Systems and methods for improving telecommunications device experiences

1. A telecommunications device comprising:

a user interface device;

a processor in data communication with the user interface device;

a memory in data communication with the processor, the memory configured to store a plan option application program, the plan option application program comprises public plan information and one or more proprietary algorithms associated with one or more participating cellular carriers, the plan option application program being configured to cause the processor to:

a) obtain operational information of the telecommunications device;

b) determine whether any of the public plans provide a greater benefit to the user of the telecommunications device based on an analysis of at least a portion of the operational information;

c) determine whether any customized plans are eligible based on an analysis of the operational information using the proprietary algorithms associated with the participating cellular carriers;

d) present one or more of the public plans that provide a greater benefit or one or more of the customize plans determined eligible via the user interface device;

e) receive, via the user interface device (1) a request to activate one of the public plans or one of the customized plans and (2) a verification code associated with the respective plan.

2. The device of claim 1 , further comprising at least one sensor configured to generate the operational information.

3. The device of claim 2 , wherein the at least one sensor comprises at least one of a location sensor configured to generate location information of the telecommunications device or a signal strength sensor configured to determine signal strength information, wherein the signal strength information comprises signal strength information at geographical locations associated with usage of the telecommunications device.

4. The device of claim 1 , further comprising a communication component in data communication with the processor and one or more networks, wherein the processor, as commanded by the plan option application program, retrieves updates to the plan option application program via the communication component.

5. The device of claim 1 , wherein the processor is further configured to:

determine if a current action being performed by the cellular telecommunications device is incurring extra costs to the user, based on a cellular plan currently associated with the user; and

initiating the actions performed in steps c) and d), if it is determined that the current action is incurring extra costs.

6. The device of claim 1 , wherein the operational information comprises at least one of information regarding roaming usage incurred over a previous time period, information about all cellular carriers that were used to transmit voice or data signals to or from the telecommunications device, information regarding usage statistics of communication with at least one of customer care or technical support or an estimate of the future network load and expenses that will be created by the user for the at least one of the cellular carriers.

7. The device of claim 1 , wherein the operational information includes at least one of an estimate of a best price plan and features, an estimate of a customer's actual expected stay period for a cellular contract, an estimate of expected collection efforts required to receive the payments, an estimate of probability and amount of bad debt expected for the user, an estimate of total contract revenue and profit for each bidding carrier, a recommendation for each carrier whether or not to bid for the new contract or a recommendation as to contract terms to be bid.

8. The device of claim 1 , wherein the processor, as instructed by the application program, accesses information regarding an expiration date of a currently active cellular service plan or determines a first cellular service plan's estimated expiration date and performs the steps a) through d) at a predetermined time relative to the expiration date or the estimated expiration date.

9. The device of claim 1 , wherein the operational information comprises at least one volume of calls, short messaging device messages, data downloads or information regarding time of day of the volume of calls, peak volume of calls, short messaging device messages, data downloads and uploads per at least one of unit of time duration or data session, volume of calls and short messaging device messages performed directly to at least one of international destinations, net-settlement destinations, discounted international calls to provider access numbers, domestic and international roaming usage, periods during which there were no outgoing calls except for the contract carrier's customer-care and emergency numbers, periods during which no incoming calls were accepted or frequently contacted telephone numbers.

10. The device of claim 1 , wherein the processor, as instructed by the application program, is further configured to:

display plans on a display of the user interface;

receive a plan selection via the user interface;

direct the user to nearby shops, a customer-care telephone number, or a Web site associated with the user's selected plan; and

provide a verification code for allowing the user to complete a contracting process and activate the selected plan.

11. The device of claim 10 , further comprising a communication component in data communication with the processor and one or more networks, wherein the processor, as instructed by the application program, is further configured to:

send at least one of the operational information, displayed plans or selected plan information to a debug server via the communication device.

12. The device of claim 11 , wherein the sent selected plan information comprises one or more screenshots of a graphical user interface presented by the user interface device.

13. A telecommunications method comprising:

at a memory device of a telecommunications device, storing a plan option application program, the plan option application program comprises public plan information and one or more proprietary algorithms associated with one or more participating cellular carriers;

at a processor of the telecommunications device, obtaining operational information of the telecommunications device;

determining whether any of the public plans provide a greater benefit to the user of the telecommunications device based on an analysis of at least a portion of the operational information; and

determining whether any customized plans are eligible based on an analysis of at least the portion of the operational information using at least one of the proprietary algorithms associated with the participating cellular carriers; and

at a user interface of the telecommunications device, presenting, via the user interface, one or more of the public plans, one or more of the customize plans, or both that are determined to be eligible that provide greater benefit and;

receiving, via the user interface, (1) a request to activate one of the public plans or one of the customized plans and (2) a verification code associated with the respective plan.

14. The method of claim 13 , further comprising at least one sensor of the telecommunications device generating the operational information, wherein the operational information comprises at least one of location information or signal strength information.

15. The method of claim 13 , wherein the operational information comprises at least one of roaming usage incurred over a previous time period, information about all cellular carriers that were used to transmit voice or data signals to or from the telecommunications device, usage statistics of communication with at least one of customer care or technical support, or an estimate of the future network load and expenses that will be created by the user for the at least one of the cellular carriers.

16. The method of claim 13 , further comprising, at the processor directing the user to nearby shops, a customer-care telephone number, or a Web site associated with the user's selected plan.

17. The method of claim 16 , wherein presenting further comprises providing the verification code for allowing the user to complete a contracting process and activate the selected plan.

18. The method of claim 17 , further comprising at a remotely located server device

analyzing the user selected plan and the associated verification code to determine if the user selected plan is valid; and

sending a plan completion instruction to the participating carrier associated with the user selected plan, if the user selected plan was determine valid.

19. The method of claim 13 , further comprising sending at least one of the operational information, displayed plans or selected plan information to a debug server via a communication device of the telecommunications device.

20. The method of claim 19 , wherein the sent selected plan information comprises one or more screenshots of a graphical user interface presented by the user interface device.