Intelligent call management and redirection
View Patent ↗The disclosed systems and methods provide intelligent device inspection and interrogation in an application layer system to route packet-based network calls. These systems and methods can be used to detect the status of a specified endpoint. Endpoint devices can be configured to communicate status information to a central call manager. Endpoints can also be periodically polled to request device information. Pre-defined rules applied at the central call manager can be used to process call flow based on the device information. These rules can be configured so that a call that is not completed for any reason can be transferred to another destination such as a video mail service or an automated or live operator service.
1. A method for routing packet-based network video calls using an Intelligent Call Policy Management (ICPM) system, the method comprising:
receiving a video call request from an originating endpoint to initiate a video call to a destination endpoint;
determining, with the ICPM system, whether an account associated with the originating endpoint is past due;
determining, with the ICPM system, whether the destination endpoint is on a list of approved endpoints if determined that the account associated with the originating endpoint is past due;
connecting the originating endpoint to the destination endpoint if determined that the destination endpoint is on the list of approved endpoints;
determining, with the ICPM system, whether an account with the destination endpoint is past due; and
denying to connect the originating endpoint to the destination endpoint if determined that the account associated with the destination endpoint is past due.