System and method for efficient unified messaging system support for speech-to-text service
View Patent ↗Disclosed herein are systems, methods, and non-transitory computer-readable storage media for communicating information about transcription progress from a unified messaging (UM) server to a UM client. In one embodiment, the transcription progress describes speech to text transcription of speech messages such as voicemail. The UM server authenticates and establishes a session with a UM client, then receives a get message list request from a UM client as of a first time, responds to the get message list request with a view of a state of messages and available transcriptions for transcribable messages in a list of messages associated with the get message list call at the first time, and, at a second time subsequent to the first time, transmits to the UM client a notification that provides an indication of progress for at least one transcription not yet complete in the list of messages. The messages can include video.
1. A method comprising:
receiving a get message list request for a list of messages at a first time;
responding, via a physical processor, to the get message list request with a report comprising a state of available messages and available transcriptions, wherein the available transcriptions are associated with transcribed messages in the available messages;
calculating, via the physical processor, an indication of progress for an incomplete transcription of a message in the list of messages, wherein the indication of progress is based on a time since a start of transcription and an expected completion time, the expected completion time based on a current transcription rate of the physical processor, and wherein when the transcription of the message has not already started, the indication of progress for the message is based on (1) a processing time to transcribe messages assigned to a size category also assigned to the message and (2) an estimated setup time; and
at a second time, subsequent to the first time, transmitting a response to the get message list request, the response comprising the indication of progress.
2. The method of claim 1 , wherein the message comprises one of a non-text message, an audio message, and a video message.
3. The method of claim 2 , wherein the video message is transcribed via optical character recognition.
4. The method of claim 1 , wherein the indication of progress is further based on one of a load on a transcription server, a historic response time in transcribing messages, a length of an original message of which the message is a portion, and a load on a unified message server.
5. The method of claim 4 , wherein when the transcription server is unavailable, the indication of progress is further based on an average transcription recovery time.
6. The method of claim 1 , wherein the messages are transcribed by one of speech to text, optical character recognition, analysis of an image, and automatic translation from one language to another.
7. The method of claim 6 , wherein the updated information is based on a completed transcription.
8. The method of claim 1 , further comprising:
receiving updated information regarding progress of the transcription; and
transmitting an updated indication based on the updated information.
9. The method of claim 1 , wherein the indication of progress is further based on an expected time of availability of a transcription server performing the transcription when the transcription server is unavailable.
10. A system comprising:
a processor; and
a computer-readable storage medium having instructions stored, which, when executed by the processor, cause the processor to perform operations comprising:
receiving a get message list request for a list of messages at a first time;
responding, via a physical processor, to the get message list request with a report comprising a state of available messages and available transcriptions, wherein the available transcriptions are associated with transcribed messages in the available messages;
calculating, via the physical processor, an indication of progress for an incomplete transcription of a message in the list of messages, wherein the indication of progress is based on a time since a start of transcription and an expected completion time, the expected completion time based on a current transcription rate of the physical processor, and wherein when the transcription of the message has not already started, the indication of progress for the message is based on (1) a processing time to transcribe messages assigned to a size category also assigned to the message and (2) an estimated setup time; and
at a second time, subsequent to the first time, transmitting a response to the get message list request, the response comprising the indication of progress.
11. The system of claim 10 , wherein the message comprises one of a non-text message, an audio message, and a video message.
12. The system of claim 10 , wherein the video message is transcribed via optical character recognition.
13. The system of claim 10 , wherein the indication of progress is further based on one of a load on a transcription server, a historic response time in transcribing messages, a length of an original message of which the message is a portion, and a load on a unified message server.
14. The system of claim 13 , wherein when the transcription server is unavailable, the indication of progress is further based on an average transcription recovery time.
15. A computer-readable storage device having instructions stored which, when executed by a computing device, cause the computing device to perform operations comprising:
receiving a get message list request for a list of messages at a first time;
responding, via a physical processor, to the get message list request with a report comprising a state of available messages and available transcriptions, wherein the available transcriptions are associated with transcribed messages in the available messages;
calculating, via the physical processor, an indication of progress for an incomplete transcription of a message in the list of messages, wherein the indication of progress is based on a time since a start of transcription and an expected completion time, the expected completion time based on a current transcription rate of the physical processor, and wherein when the transcription of the message has not already started, the indication of progress for the message is based on (1) a processing time to transcribe messages assigned to a size category also assigned to the message and (2) an estimated setup time; and
at a second time, subsequent to the first time, transmitting a response to the get message list request, the response comprising the indication of progress.
16. The computer-readable storage device of claim 15 , wherein the message comprises one of a non-text message, an audio message, and a video message.
17. The computer-readable storage device of claim 15 , wherein the video message is transcribed via optical character recognition.
18. The computer-readable storage device of claim 15 , wherein the indication of progress is further based on one of a load on a transcription server performing the transcription, a historic response time in transcribing messages, a length of an original message of which the message is a portion, and a load on a unified message server.