IP Library Granted Patent US 9,772,766
Granted Patent B2
US 9,772,766 · App. 14/166,033 · Granted Sep 26, 2017

Banking services experience center

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Quick Facts
Patent No.
US 9,772,766
App. No.
14/166,033
Granted
Sep 26, 2017
Kind
B2
Abstract

A system for creating an interactive banking experience includes: a facility for housing the interactive banking experience; a first electronic computing device for controlling the interactive banking experience, the interactive banking experience comprising one or more banking workflow scenarios; an environmental control system for creating ambient conditions corresponding to the one or more banking workflow scenarios; and a detection system for detecting gestures and voice commands from a user, the gestures and voice commands being used to activate workflow steps in the one or more banking workflow scenarios.

Claims (26)

1. A system for creating an interactive banking experience, the system comprising:

a facility for housing the interactive banking experience;

one or more electronic computing devices for controlling the interactive banking experience, the interactive banking experience comprising one or more banking workflow scenarios;

an environmental control system for creating ambient conditions corresponding to the one or more banking workflow scenarios; and

a detection system for detecting gestures and voice commands from a user, the gestures and voice commands being used to activate workflow steps in the one or more banking workflow scenarios,

wherein, one of the one or more banking workflow scenarios is configured to correspond to a profile of the user that defines the user's level of access into the system and wherein an environment of the system is configured to change based on the profile of the user at a time that the user is authenticated by the system.

2. The system of claim 1 , wherein the environmental control system comprises audio, visual and lighting equipment for simulating banking system environments.

3. The system of claim 2 , wherein the environmental control system projects a visual image of a banking environment on one or more walls of the facility or on one or more display screens in the facility.

4. The system of claim 1 , further comprising one or more hand-held control devices that transmit gestures from the user to the detection system.

5. The system of claim 1 , further comprising an access control device, the access control device permitting access to the facility that contains the interactive banking experience system.

6. The system of claim 1 , wherein one of the electronic computing devices accepts first banking function data from the user and displays second banking function data on a display screen.

7. The system of claim 1 , further comprising an additional electronic computing device, the additional electronic computing device permitting a design of banking workflow scenarios.

8. The system of claim 1 , further comprising one or more display screens for displaying data to the user.

9. The system of claim 8 , wherein architectural functions of a workflow are displayed on the one or more display screens.

10. The system of claim 9 , wherein the architectural functions include one or more of application screens, processes, process flow, hardware and network configuration and data flow corresponding to a plurality of aspects of the interactive banking experience.

11. The system of claim 8 , wherein the display screens are comprised of a plurality of display tiles.

12. The system of claim 11 , wherein the display tiles make use of a laser phosphor display material.

13. The system of claim 1 , wherein the facility comprises a plurality of zones, each zone being an enclosed area for the interactive banking experience.

14. The system of claim 13 , wherein the facility further includes a social area.

15. The system of claim 14 , wherein the social area includes floor lighting that directs participants to an assigned zone.

16. The system of claim 15 , wherein each zone includes a door that automatically opens when a participant comes into close proximity to the zone.

17. The system of claim 13 , wherein each zone includes one or more display screens mounted to one or more walls of each zone.

18. The system of claim 13 , wherein the one or more electronic computing devices includes a server computer.

19. The system of claim 18 , wherein the one or more electronic computing devices includes a personal computer for each zone, each personal computer running one or more workflows associated with the zone.

20. The system of claim 19 , wherein each personal computer has a connection to the server computer, the one or more workflows for each zone being downloaded to each personal computer from the server computer.

21. The system of claim 13 , wherein the one or more electronic computing devices includes a touch-screen computer for each zone.

Assignments (5)
STATEMENT OF CHANGE OF ADDRESS OF ASSIGNEE Recorded Jun 17, 2025
From: WELLS FARGO BANK, N.A.
To: WELLS FARGO BANK, N.A.
Reel/Frame 071659/0722 →
CHANGE OF NAME Recorded Nov 2, 2017
From: WELLS FARGO INDIA SOLUTIONS PRIVATE LIMITED
To: WELLS FARGO EGS (INDIA) PRIVATE LIMITED
Reel/Frame 044021/0232 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Nov 2, 2017
From: WELLS FARGO EGS (INDIA) PRIVATE LIMITED
To: WELLS FARGO BANK, N.A.
Reel/Frame 044021/0289 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jan 29, 2014
From: MUKHERJEE, AVEEK KUMAR; KORAH, SUNIL CHERIAN; BHATT, SUDHEENDRANATH R.; KRISHNAMOORTHY, SUKESH
To: WELLS FARGO INDIA SOLUTIONS PRIVATE LIMITED
Reel/Frame 032082/0688 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jan 28, 2014
From: MUKHERJEE, AVEEK KUMAR; KORAH, SUNIL CHERIAN; BHATT, SUDHEENDRANATH R.; KRISHNAMOORTHY, SUKESH
To: WELLS FARGO INDIA SOLUTIONS PRIVATE LIMITED
Reel/Frame 032063/0697 →