Techniques for kiosk transactions
Techniques for transacting with a kiosk are provided. A user activates a remoting feature of a kiosk. A kiosk agent on the kiosk directly or indirectly causes a link to be sent to a mobile device of the user. The link when activated on the mobile device providing an interface for transacting with the kiosk from the mobile device.
1. A processor-implemented method programmed in non-transitory processor-readable mediums and to execute on one or more processors of:
a server, a mobile device, and a kiosk with each configured to execute the method, comprising:
authenticating, by the kiosk, a customer for a transaction at the kiosk through a customer identifier, wherein the customer operating the kiosk to provide the customer identifier to the kiosk to initiate the transaction on the kiosk;
creating, by the kiosk, the transaction by assigning the transaction to a transaction identifier;
processing, by the kiosk, the transaction with the customer;
detecting, by the kiosk, a special input key that was inputted on the kiosk by the customer during the processing requesting assistance with the transaction that is ongoing at the kiosk;
suspending, by the kiosk, the transaction while the customer interacts with a remote agent identified as being requested by the user through activation of the special input key;
sending, by the kiosk, the transaction identifier, the customer identifier, and a request for a transaction assistance to the server based on the detecting while the customer remains at the kiosk;
receiving, by the server, the transaction identifier, the customer identifier, and the request for the transaction assistance session during the transaction being processed for the customer at the kiosk;
packaging, by the server, the transaction identifier and the customer identifier with a link that permits the customer to continue the transaction via the mobile device of the customer;
sending, by the server, the packaged link to the mobile device of the customer as Uniform Resource Locator Link that is texted to the mobile device;
establishing, by the mobile device, the two-way video call between the remote assistant and the customer via the mobile device of the customer when the link is activated on the mobile device by the customer and causing a browser on the mobile device to activate and process the link to connect the mobile device to a remote assistance device associated with the assistant;
causing, by the kiosk, continuation of the transaction at the kiosk by continuing to process the transaction with the customer based on the establishing;
allowing, by the kiosk, the remote assistant to remotely operate the kiosk to complete a portion of the transaction on behalf of the customer while the customer is remains at the kiosk for the transaction; and
completing, by the kiosk, the transaction based at least in part on the portion of the transaction that was remotely provided to the kiosk by the remote assistant.
2. The method of claim 1 , wherein packaging further includes providing the transaction identifier and customer identifier as encrypted metadata with the link that is accessible to a remote agent when the link is activated from the mobile device.
3. The method of claim 2 , wherein packaging further includes providing the packaged link as remote access for interactive teller assistance available via the mobile device of the customer during the transaction, wherein the kiosk is a headless Automated Teller Machine (ATM) and wherein the remote agent is a teller.