terminal is further configured to authenticate the local user using at least one of a biometric information and a radio frequency identification.
16. The system of claim 13 , wherein the wireless safe terminal is further configured to alert the local user that a message has been received.
17. The system of claim 13 , wherein the control platform is further configured to determine whether the converted message is protected and, if protected, restrict access to the converted message.
18. The system of claim 13 , wherein the control platform is further configured to perform a security check on the received voice message.
19. A computer-implemented method for transmitting messages from a secured inmate facility, the method comprising:
receiving, via a wireless connection, a local user message in a voice format generated using a voice input at a wireless safe terminal;
transmitting the voice message from the safe terminal to a control platform;
converting the voice message from the voice format into a text format using speech recognition;
storing the converted message in the text format;
identifying, from the converted message, account information of a remote user;
obtaining contact information related to the remote user from a database, based on the identified account information of the remote user; and
transmitting the converted message to the remote user based on the obtained contact information of the remote user, only after the converted message has passed a security check,
wherein the wireless safe terminal accesses secure communications platform software only and blocks the local user from accessing the internet.
20. A computer-implemented method for receiving messages in a secured inmate facility, the method comprising:
receiving a message in a voice format from a remote device associated with a remote user, wherein the remote device is located outside the facility;
converting the voice message from a voice format into a text format using speech recognition;
storing the converted message in the text format;
identifying, from the converted message, account information of the remote user; and
transmitting, via a wireless connection, the converted message in the text format to a wireless safe terminal associated with a local user, only after the converted message has passed a security check,
wherein the wireless safe terminal is configured to receive the converted message from the control platform via a wireless connection and provide the converted message to a local user and
wherein the wireless safe terminal accesses secure communications platform software only and blocks the local user from accessing the internet.
21. The system of claim 1 , wherein the secure communications platform is further configured to authenticate the remote user.
22. The system of claim 1 , wherein the secure communications platform is configured to notify the remote user when a message is received.
23. The system of claim 13 , wherein the secure communications platform is further configured to authenticate the remote user.
24. The system of claim 13 , wherein the control platform allows an administrator to monitor messages.
25. The method of claim 19 , the method further comprising, performing a security check on the received voice message.