Non-serialized electronic product registration system and method of operating same
View Patent ↗A non-serialized electronic product registration (ER) system and method which enables return qualification information to be provided upon request for non-serialized products. Retailer specific return policies are enforced by providing the ER system with retailer return policies for UPCs, SKUs, model numbers and/or other non-unique product identifiers. The retailer periodically provides information to the ER system that indicates the last date on which products having a particular non-unique identifier have been sold. The ER system then determine the last date on which such products can be returned and provides non-serialized return qualification information to the retailer upon request.
1. A method for use with non-uniquely identified products, the method comprising:
transmitting an inquiry to an electronic registration (ER) system when a non-uniquely identified product having a non-uniquely identified product type is presented in connection with a post-sale return and/or warranty request,
the ER system including at least one processor and a database storing associations between registration dates and non-uniquely identified product types,
the ER system, including the at least one processor, being configured to at least (a) make determinations as to last dates on which non-uniquely identified products can be accepted for return/warranty service using the database and based at least in part on the respective types of those products and the registration dates associated therewith, and (b) issue return/warranty service qualifications using the determinations and applicable return/warranty criteria; and
receiving, from the ER system and in response to the inquiry, an issued qualification as to whether the presented non-uniquely identified product might qualify for return/warranty service under the applicable return/warranty criteria.
2. The method of claim 1 , wherein product information used in making the associations is transmitted to the ER system on a daily basis.
3. The method of claim 2 , wherein the product information is received from a plurality of different sources.
4. The method of claim 1 , wherein products of the same type share a common non-unique identifier.
5. The method of claim 4 , wherein the common non-unique identifier is a UPC.
6. The method of claim 1 , wherein qualifications are based on comparisons between last dates associated with inquired about product types, dates inquiries are made, and applicable return/warranty criteria.
7. The method of claim 1 , wherein the ER system is configured to accept and respond to requests regarding uniquely identified products.
8. The method of claim 1 , further comprising collecting serialized registration data if possible, and then transmitting collected serialized registration data to the ER system.
9. The method of claim 1 , wherein the ER system is located remotely from where the non-uniquely identified product is presented for return.