Intelligent call routing
View Patent ↗A method and apparatus for routing a telecommunication session request are provided herein. In some embodiments, the method may determining a first set of status attributes of a first device, receiving a request from a second device to establish a telecommunication session with the first device, selecting a route to establish the telecommunication session based on the first set of status attributes of the first device, and establishing the telecommunication session using the selected route.
1. A method for routing a telecommunication session request comprising:
determining a first set of status attributes of a first device, wherein the first set of status attributes includes information indicating whether a mobile Voice over Internet Protocol (VoIP) app is installed on the first device;
receiving a request from a second device to establish a telecommunication session with the first device, wherein the first device and the second device are telecommunication endpoints;
selecting a route to establish the telecommunication session based on the first set of status attributes of the first device;
establishing the telecommunication session using the selected route;
determining a second set of status attributes of the first device;
selecting an alternate route to transfer the established telecommunication session to based on the second set of status attributes of the first device; and
transferring the telecommunication session to the selected alternate route.
2. The method of claim 1 , wherein the request originates over a first network type, and wherein the selected route is over a second network type different from the first network type.
3. The method of claim 2 , wherein the alternate route selected is over a third network type different from the second network type.
4. The method of claim 2 , wherein the first network type is one of a packet-switched network or a circuit-switched network, and wherein the second network type is one of a packet-switched network or a circuit-switched network.
5. The method of claim 2 , wherein the first network type is one of 2G, 3G, 4G, GPRS, EVDO, LTE, HSPA+, WIFI or WIMAX, and wherein the second network type is one of 2G, 3G, 4G, GPRS, EVDO, LTE, HSPA+, WIFI or WIMAX.
6. The method of claim 1 , wherein the first set of status attributes includes at least one of mobile VoIP app information, communication connection availability information, service providers information for communication connections available, Quality of Service (QoS) information for communication connections available, geolocation information of the first device, cost for using communication connections available, an indication that the mobile VoIP app is active, or battery level of the first device.
7. The method of claim 6 , wherein the QoS information for communication connections available includes at least one of signal strength, packet loss, signal jitter, signal propagation delay, dropped calls, and utilization of at least one of the communication connections available.
8. The method of claim 1 , wherein the first set of status attributes includes a cost for using communication connections available to the first device, and wherein the selected route is a network type that provides a lowest cost communication connection for establishing the telecommunication session.
9. The method of claim 1 , wherein the first set of status attributes indicates that a WIFI data connection available to the first device satisfies a quality of service criteria, and wherein the selected route is the WIFI data connection.
10. The method of claim 1 , wherein the first set of status attributes indicates that a WIFI data connection available to the first device does not meet a quality of service criteria, and wherein the selected route is over a network type different than the WIFI data connection.
11. The method of claim 1 , wherein a routing engine selects the route to establish the telecommunication session based on the first set of status attributes.
12. The method of claim 1 , wherein the first device selects the route to establish the telecommunication session based on the first set of status attributes.
13. A method for rerouting an established telecommunication session between a first device and a second device communicating over a first network type, wherein the first device and the second device are telecommunication endpoints, the method comprising:
determining a set of status attributes of the first device, wherein the first set of status attributes includes information indicating whether a mobile Voice over Internet Protocol (VoIP) app is installed on the first device;
selecting a second network type to transfer the established telecommunication session to based on the set of status attributes of the first device; and
transferring the telecommunication session to the second network type.
14. The method of claim 13 , wherein the set of status attributes includes at least one of mobile VoIP app information, communication connection availability information, service providers information for communication connections available, Quality of Service (QoS) information for communication connections available, geolocation information of the first device, cost for using communication connections available, an indication that the mobile VoIP app is active, or battery level of the first device.
15. The method of claim 14 , wherein the QoS information for communication connections available includes at least one of signal strength, packet loss, signal jitter, signal propagation delay, dropped calls, and utilization of at least one of the communication connections available.
16. The method of claim 13 , wherein the first network type is one of a packet-switched network or a circuit-switched network, and wherein the second network type is one of a packet-switched network or a circuit-switched network.
17. An apparatus for routing a telecommunication session request comprising:
a) at least one processor;
b) at least one input device; and
c) at least one storage device storing processor-executable instructions which, when executed by the at least one processor, performs a method including
1) determining a first set of status attributes of a first device wherein the first set of status attributes includes information indicating whether a mobile Voice over Internet Protocol (VoIP) app is installed on the first device;
2) receiving a request from a second device to establish a telecommunication session with the first device, wherein the first device and the second device are telecommunication endpoints;
3) selecting a route to establish the telecommunication session based on the at least one status attribute of the first device; and
4) establishing the telecommunication session using the selected route;
5) determining a second set of status attributes of the first device;
6) selecting an alternate route to transfer the established telecommunication session to based on the second set of status attributes of the first device; and
7) transferring the telecommunication session to the selected alternate route.
18. The apparatus of claim 17 , wherein the request originates over a first network type, and wherein the selected route is over a second network type different from the first network type.
19. The apparatus of claim 18 , wherein the first network type is one of a packet-switched network or a circuit-switched network, and wherein the second network type is one of a packet-switched network or a circuit-switched network.
20. The apparatus of claim 17 , wherein the first set of status attributes includes at least one of mobile VoIP app information, communication connection availability information, service providers information for communication connections available, Quality of Service (QoS) information for communication connections available, geolocation information of the first device, cost for using communication connections available, an indication that the mobile VoIP app is active, or battery level of the first device.