Conference presence based music-on-hold suppression system and method
View Patent ↗A private branch exchange (PBX) (or network hosted device) is described herein that is capable of obtaining information (e.g., in-a-conference presence state) that indicates a user is participating in a multi-party conference call which is being hosted by an external conference/collaboration bridge and is further capable of disabling a music-on-hold feature on an extension associated with a device belonging to the user such that if the user places the device on-hold then no sound (e.g., music, radio) will be injected into the multi-party conference call.
1. A method for enabling a device to automatically disable a music-on-hold feature, the method comprising:
collecting real-time presence information about a person's utilization of a communication unit from a plurality of different sources using a presence server, the plurality of different sources consisting of: an email source, a computer source, an Instant Messaging source, a calendar source and a mobile device source;
aggregating and analyzing the collected real-time presence information in view of preference rules and policies using a rules engine, the rules engine and presence server a part of a presence system;
setting a presence state as “in-a-multi-party conference call/collaboration session” for a person's communication unit based on a determination that the person is participating in a multi-party conference call/collaboration session using the rules engine;
publishing the “in-a-multi-party conference call/collaboration session” presence state by the presence server; and
upon receiving the published “in-a-multi-party conference call/collaboration session” presence state information from the presence system, disabling the music-on-hold feature on the device's extension associated with the communication unit prior to placing the communication unit on-hold so that no sound will be injected into the multiparty conference/collaboration session when the communication unit is placed on hold.
2. The method of claim 1 further comprising interfacing the presence server with an Instant Message connector to obtain presence information indicating that the person has manually set the “in-a-multi-party conference call/collaboration session” presence state.
3. A presence system comprising:
a presence server for collecting real-time presence information about a person's utilization of a communication unit from a plurality of different communication sources, the plurality of different sources consisting of: an email source, a computer source, an Instant Messaging source, a calendar source and a mobile device source;
a rules engine for,
aggregating and analyzing the collected real-time presence information in view of preference rules and policies;
setting a presence state as “in-a-multi-party conference call/collaboration session” for a person's communication unit based on a determination that the person is participating in a multi-party conference call/collaboration session; and
said presence server for publishing the in-a-multi-party conference call/collaboration session presence state to a device to disable a music-on-hold feature on an extension attached to the communication unit associated with the user prior to placing the communication unit on-hold so that no music or other sound will be injected into the multi-party conference/collaboration session when the communication unit is placed on hold.
4. The presence system of claim 3 , wherein: the presence server is configured to interface with an Instant Message connector to obtain the presence information indicating the person has manually set the “in-a-multi-party conference call/collaboration session” presence state.