Granted Patent B2

US 9,104,488 · App. 14/069,746 · Granted Aug 11, 2015

Abstract

Claims (40)

1. A method performed by a support server for redirecting results, the method comprising:

receiving, by the support server from an agent device, a request message;

receiving, by the support server from the agent device, an instruction to transmit a result message associated with the request message to a wake-up server, the instruction including a set of authentication data;

processing the request message to generate result data;

generating a result message based on the result data, the result message including the set of authentication data; and

transmitting the result data to the wake-up server, wherein the wake-up server compares pre-stored authentication information with the authentication data included in the result message to determine if the received result message is authentic.

2. The method of claim 1 , wherein the result message includes at least a portion of the result data.

3. The method of claim 1 , wherein the result message does not include all of the result data, the method further comprising transmitting at least a portion of the result data to the agent device.

4. The method of claim 1 , wherein the request message includes a request for at least one of the performance of a database query and the performance of a processing task.

5. The method of claim 1 , wherein at least two of the support server, the wake-up server, and the agent device include at least one processor that belongs to a cloud computing architecture.

6. The method of claim 1 , further comprising:

after receiving the request, scheduling a task for future performance; and

after receiving the instruction, modifying the scheduled task to identify the wake-up server as a recipient of results.

7. A support server comprising:

a network interface; and

a processor configured to:

receive, via the network interface from an agent device, a request message;

receive, via the network interface from the agent device, an instruction to transmit a result message associated with the request message to a wake-up server, the instruction including a set of authentication data;

process the request message to generate result data;

generate a result message based on the result data, the result message including the set of authentication data; and

transmit the result data via the network interface to the wake-up server, wherein the wake-up server compares pre-stored authentication information with the authentication data included in the result message to determine if the received result message is authentic.

8. The support server of claim 7 , wherein the result message includes at least a portion of the result data.

9. The support server of claim 7 , wherein the result message does not include all of the result data, the processor being further configured to transmit at least a portion of the result data to the agent device.

10. The support server of claim 7 , wherein the request message includes a request for at least one of the performance of a database query and the performance of a processing task.

11. The support server of claim 7 , wherein at least two of the support server, the wake-up server, and the agent device include at least one processor that belongs to a cloud computing architecture.

12. The support server of claim 7 , wherein the processor is further configured to:

after receiving the request, schedule a task for future performance; and

after receiving the instruction, modify the scheduled task to identify the wake-up server as a recipient of results.

13. A non-transitory machine-readable medium encoded with instructions for execution by a support server for redirecting results, the medium comprising:

instructions for receiving, by the support server from an agent device, a request message;

instructions for receiving, by the support server from the agent device, an instruction to transmit a result message associated with the request message to a wake-up server, the instruction including a set of authentication data;

instructions for processing the request message to generate result data;

instructions for generating a result message based on the result data, the result message including the set of authentication data; and

instructions for transmitting the result data to the wake-up server, wherein the wake-up server compares pre-stored authentication information with the authentication data included in the result message to determine if the received result message is authentic.

14. The non-transitory machine-readable medium of claim 13 , wherein the result message includes at least a portion of the result data.

15. The non-transitory machine-readable medium of claim 13 , wherein the result message does not include all of the result data, the medium further comprising instructions for transmitting at least a portion of the result data to the agent device.

16. The non-transitory machine-readable medium of claim 13 , wherein the request message includes a request for at least one of the performance of a database query and the performance of a processing task.

17. The non-transitory machine-readable medium of claim 13 , further comprising:

instructions for, after receiving the request, scheduling a task for future performance; and

instructions for, after receiving the instruction, modifying the scheduled task to identify the wake-up server as a recipient of results.

Assignments (10)