Time analysis of a banking system
View Patent ↗A banking system that utilizes metrics in acquiring and processing event data related to financial transaction activity at a plurality of automated banking machines. Automated banking machine include sensors able to detect event data during a transaction. The event data can include transaction data related to the type of transaction, time analysis data related to duration of the transaction, and operational data related to machine components used in carrying out the transaction. The event data for automated banking machines can be obtained, analyzed, and stored. Statistical averages associated with the banking system machines can be determined in real time. The averages allow a respective machine to be compared to other machines with respect to operational efficiency. An alert can be issued concerning a statistical anomaly regarding the respective machine.
1. An apparatus, comprising
a wireless reader;
a display at a service provider station; and
a processor coupled with the wireless reader and the display;
wherein the processor is operable to obtain data representative associated with a first transaction of a first customer currently being serviced by a service provider;
wherein the processor is further operable to obtain via the wireless reader data representative of a second transaction for a second customer waiting for service from the service provider while the service provider is servicing the first customer; and
wherein the processor is operable to present concurrently on the display data representative of the first transaction and data representative of the second transaction at the service provider station while the service provider is servicing the first transaction and the second customer is waiting for service from the service provider.
2. The apparatus set forth in claim 1 , wherein the first and second transactions are financial transactions.
3. The apparatus set forth in claim 1 , wherein the data representative of the second transaction comprises data representative of an account associated with the second customer and an amount of the second transaction.
4. The apparatus set forth in claim 1 , wherein the data representative of the second transaction displayed at the service provider station comprises a type of transaction.
5. The apparatus set forth in claim 1 , wherein the data representative of the second transaction displayed at the service provider station comprises an amount.
6. The apparatus set forth in claim 1 , wherein the data representative of the second transaction displayed at the service provider station comprises an account.
7. The apparatus set forth in claim 6 , wherein the customer data displayed at the service provider station comprises a customer name.
8. The apparatus set forth in dam 6 , wherein the customer data displayed at the service provider station comprises an image of the second customer.
9. The apparatus set forth in claim 6 , wherein the processor is operable to:
obtain data representative of transactions being performed and transactions waiting for a plurality of lines;
predict wait times for the plurality of lines based on transactions being performed and waiting transactions; and
direct a new customer to a selected one of the plurality of lines based on the selected one of the plurality of lines having the shortest wait time based on transactions being performed and waiting transactions.
10. The apparatus set forth in claim 7 , wherein the processor is operable to:
obtain data representative of transactions being performed and transactions waiting for a plurality of lines;
predict wait times for the plurality of lines based on transactions being performed and waiting transactions; and
direct a new customer to a selected one of the plurality of lines based on the selected one of the plurality of lines having the shortest wait time based on transactions being performed and waiting transactions.
11. The apparatus set forth in claim 1 , wherein the processor is operable to present concurrently on the display data representative of the first transaction and data representative of the transactions for a plurality of waiting customers at the service provider station while the service provider is servicing the first transaction and the plurality of waiting customers are waiting for service from the service provider.