Automated passcode recovery in an interactive voice response system
View Patent ↗The preferred embodiments of the present invention include providing automated passcode recovery in an interactive voice response system by providing to a caller an automated passcode recovery question and processing a caller answer to the automated passcode recovery question to authenticate the caller.
1. A method, comprising:
receiving a call from a caller at an interactive voice response system;
receiving a pre-determined number of times a non-auditory authentication passcode from the caller that does not match an authentication passcode corresponding to the caller;
providing to the caller, using the interactive voice response system, an automated auditory passcode recovery question responsive to receiving the pre-determined number of times the non-auditory authentication passcode from the caller that does not match the authentication passcode corresponding to the caller;
receiving an answer to the automated auditory passcode recovery question from the caller at the interactive voice response system; and
responsive to the answer from the caller matching a stored automated passcode recovery answer corresponding to the automated auditory passcode recovery question, authenticating the caller using the interactive voice response system;
wherein authenticating the caller comprises providing the authentication passcode to the caller.
2. The method of claim 1 , wherein the auditory passcode recovery question is a recorded version of the caller's voice and wherein the recorded version of the caller's recorded voice comprises a facsimile that is one of a compressed, a digitized, and a machine form.
3. The method of claim 1 , further comprising providing the caller access to services offered by the interactive voice response system after authenticating the caller.
4. A system, comprising:
an interactive voice response system comprising a processor; and
a computer readable medium comprising computer readable program code that when executed by the processor causes the processor to perform operations comprising:
receiving a call from a caller at an interactive voice response system;
receiving a pre-determined number of times a non-auditory authentication passcode from the caller that does not match an authentication passcode corresponding to the caller;
providing to the caller, using the interactive voice response system, an automated auditory passcode recovery question responsive to receiving the pre-determined number of times the non-auditory authentication passcode from the caller that does not match the authentication passcode corresponding to the caller;
receiving an answer to the automated auditory passcode recovery question from the caller at the interactive voice response system; and
responsive to the answer from the caller matching a stored automated passcode recovery answer corresponding to the automated auditory passcode recovery question, authenticating the caller using the interactive voice response system;
wherein authenticating the caller comprises providing the authentication passcode to the caller.
5. The system of claim 4 , wherein the auditory passcode recovery question is a recorded version of the caller's voice and wherein the recorded version of the caller's recorded voice comprises a facsimile that is one of a compressed, a digitized, and a machine form.
6. The system of claim 4 , wherein the operations further comprise providing the caller access to services offered by the interactive voice response system after authenticating the caller.
7. A computer program product, comprising:
a tangible computer readable storage medium comprising computer readable program code embodied in the medium that when executed by a processor causes the processor to perform operations comprising:
receiving a call from a caller at an interactive voice response system;
receiving a pre-determined number of times a non-auditory authentication passcode from the caller that does not match an authentication passcode corresponding to the caller;
providing to the caller, using the interactive voice response system, an automated auditory passcode recovery question responsive to receiving the pre-determined number of times the non-auditory authentication passcode from the caller that does not match the authentication passcode corresponding to the caller;
receiving an answer to the automated auditory passcode recovery question from the caller at the interactive voice response system; and
responsive to the answer from the caller matching a stored automated passcode recovery answer corresponding to the automated auditory passcode recovery question, authenticating the caller using the interactive voice response system;
wherein authenticating the caller comprises providing the authentication passcode to the caller.
8. The computer program product of claim 7 , wherein the auditory passcode recovery question is a recorded version of the caller's voice and wherein the recorded version of the caller's recorded voice comprises a facsimile that is one of a compressed, a digitized, and a machine form.
9. The computer program product of claim 7 , wherein the operations further comprise providing the caller access to services offered by the interactive voice response system after authenticating the caller.