METHOD AND SYSTEM FOR NETWORK TROUBLESHOOTING AND IMPROVING KPI OF MOBILE DATA NETWORK
A mechanism to allow operators to automatically populate a knowledgebase with protocol characteristics of each mobile device type. In case a mobile device fails to complete signaling dialogue, it logs the messages exchanged till the point the failure occurred. On such failure it triggers a notification so that network operator is alerted with the fact that new device type is failing to get access to the network due to protocol error. Such notification can be used to debug the issue and correct the problem or update customer care information base so that when the affected customer calls, a Customer Service Representative has adequate information to explain to the customer.
1 . A method of optimizing operation of a packet network comprising:
requesting an IMEI from a mobile device as part of an attach procedure;
determining from the IMEI if the mobile device is a new type of mobile device; and
if so, capturing all messages in a knowledgebase related to activities of the mobile device until the mobile device detaches.
2 . The method of claim 1 , wherein a security mode procedure is part of the attach procedure.
3 . The method of claim 1 , wherein the Type Allocation Code (TAC) of the IMEI is used to determine if the mobile device is a new type of mobile device.
4 . The method of claim 3 , wherein the Software Version (SV) of the IMEI is also used to determine if the mobile device is a new type of mobile device
5 . The method of claim 1 , further comprising:
populating the knowledgebase with protocol characteristics of the new type of mobile device.
6 . The method of claim 1 , further comprising:
if the mobile device fails to complete a signaling dialogue, logging messages exchanged between the mobile device and the packet network until the point the failure occurred.
7 . The method of claim 6 , further comprising:
notifying a network operator when the mobile device is failing to obtain access to the packet network due to protocol error.
8 . The method of claim 1 , further comprising:
if the mobile device completes a signaling dialogue, logging messages exchanged until a moment the mobile device detaches.
9 . The method of claim 1 further comprising:
if the mobile device is not a new type of mobile device and if a protocol error is detected;
request the IMEI again from the mobile device;
store the messages leading to the protocol error in the database associated with the IMEI of the mobile device; and
send an alert to a network operator.
10 . A network element of a packet network comprising:
a network interface unit configured to interact with the packet network; and
a processor with a memory associated with the network interface unit and adapted to:
request an IMEI from a mobile device as part of an attach procedure;
determine from the IMEI if the mobile device is a new type of mobile device; and
if so, capture all messages in a knowledgebase related to activities of the mobile device until the mobile device detaches.
11 . The network element of claim 10 , wherein a security mode procedure is part of the attach procedure.
12 . The network element of claim 10 , wherein the Type Allocation Code (TAC) of the IMEI is used to determine if the mobile device is a new type of mobile device.
13 . The network element of claim 12 , wherein the Software Version (SV) of the IMEI is also used to determine if the mobile device is a new type of mobile device.
14 . The network element of claim 10 , wherein the processor is further adapted to:
populate the knowledgebase with protocol characteristics of the new type of mobile device.
15 . The network element of claim 10 , wherein the processor is further adapted to:
detect if the mobile device fails to complete a signaling dialogue, and
log the messages exchanged between the mobile device and the packet network until the point the failure occurred.
16 . The network element of claim 15 , wherein the processor is further adapted to:
notify a network operator when the mobile device is failing to obtain access to the packet network due to protocol error.
17 . The network element of claim of claim 10 ,
if the mobile device completes a signaling dialogue, logging messages exchanged until a moment the mobile device detaches
18 . The network element of claim 10 , wherein the processor is further adapted to:
detect if the mobile device is not a new type of mobile device and if a protocol error is detected;
request the IMEI from the mobile device;
store the messages leading to the protocol error in the database associated with the IMEI of the mobile device; and
send an alert to a network operator.
19 . A non-transitory computer readable medium containing program instructions for optimizing performance of a packet network, wherein execution of the program instructions by one or more processors of a computer system causes the one or more processors to carry out the steps of:
requesting an IMEI from a mobile device as part of an attach procedure;
determining from the IMEI if the mobile device is a new type of mobile device; and
if so, capturing all messages in a knowledgebase related to activities of the mobile device until the mobile device detaches.
20 . The non-transitory computer readable medium of claim 19 , further causing the one or more processors to carry out the steps of:
if the mobile device fails to complete a signaling dialogue, logging the messages exchanged between the mobile device and the packet network until the point the failure occurred; and
notifying a network operator when the mobile device is failing to get access to the packet network due to protocol error.