Legitimacy determination of reported problems
View Patent ↗Techniques for determining the legitimacy of a problem report are provided. Report data indicating a reported problem is received at a computer processor. Image data associated with the reported problem is identified, and metadata associated with the image data is identified. The legitimacy of the reported problem is determined based on the metadata in view of the report data.
1. A method, comprising:
receiving, via a computer processor, report data indicating a reported problem;
identifying image data associated with the reported problem;
identifying metadata associated with the image data; and
determining, via the computer processor, a legitimacy of the reported problem based on the metadata in view of the report data, wherein the determining the legitimacy based on the metadata comprises determining whether the metadata indicates a geo-location of the report data based on a distance threshold.
2. The method of claim 1 , wherein determining the legitimacy based on the metadata further comprises:
determining whether the metadata indicates a timestamp associated with the image data indicating an illegitimately reported problem.
3. The method of claim 2 , wherein a timestamp indicates an illegitimately reported problem when the timestamp indicates at least one of:
a period of time has passed between the time the image was taken and the time the problem was reported, wherein the period of time meets or exceeds a threshold predetermined to be associated with illegitimate reported problems;
the reported problem has already been scheduled to be addressed; and
the image data does not accurately reflect the reported problem based on the time of day the image data was captured.
4. The method of claim 3 , wherein the predetermined threshold is set based on a type of reported problem.
5. The method of claim 1 , comprising: flagging image data if the metadata indicates the reported problem is illegitimate.
6. The method of claim 5 , comprising validating whether the reported problem is illegitimate based on the image data being flagged.
7. The method of claim 5 , wherein reported problems are prioritized based on the presence or lack of a flag of the image data.
8. The method of claim 1 , wherein the problem is reported as a part of a municipality reporting system.
9. A computing device, comprising:
a storage device;
a processor;
the storage device having instructions that when executed by the processor, cause the computing device to:
receive report data indicating a reported problem;
identify image data associated with the reported problem;
identify metadata associated with the image data; and
determine a legitimacy of the reported problem based on the metadata in view of the report data, wherein the determining the legitimacy based on the metadata comprises determining whether the metadata indicates a geo-location of the report data based on a distance threshold.
10. The computing device of claim 9 , wherein determining the legitimacy based on the metadata further comprises:
determining whether the metadata indicates a timestamp associated with the image data indicating an illegitimately reported problem.
11. The computing device of claim 10 , wherein a timestamp indicates an illegitimately reported problem when the timestamp indicates at least one of:
a period of time has passed between the time the image was taken and the time the problem was reported, wherein the period of time meets or exceeds a threshold predetermined to be associated with illegitimate reported problems;
the reported problem has already been scheduled to be addressed;
the image data does not accurately reflect the reported problem based on the time of day the image data was captured.
12. The computing device of claim 11 , wherein the predetermined threshold is set based on a type of reported problem.
13. The computing device of claim 9 , comprising: flagging image data if the metadata indicates the reported problem is illegitimate.
14. The computing device of claim 13 , comprising validating whether the reported problem is illegitimate based on the image data being flagged.
15. The computing device of claim 13 , wherein reported problems are prioritized based on the presence or lack of a flag of the image data.
16. The computing device of claim 9 , wherein the problem is reported as part of a municipality reporting system.
17. A computer program product comprising a computer-readable storage medium having program code embodied therewith, the program code executable by a processor to perform operations, comprising:
receiving report data indicating the reported problem;
identifying image data associated with the reported problem;
identifying metadata associated with the image data; and
determining a legitimacy of the reported problem based on the metadata in view of the report data, wherein the determining the legitimacy based on the metadata comprises determining whether the metadata indicates a geo-location of the report data based on a distance threshold.
18. The computer program product of claim 17 , wherein determining the legitimacy based on the metadata further comprises:
determining whether the metadata indicates a timestamp associated with the image data indicating an illegitimately reported problem.
19. The computer program product of claim 18 , wherein a timestamp indicates an illegitimately reported problem when the timestamp indicates at least one of:
a period of time has passed between the time the image was taken and the time the problem was reported, wherein the period of time meets or exceeds a threshold predetermined to be associated with illegitimate reported problems;
the reported problem has already been scheduled to be addressed; and
the image data does not accurately reflect the reported problem based on the time of day the image data was captured.
20. The computer program product of claim 19 , wherein the predetermined threshold is set based on a type of reported problem.