Notification and troubleshooting of interruptions, failures, and updates

1. A notification, comprising:

determining, by a processing circuit in a customer premises equipment (CPE) device, a status of connectivity of the CPE device with a service provider;

when the status of connectivity indicates an error in connectivity with the service provider, identifying a type of the error and selecting a message for audible playback based on the type of the error;

causing, by the processing circuit, a telephonic device coupled to a voice port of the CPE device to ring;

playing a first segment of the message over the telephonic device requesting input from a user relating to one or more conditions associated with the error;

waiting a predetermined period of time for a response from the user corresponding to the first segment;

receiving the response to the first segment from the user relating to the one or more conditions associated with the error; and

performing one or more diagnostic actions using the response from the user relating to the one or more conditions.

2. The notification method according to claim 1 , further comprising:

while causing the telephonic device to ring, monitoring for an off-hook status of the telephonic device; and

after detecting the off-hook status, playing the message over the telephonic device.

3. The notification method according to claim 1 , further comprising:

detecting whether the telephonic device is coupled to the voice port of the CPE device; and

when the telephonic device is not coupled to the voice port of the CPE device, overlaying a voice message indicator over a display output of the CPE device.

4. The notification method according to claim 1 , further comprising:

after the diagnostic actions, selecting a second segment of the message for audible playback based on an outcome of the diagnostic actions; and

playing the second segment of the message over the telephonic device.

5. The notification method according to claim 1 , wherein:

determining the status of connectivity comprises performing a diagnostic analysis on a communications channel between the CPE device and the service provider; and

selecting the message for audible playback comprises selecting the message based on the diagnostic analysis.

6. The notification method according to claim 5 , wherein the diagnostic analysis includes a spectrum analysis which identifies a power density of communications channels across a frequency band over time.

7. The notification method according to claim 1 , further comprising:

receiving an update from the service provider, the update including an update to at least one feature of the CPE; and

in response to the update, causing the telephonic device to ring and playing a feature update message over the telephonic device.

8. A notification device, comprising:

a voice port to be coupled to a telephonic device;

a communications front end port to be coupled to a communications channel;

a memory; and

a control processing circuit coupled to the memory and configured to:

determine a status of connectivity with a service provider via the communications channel;

when the status of connectivity indicates an error in connectivity with the service provider, identify a type of the error and select a message for audible playback based on the type of the error;

cause the telephonic device to ring;

play a first segment of the message over the telephonic device requesting input from a user relating to one or more conditions associated with the error;

wait a predetermined period of time for a response from the user corresponding to the first segment;

receive the response to the first segment from the user relating to the one or more conditions associated with the error; and

perform one or more diagnostic actions using the response from the user relating to the one or more conditions.

9. The notification device according to claim 8 , wherein the control processing circuit is further configured to:

monitor for an off-hook status of the telephonic device; and

play the message over the telephonic device after detecting the off-hook status.

10. The notification device according to claim 8 , wherein the message comprises at least one of an installation troubleshooting message or a connectivity troubleshooting message including a plurality of message segments.

11. The notification device according to claim 8 , wherein the control processing circuit is further configured to:

after the diagnostic actions, select a second segment of the message for audible playback based on an outcome of the diagnostic actions; and

play the second segment of the message over the telephonic device.

12. The notification device according to claim 8 , wherein the control processing circuit is further configured to:

perform a diagnostic analysis on the communications channel; and

select the message for audible playback based on the diagnostic analysis.

13. A notification method, comprising:

determining, by a processing circuit in a customer premises equipment (CPE) device, a status of the CPE device;

when the status indicates an error in connectivity with a service provider, identifying a type of the error and selecting a message for audible playback based on the type of the error;

causing a telephonic device coupled to a voice port of the CPE device to ring;

playing a first segment of the message over the telephonic device requesting input from a user relating to one or more conditions associated with the error;

waiting a predetermined period of time for a response from the user corresponding to the first segment;

receiving the response to the first segment from the user relating to the one or more conditions associated with the error;

performing one or more diagnostic actions using the response from the user relating to the one or more conditions;

after the diagnostic actions, selecting a second segment of the message for audible playback using the outcome of the diagnostic actions; and

playing the second segment of the message over the telephonic device.

14. The notification method according to claim 13 , further comprising:

receiving an update from the service provider, the update including instructions for a diagnostic procedure and a diagnostic message having a plurality of message segments; and

in response to the update, performing the diagnostic procedure on the CPE device.

15. The notification method according to claim 14 , further comprising, after the diagnostic procedure, selecting a segment of the diagnostic message for audible playback based on an outcome of the diagnostic procedure.

16. The notification method according to claim 13 , further comprising:

receiving an update from the service provider, the update including a promotional message; and

in response to the update, causing the telephonic device to ring and playing the promotional message to the telephonic device.