Method and system for on-hold messaging for off network calls
View Patent ↗An Off Net scenario may occur during primary communications between a first and second caller, in which the second caller is connected to a network over a data channel and receives a second call over a voice channel resulting in an interruption of the primary communications between the original callers. In the Off Net scenario, a message indicating the original communication has been interrupted is received by a carrier. The carrier substitutes another communication device in place of the second caller's communication device to establish a secondary communication between the first caller's communication device and the third communication device. The secondary communication may inform the first caller of the interruption of the primary communication and may provide options regarding the primary communication to the first caller.
1. A method of providing secondary communication to a first communication device, wherein the first communication device is in primary communication with a second communication device via a network interface, and the first communication device connected to the network interface over a voice channel and the second communication device connected to the network interface over a data channel via VoIP, comprising:
receiving a signaling message from the second communication device indicative of a determined interruption to the primary communication,
substituting the second device with a third communication device in response to the signaling message, to thereby establish the secondary communication between the first communication device and the third communication device; wherein the primary communication and the secondary communication is communication of media, wherein the step of substituting the second device with a third communication device further comprising:
sending a third signaling message to a media relay
in response to the third signaling message, establishing communications between the media relay and the third communications device.
2. The method of claim 1 , wherein the step of establishing communications between the media relay and the third communications device further comprises:
sending an invite to the third communications device, wherein the invite includes an address to a third port of the media relay, wherein the secondary communication from the third communications device are received at the third port of the media relay.
3. The method of claim 2 , comprising; connecting the third port of the media relay with a first port of the media relay, wherein the first port is connected via the network interface with the first communication device.
4. The method of claim 3 , wherein the third communication device is an audio messaging device.
5. A method of providing secondary communication to a first communication device, wherein the first communication device is in primary communication with a second communication device via a network interface, and the first communication device connected to the network interface over a voice channel and the second communication device connected to the network interface over a data channel via VoIP, comprising:
receiving a signaling message from the second communication device indicative of a determined interruption to the primary communication,
substituting the second device with a third communication device in response to the signaling message, to thereby establish the secondary communication between the first communication device and the third communication device; wherein the primary communication and the secondary communication is communication of media, wherein the step of substituting the second device with a third communication device further comprising:
selecting a media relay;
sending a third signaling message to the media relay;
establishing communications between the media relay and the third communications device and establishing communications between the media relay and the first communication device via the network interface.
6. The method of claim 5 , wherein the step of establishing communications between the media relay and the first communication device comprises:
substituting the second device with a third communication device further comprising:
sending an invite to the network interface, wherein the invite includes an address of a first port of the media relay.
7. The method of claim 6 , wherein the step of establishing communications between the media relay and the third communications device further comprises:
sending a second invite to the third communications device, wherein the second invite includes an address to a third port of the media relay, wherein the secondary communication from the third communications device are received at the third port of the media relay.
8. The method of claim 7 , comprising; connecting the third port of the media relay with the first port of the media relay, to establish the secondary communication between the third communication device and the first communication device via the network interface and media relay.