IP Library Granted Patent US 9,961,031
Granted Patent B2
US 9,961,031 · App. 14/200,758 · Granted May 1, 2018

Method and device for managing communication activities

Inventor: Thomas Lederer (Herrsching, DE)
Assignee: Unify GmbH & Co. KG
H04L51/22H04L51/16
View Patent ↗
Loading inventors, assignments & file history…
Monitor This Case
Get email alerts when status or documents change.
Order Certified Copies
Most orders are placed with the USPTO same day — all within 24 business hours.
Order via The Patent Place →
Pre-filled with this patent's details
Quick Facts
Patent No.
US 9,961,031
App. No.
14/200,758
Granted
May 1, 2018
Kind
B2
Abstract

A method is disclosed for managing communication processes (N 1 -N 4 ) between internal participants (A, B, C) of an internal communication network on the one hand and external participants (E) on the other hand. First a list is set up in an internal communication network that contains incoming and outgoing communication activities between the internal participants and at least one external participant as a virtual mailbox. This virtual mailbox is assigned to the at least one external participant and is set up to be invisible or inaccessible to the at least one external participant. Communications activity between an internal participant and the external participant are recognized as being associated with the external participant based upon identification that has been assigned to the external participant and can be obtained from the communication activity. Each communication activity that has been recognized as being associated with the external participant is deposited in the virtual mailbox.

Claims (65)

1. A method of managing communication processes between internal participants of an internal communication network and external participants, the method comprising:

setting up in the internal communication network a list of incoming and outgoing communication activities between the internal participants and at least one external participant as a virtual mailbox that is assigned to the at least one external participant by:

setting up a list of incoming and outgoing communication activities involving the at least one external participant as the virtual mailbox such that the virtual mailbox is hosted by at least one device of an internal communication network such that the virtual mailbox is invisible and inaccessible to the at least one external participant;

recognizing communication activities involving the at least one external participant based on an identification assigned to the at least one external participant;

depositing each communication activity recognized as being associated with the at least one external participant in the virtual mailbox such that the deposited communication activity is accessible via access to the virtual mailbox;

releasing the virtual mailbox to at least one selected internal participant by:

permitting the virtual mailbox to be accessed by internal participants via the internal communication network, the internal participants comprising first and second internal participants;

communicating communications of the communication activities from the virtual mailbox to a first device of the first internal participant along with communications from at least one mailbox of the first internal participant such that the communications of the communication activities and the communications from the at least one mailbox of the first internal participant are displayable in a single interface via the first device; and

communicating communications of the communication activities from the virtual mailbox to a second device of the second internal participant along with communications from at least one mailbox of the second internal participant such that the communications of the communication activities and the communications from the at least one mailbox of the second internal participant are displayable in a single interface via the second device.

2. The method of claim 1 , wherein the internal participants comprise a third internal participant; and

wherein the releasing the virtual mailbox to at least one selected internal participant also comprises:

permitting the virtual mailbox to be accessed by the third internal participant of the internal participants of the internal communication network; and

communicating communications of the communication activities from the virtual mailbox to a third device of the third internal participant along with communications from at least one mailbox of the third internal participant such that the communications of the communication activities and the communications from the at least one mailbox of the third internal participant are displayable in a single interface via the third device.

3. The method of claim 2 , wherein the at least one device of the internal network that hosts the virtual mailbox comprises a communication server, the method also comprising:

the communications server hosting the virtual mailbox and the at least one mailbox of the first internal participant, the at least one mailbox of the second internal participant, and the at least one mailbox of the third internal participant.

4. The method of claim 1 , wherein the at least one device of the internal network that hosts the virtual mailbox comprises a communication server.

5. The method of claim 4 , wherein the communication server is a mail server that hosts the at least one mailbox of the first internal participant and the at least one mailbox of the second internal participant.

6. The method of claim 4 , wherein the communication server performs the communicating of the communications of the communication activities from the virtual mailbox to the second device of the second internal participant along with communications from at least one mailbox of the second internal participant and the communication server performs the communicating of the communications of the communication activities from the virtual mailbox to the first device of the first internal participant along with communications from at least one mailbox of the first internal participant.

7. The method of claim 1 , comprising:

displaying, by the first device, the single interface such that a double listing of a message in the at least one mailbox of the first internal participant and that same message in the virtual mailbox is avoided.

8. The method of claim 7 , comprising:

displaying, by the second device, the single interface such that a double listing of a message in the at least one mailbox of the second internal participant and that same message in the virtual mailbox is avoided.

9. The method of claim 1 , wherein:

the communicating of the communications of the communication activities from the virtual mailbox to the first device of the first internal participant along with communications from at least one mailbox of the first internal participant is performed such that a double listing of a message in the at least one mailbox of the first internal participant and that same message in the virtual mailbox is avoided; and

the communicating of the communications of the communication activities from the virtual mailbox to the second device of the second internal participant along with communications from at least one mailbox of the second internal participant is performed such that a double listing of a message in the at least one mailbox of the second internal participant and that same message in the virtual mailbox is avoided.

10. The method of claim 9 , comprising:

displaying, by the first device, the single interface such that messages of the communications of the communication activities of the virtual mailbox and messages of the communications from the at least one mailbox of the first internal participant are displayed in temporal sequence; and

displaying, by the second device, the single interface such that messages of the communications of the communication activities of the virtual mailbox and messages of the communications from the at least one mailbox of the second internal participant are displayed in temporal sequence.

11. The method of claim 1 , wherein the communications of the communication activities of the virtual mailbox comprise email messages, and at least one of: chat entries exchanged via the internet, fax messages, and voice mail messages.

12. The method of claim 1 , comprising:

recognizing a communication activity involving the at least one external participant and at least one of the first internal participant and the second internal participant as being private and preventing the communication activity recognized as being private from being accessible via the virtual mailbox.

13. The method of claim 12 , comprising:

receiving input from at least one of the first internal participant and the second internal participant that identifies the communication activity recognized as being private as a private communication such that the at least one device of the internal network recognizes the communication activity as being private to prevent the communication activity from being assessable via the virtual mailbox.

14. The method of claim 1 , wherein the first device is a communication device configured to run a first mail client and the second device is a communication device configured to run a second mail client.

15. A non-transitory computer readable medium having a program stored therein that defines a method that is performable by a device of an internal communication network that executes the program, the method comprising:

setting up in the internal communication network a list of incoming and outgoing communication activities between the internal participants and at least one external participant as a virtual mailbox that is assigned to the at least one external participant by:

setting up a list of incoming and outgoing communication activities involving the at least one external participant as the virtual mailbox such that the virtual mailbox is hosted by the device of the internal communication network such that the virtual mailbox is invisible and inaccessible to the at least one external participant;

recognizing communication activities involving the at least one external participant based on an identification assigned to the at least one external participant;

depositing each communication activity recognized as being associated with the at least one external participant in the virtual mailbox such that the deposited communication activity is accessible via access to the virtual mailbox;

releasing the virtual mailbox to at least one selected internal participant by:

permitting the virtual mailbox to be accessed by internal participants via the internal communication network, the internal participants comprising first and second internal participants;

communicating communications of the communication activities from the virtual mailbox to a first device of the first internal participant along with communications from at least one mailbox of the first internal participant such that the communications of the communication activities and the communications from the at least one mailbox of the first internal participant are displayable in a single interface via the first device; and

communicating communications of the communication activities from the virtual mailbox to a second device of the second internal participant along with communications from at least one mailbox of the second internal participant such that the communications of the communication activities and the communications from the at least one mailbox of the second internal participant are displayable in a single interface via the second device.

16. The non-transitory computer readable medium of claim 15 , wherein the method also comprises:

recognizing a communication activity involving the at least one external participant and at least one of the first internal participant and the second internal participant as being private and preventing the communication activity recognized as being private from being accessible via the virtual mailbox.

17. The non-transitory computer readable medium of claim 15 , wherein:

the communicating of the communications of the communication activities from the virtual mailbox to the first device of the first internal participant along with communications from at least one mailbox of the first internal participant is performed such that a double listing of a message in the at least one mailbox of the first internal participant and that same message in the virtual mailbox is avoided; and

the communicating of the communications of the communication activities from the virtual mailbox to the second device of the second internal participant along with communications from at least one mailbox of the second internal participant is performed such that a double listing of a message in the at least one mailbox of the second internal participant and that same message in the virtual mailbox is avoided.

18. The non-transitory computer readable medium of claim 15 , wherein the device of the internal communication network that is to execute the program is a workstation, a communications server computer, a mail server computer, or a computer device of the internal communication network.

19. A communication system comprising:

an internal network comprising:

an internal network device configured to host a virtual mailbox,

a first communication device of a first internal participant;

a second communication device of a second internal participant;

the internal network device communicatively connectable to the first and second communication devices;

the internal network device configured to set up a list of incoming and outgoing communication activities between at least one external participant and at least one of the first internal participant and the second internal participant as a virtual mailbox that is assigned to the at least one external participant by:

setting up a list of incoming and outgoing communication activities involving the at least one external participant as the virtual mailbox such that the virtual mailbox is hosted by the internal network device of an internal communication network such that the virtual mailbox is invisible and inaccessible to the at least one external participant;

the internal network device configured to recognize communication activities involving the at least one external participant based on an identification assigned to the at least one external participant and deposit each communication activity recognized as being associated with the at least one external participant in the virtual mailbox such that the deposited communication activity is accessible via access to the virtual mailbox;

the internal network device configured to release the virtual mailbox to the first internal participant and the second internal participant by:

communicating communications of the communication activities from the virtual mailbox to the first communication device of the first internal participant along with communications from at least one mailbox of the first internal participant such that the communications of the communication activities and the communications from the at least one mailbox of the first internal participant are displayable in a single interface via the first communication device; and

communicating communications of the communication activities from the virtual mailbox to the second communication device of the second internal participant along with communications from at least one mailbox of the second internal participant such that the communications of the communication activities and the communications from the at least one mailbox of the second internal participant are displayable in a single interface via the second communication device.

20. The system of claim 19 , wherein

the internal network device is configured to communicate the communications of the communication activities from the virtual mailbox to the first communication device along with communications from at least one mailbox of the first internal participant such that a double listing of a message in the at least one mailbox of the first participant and that same message in the virtual mailbox is avoided; and

the internal network device is configured to communicate the communications of the communication activities from the virtual mailbox to the second communication device along with communications from at least one mailbox of the second internal participant such that a double listing of a message in the at least one mailbox of the second internal participant and that same message in the virtual mailbox is avoided; and

wherein the internal network device is configured to recognize a communication activity involving the at least one external participant and at least one of the first internal participant and the second internal participant as being private and prevent a communication of the communication activity recognized as being private from being accessible via the virtual mailbox.

Assignments (6)
SECURITY INTEREST Recorded Feb 14, 2023
From: RINGCENTRAL, INC.
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 062973/0194 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Feb 2, 2022
From: RINGCENTRAL IP HOLDINGS, INC.
To: RINGCENTRAL, INC.
Reel/Frame 058857/0618 →
CONFIDENTIAL PATENT AGREEMENT Recorded Dec 21, 2020
From: UNIFY GMBH & CO. KG
To: UNIFY PATENTE GMBH & CO. KG
Reel/Frame 054822/0001 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jul 31, 2020
From: UNIFY SOFTWARE AND SOLUTIONS GMBH & CO. KG; UNIFY PATENTE GMBH & CO. KG
To: RINGCENTRAL IP HOLDINGS, INC.
Reel/Frame 053369/0360 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jul 31, 2020
From: RINGCENTRAL IP HOLDINGS, INC.
To: RINGCENTRAL, INC.
Reel/Frame 053375/0916 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 11, 2014
From: LEDERER, THOMAS
To: UNIFY GMBH & CO. KG
Reel/Frame 032402/0720 →
Priority Claims (1)
DE 10 2013 004 363 · Mar 12, 2013 · national
Continuity (1)
Related Publication 20140280646A1 · Sep 18, 2014