Method and system for troubleshooting in in-house networks

1. A system for solving a technical problem in a network architecture with at least one service operator network and a plurality of in-house networks supported by said at least one service operator network, the system comprising:

at least one service operator server associated with said at least one service operator network, and a computing means, each service operator server of said at least one service operator server being configured to obtain in-house network parameters from said plurality of in-house networks and to send said in-house network parameters to said computing means;

said computing means being configured to

receive said in-house network parameters;

determine, based on the received in-house network parameters, that at least two separate in-house networks within a common physical structure and supported by separate service operator servers are using a common channel, the at least two separate in-house networks including separate, respective gateways;

develop, based on the determining, a coordination strategy for the plurality of in-house networks, the coordination strategy involving reconfiguration of the at least two separate in-house networks of said plurality of in-house networks, said reconfiguration including changing a channel of at least one in-house network of the at least two separate in-house networks, such that the at least two separate in-house networks use different channels, respectively; and

inform said separate service operator servers of said coordination strategy;

each separate service operator server being further configured to reconfigure a separate in-house network of the at least two separate in-house networks according to said coordination strategy to solve the technical problem, said reconfiguration including at least one service operator server changing the channel of at least one in-house network of the at least two separate in-house networks according to the coordination strategy.

2. The system of claim 1 , wherein the in-house network parameters include at least one of,

signal power in the in-house network,

used channels in the in-house network,

available channels in the in-house network,

a network security identifier (network SID) of the in-house network,

an ID of a device in the in-house network,

a gain of a channel in the in-house network,

a MAC address used in the in-house network,

a user ID used in the in-house network, and

an IP address used in the in-house network.

3. The system of claim 1 , wherein each service operator server of said at least one service operator server further includes processing means to perform processing on the obtained in-house network parameters and to send the in-house network parameters to the computing means.

4. The system of claim 3 , wherein the processing means are configured to determine whether the technical problem can be solved by the service operator server, and based on a determination that the technical problem cannot be solved by the service operator server, to send the in-house network parameters to the computing means.

5. The system of claim 1 , wherein said at least one service operator server includes at least a first service operator server and a second service operator server.

6. The system of claim 1 , wherein said computing means include an operation support systems (OSS) application programming interface (API).

7. The system of claim 1 , wherein said computing means is further configured to request a service operator server of at least one service provider to send in-house network parameters related to at least one in-house network of said plurality of in-house networks.

8. A method for solving a technical problem in a network architecture with at least one service operator network and a plurality of separate in-house networks supported by said at least one service operator network, the method comprising:

obtaining in-house network parameters from said plurality of separate in-house networks, the plurality of separate in-house networks located within a common structure and supported by separate, respective service operator servers of a plurality of service operator servers, the plurality of separate in-house networks including separate, respective gateways;

sending said in-house network parameters to a computing means;

receiving, from said computing means, a coordination strategy for the plurality of separate in-house networks, the coordination strategy involving reconfiguration of at least two separate in-house networks of said plurality of separate in-house networks based on the sent in-house network parameters, said reconfiguration including changing a channel of at least one in-house network of the at least two separate in-house networks, such that the at least two separate in-house networks are reconfigured from using a common channel to using different channels, respectively; and

reconfiguring at least one in-house network of the at least two separate in-house networks to solve the technical problem, said reconfiguring including changing a channel of the at least one in-house network according to the coordination strategy, such that the at least two separate in-house networks are reconfigured from using a common channel to using different channels.

9. The method of claim 8 , wherein the in-house network parameters include at least one of,

signal power in an in-house network of the plurality of separate in-house networks,

used channels in the in-house network,

available channels in the in-house network,

a network security identifier (network SID) of the in-house network,

an ID of a device in the in-house network,

a gain of a channel in the in-house network,

a MAC address used in the in-house network,

a user ID used in the in-house network, and

an IP address used in the in-house network.

10. The method of claim 8 , further comprising:

processing the obtained in-house network parameters, such that the in-house network parameters are sent in a processed form to the computing means.

11. The method of claim 10 , wherein the processing includes,

determining whether the technical problem can be solved within the service operator network, and

based on a determination that the technical problem cannot be solved within the service operator network, proceeding with the sending of the in-house network parameters to the computing means.

12. The method of claim 8 , wherein

said at least one service operator network includes at least a first service operator network and a second service operator network associated with a plurality of first and second in-house networks respectively,

the obtaining in-house network parameters and the sending thereof to the computing means is done by first and second service operator servers associated with the first and the second service operator network;

at least one of the first and the second service operator server is informed by said computing means of a coordination strategy involving at least one of a number of said plurality of first in-house networks and a number of said plurality of second in-house networks; and

the reconfiguring includes at least one of (i) the first service operator server reconfiguring a number of said plurality of first in-house networks and (ii) the second service operator server reconfiguring a number of said plurality of second in-house networks.

13. A method for solving a technical problem in a network architecture with at least one service operator network and a plurality of separate in-house networks supported by said at least one service operator network, the method comprising:

receiving, from said at least one service operator network, in-house network parameters obtained from said plurality of separate in-house networks, said plurality of separate in-house networks included in a common structure and supported by a separate, respective service operator servers of a plurality of service operator servers, the plurality of separate in-house networks including separate, respective gateways;

determining, based on the received in-house network parameters, that at least two separate in-house networks of the plurality of separate in-house networks are using a common channel;

developing, based on the determining, a coordination strategy for the plurality of separate in-house networks, the coordination strategy involving reconfiguration of the at least two separate in-house networks of said plurality of separate in-house networks, said reconfiguration including changing a channel of at least one in-house network of the at least two separate in-house networks, such that the at least two separate in-house networks use different channels, respectively; and

informing said separate, respective service operator servers of the plurality of service operator servers of said coordination strategy, such that the technical problem is solved, said solving including reconfiguring at least one in-house network of the at least two separate in-house networks according to said coordination strategy to solve the technical problem, said reconfiguring including changing a channel of the at least one in-house network of the at least two separate in-house networks according to the coordination strategy.

14. The method of claim 13 , further comprising:

requesting a service operator network of at least one service provider to send in-house network parameters related to one or more in-house networks of the plurality of separate in-house networks.

15. A non-transitory computer readable storage medium storing a program of instructions, the program of instructions being executable by a computing means to cause the computing means to perform the method of claim 13 .