Providing service to a customer service center
View Patent ↗A system includes automated banking machines that operate responsive to data read from data bearing records. Transactions can be carried out through communication with local and remote service providers. An automated banking machine is operable to conduct transactions for machine users responsive to data read from user cards and communication with a transaction host. The machine is operable to provide output signals which drive external displays. The machine is operable to receive visual and/or audio content from remote content sources, store data corresponding to the content, and then output the content through the external displays.
1. An apparatus, comprising:
a controller communicatively coupling a customer service station operable to perform a financial transaction, a local service provider station, and a remote service provider station;
wherein the controller selectively controls audio visual communication between the customer service station the local service provider station, and the remote service provider station;
wherein the controller selectively enables audio visual communications between the customer service station and the local provider station responsive to an input received from the customer service station;
wherein the controller selectively enables audio visual communication with the between the customer service station and the remote service provider station responsive to an input received from one of the group consisting of the customer service station and the local service provider station; and
wherein the controller selectively enables one of the group consisting of the local service provider and the remote service provider to complete at least a portion of a financial transaction at the customer service station.
2. The apparatus of claim 1 , wherein the customer service station is an automated teller machine.
3. The apparatus of claim 2 , wherein the automated teller machine further comprises a cash dispenser; and
wherein the controller enables the local service provider station to control the automated teller machine to provide cash via the cash dispenser.
4. The apparatus of claim 2 , wherein the automated teller machine further comprises a cash dispenser; and
wherein the controller enables the remote service provider station to control the automated teller machine to provide cash via the cash dispenser.
5. The apparatus of claim 2 , wherein the controller communicatively couples a plurality of automated teller machines to the local service provider station and the remote service provider station; and
wherein the controller enables audio visual communications between a first automated teller machine selected form the plurality of automated teller machines and the local service provider station while enabling audio visual communications between a second automated teller machine selected from the plurality of automated teller machines and the remote service provider station.
6. The apparatus of claim 2 , wherein the automated teller machine comprises a card reader.
7. The apparatus of claim 6 , wherein the automated teller machine comprises a cash dispenser.
8. The apparatus of claim 7 , wherein the automated teller machine further comprises a display;
wherein the display is operable to display data representative of a financial transaction and a visual portion of an audio visual signal received from the local service provider station the remote service provider station, or both of the local service provider station and the remote service provider station.
9. A tangible non-transitory computer readable medium with computer readable instructions encoded thereon for execution by a processor, and when executed by the processor operable to:
communicatively couple a customer service station operable to perform a financial transaction, a local service provider station, and a remote service provider station;
control audio visual communication between the customer service station the local service provider station, and the remote service provider station;
selectively enable audio visual communications between the customer service station and the local provider station responsive to an input received from the customer service station;
selectively enable audio visual communication with the between the customer service station and the remote service provider station responsive to an input received from one of the group consisting of the customer service station and the local service provider station; and
selectively enable one of the group consisting of the local service provider and the remote service provider to complete at least a portion of a financial transaction at the customer service station.
10. The computer readable medium of claim 9 , wherein the customer service station is an automated teller machine.
11. The computer readable medium of claim 10 , wherein the automated teller machine further comprises a cash dispenser; and
wherein the computer readable instructions are further operable to enable the local service provider station to control the automated teller machine to provide cash via the cash dispenser.
12. The computer readable medium of claim 10 , wherein the automated teller machine further comprises a cash dispenser; and
wherein the computer readable instructions are further operable to enable the remote service provider station to control the automated teller machine to provide cash via the cash dispenser.
13. The computer readable medium of claim 10 , wherein the computer readable instructions are operable to communicatively couples a plurality of automated teller machines to the local service provider station and the remote service provider station; and
wherein the computer readable instructions are operable to enable audio visual communications between a first automated teller machine selected form the plurality of automated teller machines and the local service provider station while enabling audio visual communications between a second automated teller machine selected from the plurality of automated teller machines and the remote service provider station.
14. A computer implemented method, comprising:
selectively enabling audio visual communications between a customer service station and a local provider station responsive to an input received from the customer service station;
selectively enabling audio visual communication with the between the customer service station and a remote service provider station responsive to an input received from one of a group consisting of the customer service station and the local service provider station; and
selectively enabling one of the group consisting of the local service provider and the remote service provider to complete at least a portion of a financial transaction at the customer service station.
15. The computer implemented method of claim 14 , wherein the customer service station is an automated teller machine.
16. The computer implemented method of claim 15 , wherein the automated teller machine further comprises a cash dispenser; and
the financial transaction comprise the providing cash via the cash dispenser; and
the method further comprises selectively enabling the local service provider station to control the automated teller machine to provide cash via the cash dispenser.
17. The computer implemented method of claim 15 , wherein the automated teller machine further comprises a cash dispenser; and
the financial transaction comprise the providing cash via the cash dispenser; and
the method further comprises selectively enabling the remote service provider station to control the automated teller machine to provide cash via the cash dispenser.
18. The computer implemented method of claim 14 , wherein a plurality of automated teller machines are coupled with the local service provider station and the remote service provider station; and
wherein the computer readable instructions enable audio visual communications between a first automated teller machine selected form the plurality of automated teller machines and the local service provider station while enabling audio visual communications between a second automated teller machine selected from the plurality of automated teller machines and the remote service provider station.
19. An apparatus, comprising:
an automated teller machine operable to perform a financial transaction, the automated teller machine comprises an input device, a cash dispenser, and an audio visual output device, wherein the audio visual output device comprises a display;
wherein the automated teller machine is operable to selectively employ audio visual communication with one of a group consisting of a local service provider, a remote service provider, and both the local service provider and the remote service provider responsive to an input received by the input device; and
wherein the display is operable to display the data representative of financial transaction and the audio visual communication.
20. The automated teller machine of claim 19 , wherein the allows at least a portion of the financial transaction performed at the automated teller machine to be completed by one of a group consisting of the local service provider station, the remote service provider station, and both the local service provider station and the remote service provider station.