System and method for three-way call detection
View Patent ↗A system for detecting three-way calls in a monitored telephone conversation includes as speech recognition processor that transcribes the monitored telephone conversation and associates Characteristics of the monitored telephone conversation with a transcript thereof, a database to store the transcript and the characteristics associated therewith, and a three-way Call detection processor to analyze the characteristics of the conversation and to detect therefrom the addition of one or more parties to the conversation. The system preferably includes at least one domain-specific language model that the speech recognition processor utilizes to transcribe the conversation. The system may operate in real-time or on previously recorded conversations. A query and retrieval system may be used to retrieve and review call records from the database.
1. A system for detecting a three-way call in a monitored telephone conversation, the system comprising:
a speech recognition module configured to extract at least one characteristic of the monitored telephone conversation;
a database that stores a representation of the monitored telephone conversation in correspondence with the extracted at least one characteristic;
a three-way call detection module configured to analyze the at least one characteristic of the monitored telephone conversation so as to detect a presence or absence of the three-way call in the monitored telephone conversation; and
a tagging module configured to determine a starting point of the three-way call in the monitored telephone conversation,
wherein the database further stores the determined starting point in correspondence with the representation of the monitored telephone conversation.
2. The system of claim 1 , wherein the at least one characteristic includes a non-verbal characteristic based on properties of the monitored telephone conversation other than speech.
3. The system of claim 2 , wherein the at least one characteristic further includes a verbal characteristic based on speech included in the monitored telephone conversation.
4. The system of claim 1 , wherein the speech recognition module is further configured to convert the monitored telephone conversation to a text transcript, and
wherein the speech recognition module is configured to extract the at least one characteristic from the text transcript.
5. The system of claim 4 , wherein the representation of the monitored telephone conversation stored in the database includes the text transcript.
6. The system of claim 1 , further comprising a scoring module configured to calculate a score of the monitored telephone conversation based on the analysis, the score being indicative of a likelihood that the three-way call occurred during the monitored telephone conversation.
7. The system of claim 6 , wherein the scoring module calculates the score by assigning weighting values to corresponding ones of the at least one characteristic.
8. The system of claim 6 , wherein the scoring module is configured to compare the calculated score to a predetermined threshold value, and to flag the monitored telephone conversation as including the three-way call when the score exceeds the predetermined threshold.
9. The system of claim 1 , further comprising a playback module configured to begin playback of the monitored telephone conversation from the determined starting point.
10. A method for detecting a three-way call in a monitored telephone conversation, the method comprising:
extracting at least one characteristic of the monitored telephone conversation;
storing a representation of the monitored telephone conversation in correspondence with the extracted at least one characteristic;
analyzing the at least one characteristic of the monitored telephone conversation so as to detect a presence or absence of the three-way call in the monitored telephone conversation;
determining a starting point of the three-way call in the monitored telephone conversation; and
storing the determined starting point in correspondence with the representation of the monitored telephone conversation.
11. The method of claim 10 , wherein the at least one characteristic includes a non-verbal characteristic based on properties of the monitored telephone conversation other than speech.
12. The system of claim 11 , wherein the at least one characteristic further includes a verbal characteristic based on speech included in the monitored telephone conversation.
13. The system of claim 10 , further comprising converting the monitored telephone conversation to a text transcript,
wherein the at least one characteristic is extracted from the text transcript.
14. The system of claim 13 , wherein the stored representation of the monitored telephone conversation includes the text transcript.
15. The system of claim 10 , further comprising calculating a score of the monitored telephone conversation based on the analysis, the score being indicative of a likelihood that the three-way call occurred during the monitored telephone conversation.
16. The system of claim 15 , wherein the calculating of the score is performed by assigning weighting values to corresponding ones of the at least one characteristic.
17. The system of claim 15 , further comprising:
comparing the calculated score to a predetermined threshold value; and
flagging the monitored telephone conversation as including the three-way call when the score exceeds the predetermined threshold.
18. The system of claim 17 , further comprising:
tagging the determined starting point.
19. The system of claim 18 , further comprising playing back the monitored telephone conversation from the determined starting point.
20. The system of claim 1 , wherein the database stores the extracted at least one characteristic of the monitored telephone conversation in association with the stored representation of the monitored telephone conversation.