CUSTOMER SHOPPING HELP SYSTEM
Systems and methods for providing merchant recommendations include receiving sets of shopping session information from beacon devices in a merchant physical location. Each set of shopping session information is collected from a respective customer device during a respective shopping session, and the sets of shopping session information and information about the merchant physical location are analyzed to determine a merchant physical location area in the merchant physical location in which the customers have been located in less often than a plurality of other merchant physical location areas in the merchant physical location. A product or product-related item that is located in the merchant physical location area is selected and a merchant recommendation is provided to move the selected product or product-related item from the merchant physical location are to one of the plurality of other merchant physical location areas.
1 . A merchant recommendation system, comprising:
a non-transitory memory storing information about a merchant physical location that includes a plurality of beacon devices, and information about a plurality of products in the merchant physical location;
one or more hardware processors coupled to the memory and operable to read instructions from the memory to perform the steps of:
receiving a plurality of sets of shopping session information over a network from the plurality of beacon devices, wherein each set of shopping session information includes respective customer movement information through the merchant physical location that is collected during a respective shopping session from a respective customer device;
analyzing the plurality of sets of shopping session information and the information about the merchant physical location to determine a first merchant physical location area that is included in the merchant physical location and in which the plurality of customer movement information associated with the plurality of sets of shopping session information shows lower customer traffic relative to the plurality of customer movement information in a plurality of second merchant physical location areas that are included in the merchant physical location and that are different than the first merchant physical location area;
selecting a product or a product-related item, using the information about the plurality of products, that is located in the first merchant physical location area; and
providing a merchant recommendation, over the network for display on a merchant device, to move the selected product or the selected product-related item from the first physical location area to one of the plurality of second merchant physical location areas.
2 . The system of claim 1 , wherein the selected product or the selected product-related item includes a sale sign.
3 . The system of claim 1 , wherein the selected product or the selected product-related item includes a product display.
4 . The system of claim 1 , wherein each set of the plurality of sets of shopping session information is collected by the plurality of beacon devices from the respective customer device using a Bluetooth Low Energy (BLE) communication system.
5 . The system of claim 1 , wherein the providing the merchant recommendation, over the network for display on the merchant device, to move the selected product or the selected product-related item from the first merchant physical location area to the one of the plurality of second merchant physical location areas further includes:
providing, over the network for display on the merchant device, a map of the merchant physical location using the information about the merchant physical location; and
providing an indication of the one of the plurality of second merchant physical location areas on the map of the merchant physical location.
6 . The system of claim 5 , wherein the providing the merchant recommendation, over the network for display on the merchant device, to move the selected product or the selected product-related item from the first merchant physical location area to the one of the plurality of second merchant physical location areas further includes:
providing an indication of the first merchant physical location area on the map of the merchant physical location.
7 . A method for providing merchant recommendations, comprising:
receiving, by a processing system, a plurality of sets of shopping session information over a network from a plurality of beacon devices that are located in a merchant physical location, wherein each set of shopping session information includes respective customer movement information through the merchant physical location that is collected during a respective shopping session from a respective customer device;
analyzing, by the processing system, the plurality of sets of shopping session information and information about the merchant physical location that is stored in a database to determine a first merchant physical location area that is included in the merchant physical location and in which the plurality of customer movement information associated with the plurality of sets of shopping session information shows lower customer traffic relative to the plurality of customer movement information in a plurality of second merchant physical location areas that are included in the merchant physical location and that are different than the first merchant physical location area;
selecting, by the processing system, a product or a product-related item that is located in the first merchant physical location area using information in the database about a plurality of products that are located in the merchant physical location; and
providing a merchant recommendation, over the network by the processing system for display on a merchant device, to move the selected product or the selected product-related item from the first merchant physical location area to one of the plurality of second merchant physical location areas.
8 . The method of claim 7 , wherein the selected product or the selected product-related item includes a sale sign.
9 . The method of claim 7 , wherein the selected product or the selected product-related item includes a product display.
10 . The method of claim 7 , wherein each set of the plurality of sets of shopping session information is collected by the plurality of beacon devices from the respective customer device using a Bluetooth Low Energy (BLE) communication system.
11 . The method of claim 7 , wherein the providing the merchant recommendation, over the network for display on the merchant device, to move the selected product or the selected product-related item from the first merchant physical location area to the one of the plurality of second merchant physical location areas further includes:
providing, over the network by the processing system for display on the merchant device, a map of the merchant physical location using the information about the merchant physical location; and
providing, over the network by the processing system for display on the merchant device, an indication of the one of the plurality of second merchant physical location areas on the map of the merchant physical location.
12 . The method of claim 11 , wherein the providing the merchant recommendation, over the network by the processing system for display on the merchant device, to move the selected product or the selected product-related item from the first merchant physical location area to the one of the plurality of second merchant physical location areas further includes:
providing, over the network by the processing system for display on the merchant device, an indication of the merchant physical location area on the map of the merchant physical location.
13 . The method of claim 7 , further comprising:
analyzing, by the processing system, the plurality of sets of shopping session information and the information about the merchant physical location to determine a temperature profile for the merchant physical location.
14 . A non-transitory machine-readable medium comprising a plurality of machine-readable instructions which, when executed by one or more processors, are adapted to cause the one or more processors to perform a method comprising:
receiving a plurality of sets of shopping session information over a network from a plurality of beacon devices that are located in a merchant physical location, wherein each set of shopping session information includes respective customer movement information through the merchant physical location that is collected during a respective shopping session from a respective customer device;
analyzing the plurality of sets of shopping session information and information about the merchant physical location that is stored in a database to determine a first merchant physical location area that is included in the merchant physical location and in which the plurality of customer movement information associated with the plurality of sets of shopping session information shows lower customer traffic relative to the plurality of customer movement information in a plurality of second merchant physical location areas that are included in the merchant physical location and that are different than the first merchant physical location area;
selecting a product or a product-related item that is located in the first merchant physical location area using information in the database about a plurality of products that are located in the merchant physical location; and
providing a merchant recommendation, over the network for display on a merchant device, to move the selected product or the selected product-related item from the first merchant physical location area to one of the plurality of second merchant physical location areas.
15 . The non-transitory machine-readable medium of claim 14 , wherein the selected product or the selected product-related item includes a sale sign.
16 . The non-transitory machine-readable medium of claim 14 , wherein the selected product or the selected product-related item includes a product display.
17 . The non-transitory machine-readable medium of claim 14 , wherein each set of the plurality of sets of shopping session information is collected by the plurality of beacon devices from the respective customer device using a Bluetooth Low Energy (BLE) communication system.
18 . The non-transitory machine-readable medium of claim 14 , wherein the providing the merchant recommendation, over the network for display on the merchant device, to move the selected product or the selected product-related item from the first merchant physical location area to the one of the plurality of second merchant physical location areas further includes:
providing, over the network for display on the merchant device, a map of the merchant physical location using the information about the merchant physical location; and
providing an indication of the one of the plurality of second merchant physical location areas on the map of the merchant physical location.
19 . The non-transitory machine-readable medium of claim 14 , wherein the providing the merchant recommendation, over the network for display on the merchant device, to move the selected product or the selected product-related item from the first merchant physical location area to the one of the plurality of second merchant physical location areas further includes:
providing an indication of the first merchant physical location area on the map of the merchant physical location.
20 . The non-transitory machine-readable medium of claim 19 , wherein the method further comprises:
analyzing the plurality of sets of shopping session information and the information about the merchant physical location to determine a temperature profile for the merchant physical location.