Systems and methods of assigning and using virtual telephone numbers
View Patent ↗A single virtual telephone number that is used to route telephony communications is assigned to first and second users if the first and second users rarely, if ever, communicate with the same party. When an incoming call is received on the virtual telephone number, telephony information for the first and second users is reviewed to determine if the calling party is one that has communicated with either of the first and second users in the past. If so, the telephony communication is routed to the user who has communicated with the calling party in the past.
1. A method of routing an incoming telephony communication directed to a virtual telephone number that is assigned to first and second users of a telephony system, comprising:
receiving an incoming telephony communication directed to a virtual telephone number that is assigned to first and second users of a telephony system;
obtaining caller ID information for the received incoming telephony communication;
obtaining telephony related information for the first and second users;
determining whether an element of the obtained caller ID information matches an element of the obtained telephony information for only one of the first and second users;
asking the calling party to identify the called party they are trying to reach if an element of the obtained caller ID information matches an element of the obtained telephony information for neither or both of the first or second users;
receiving and interpreting the calling party's response to the request to identify the called party; and
routing the incoming telephony communication to the user identified by the calling party.
2. The method of claim 1 , wherein asking the calling party to identify the called party comprises prompting the calling party to speak the name of the called party they are trying to reach, and wherein receiving and interpreting the calling party's response comprises analyzing the calling party's response using speech recognition techniques to determine a name spoken by the calling party.
3. The method of claim 1 , wherein asking the calling party to identify the called party comprises presenting the calling party with a list of potential called parties, and wherein receiving and interpreting the calling party's response comprises determining which of the potential called parties on the list the calling party selected.
4. A system for routing an incoming telephony communication directed to a virtual telephone number that is assigned to first and second users of a telephony system, comprising:
a telephony communication receiving unit including at least one processor that receives an incoming telephony communication directed to a virtual telephone number that is assigned to first and second users of a telephony system, and that obtains caller ID information for the received incoming telephony communication;
a user information obtaining unit including at least one processor that obtains telephony related information for the first and second users;
an analyzing unit including at least one processor that determines whether an element of the obtained caller ID information matches an element of the obtained telephony information for only one of the first and second users;
a caller interrogation unit including at least one processor that asks the calling party to identify the called party they are trying to reach if an element of the obtained caller ID information matches an element of the obtained telephony information for neither or both of the first and second users, the caller interrogation unit also receiving and interpreting the calling party's response to the request to identify the called party; and
a telephony communication routing unit that routes the incoming telephony communication to the user identified by the calling party.
5. The system of claim 4 , wherein the caller interrogation unit prompts the calling party to speak the name of the called party they are trying to reach, and wherein the caller interrogation unit analyzes the calling party's response using speech recognition techniques to determine a name spoken by the calling party.
6. The system of claim 4 , wherein the caller interrogation unit presents the calling party with a list of potential called parties, and determines which of the potential called parties on the list the calling party selected.