Automated attended self-service terminal (SST) operations
View Patent ↗A security level for an attendant at a Self-Service Terminal (SST) is automatically resolved. An operation is automatically processed on behalf of the attendant based on the resolved security level and a condition associated with the SST.
1. A method, comprising:
automatically obtaining, by a Self-Service Terminal (SST) automation manager executing on an SST, a security level for an attendant at the SST, wherein automatically obtaining includes interacting with a portable device interfaced to the SST without any action from the attendant to resolve the security level; and
automatically processing, by the SST automation manager, processing an operation relevant to the security level and a condition of the SST on behalf of the attendant, wherein automatically processing further includes identifying the operation as a maintenance operation that is automatically initiated on the SST for the attendant based on the condition and the maintenance operation is a particular operation that the attendant should initiate on the SST based on a current status of the SST, and the maintenance operation is automatically initiated on the SST without any action of the attendant and on behalf of the attendant.
2. The method of claim 1 further comprising, customizing, by the Self-Service Terminal (SST) automation manager, selections of an administrative interface presented on a screen of a display for the SST based on the security level.
3. The method of claim 2 , wherein customizing further includes presenting instructions on the screen or different screen related to manual tasks to be performed by the attendant.
4. The method of claim 3 further comprising, monitoring and logging, by the Self-Service Terminal (SST) automation manager, actions taken with respect the selections by the attendant.
5. The method of claim 4 , wherein monitoring and logging further includes monitoring and logging whether each of the manual tasks were performed by the attendant.
6. The method of claim 1 , wherein automatically processing further includes obtaining the condition for a peripheral device associated with the SST and the peripheral device relevant to the security level for the attendant.
7. A method, comprising:
authenticating, by an Self-Service Terminal (SST) maintenance manager executing on an SST, an attendant based on an interfaced portable device to the SST without any action from the attendant to resolve a security level;
resolving, by the SST maintenance manager, an access role assigned to the attendant;
automatically configuring, by the SST maintenance manager, an administrative interface to include selections available to the attendant based on the access role; and
automatically processing, by the SST maintenance manager, a maintenance operation on behalf of the attendant based on the access role and a status relevant to the SST, wherein the status is a current status for the SST, and wherein automatically processing further includes automatically initiating the maintenance operation on the SST for the attendant based on the status, and the maintenance operation is a particular operation that the attendant should initiate based on the status, and the maintenance operation is initiated on the SST without any action of the attendant and on behalf of the attendant.
8. The method of claim 7 further comprising, recording activated ones of the selections made by the attendant from the administrative interface.
9. The method of claim 7 , wherein authentication further includes detecting the portable device as connected to a device port of the SST.
10. The method of claim 7 , wherein authenticating further includes detecting the portable device as connected to a wireless port of the SST.
11. The method of claim 7 , wherein authentication further includes resolving an identity for the attendant based on an authenticated identifier for the portable device.
12. The method of claim 7 , wherein automatically configuring further includes removing unauthorized selections based on the access role from the administrative interface.
13. A Self-Service Terminal (SST), comprising:
a SST automation manager operable to: (i) execute on the SST, (ii) authenticate a portable device coupled to the SST, (iii) resolve a security level associated with an attendant at the SST without any action from the attendant, and (iv) automatically process an operation on behalf of the attendant relevant to the security level and a condition of the SST, and identify the operation as a maintenance operation that is automatically initiated on the SST for the attendant based on a current status of the SST, and the maintenance operation is a particular operation that the attendant should initiate on the SST based on the current status, and the maintenance operation is initiated on the SST without any action of the attendant and on behalf of the attendant.
14. The SST of claim 13 , wherein the SST automation manager is further operable to (v) customize an administrative interface presented in a screen on a display of the SST.
15. The SST of claim 13 , wherein (iv) the SST automation manager is further operable to resolve the operation based on the condition of the SST and in view of the security level.
16. The SST of claim 13 , wherein SST is an Automated Teller Machine (ATM) and the portable device is a Universal Serial Bus (USB) key dongle.