Method, system, and program product for contacting conference call participants
View Patent ↗The present invention provides a method, system, and program product for managing conference calls. Specifically, prospective conference call participants (e.g., moderators and/or invitees) will initially provide user profiles. A participant's profile will include, among other things, a set of contact numbers at which the participant can be reached. Thereafter, a moderator and a set of invitees of a conference call to be held are identified. This is typically done based on synchronization with a calendar application used to send and accept an invitation to the conference call. When the moderator later initiates the conference call, the present invention will access the profile of each invitee that accepted the invitation, and then call the invitees at the respective contact numbers set forth therein. When contact is made with an invitee, the call will be merged into the conference call with the moderator.
1. A program product stored on a non-transitory computer readable medium for contacting participants of a conference call, the computer readable medium comprising program code for causing a computer system to perform the following:
schedule a time for the conference call using a calendar application;
electronically forward an invitation to each of the participants using the calendar application;
receive responses to the invitation from the participants using the calendar application;
query profiles for the participants of the conference call, based on the responses, to identify a set of contact numbers for each of the participants, each of the profiles having previously been established by a corresponding one of the participants;
contact the participants using the set of contact numbers in response to initiation of the conference call;
if a participant cannot be contacted using a first contact number of the set of contact numbers, determining whether a second contact number has been established in a profile of the participant and, based on a positive determination, contacting the participant using the second contact number; and
if a status of a participant of the participants indicates that the participant temporarily cannot be contacted, periodically query the status and contacting the participant when the status changes.
2. The program product of claim 1 , the computer readable medium further comprising program code for causing the computer system to perform the following: merge the participants into the conference call.
3. The program product of claim 1 , wherein the participants comprise a set of invitees to the conference call.
4. The program product of claim 3 , wherein the participants further comprise a moderator of the conference call.
5. The program product of claim 1 , the computer readable medium further comprising program code for causing the computer system to perform the following: establish the profiles for the participants.
6. The program product of claim 1 , the computer readable medium further comprising program code for causing the computer system to perform the following: initiate the conference call before the contacting.
7. The program product of claim 6 , the computer readable medium further comprising program code for causing the computer system to perform the following: contact a moderator of the conference call using a contact number set forth in a profile of the moderator.
8. The program product of claim 6 , the computer readable medium further comprising program code for causing the computer system to perform the following: receive a call from the moderator to initiate the conference call.