Dynamic time based products
View Patent ↗The system and method alters the data delivery service plan of a subscriber in response to a network degradation event that negatively affects the subscriber's plan during transportation (e.g. in flight). In response to the subscriber's request, the system and method grants the subscriber access to the in-flight network and/or data during the flight. Additionally, the system and method monitors and detects network degradation events during the flight. If an event occurs that negatively affects the subscribers plan during the flight, the system and method determines a time extension for the subscriber to access the network and/or data based on the duration of the network degradation event. The system and method also modifies the subscriber's plan based on the determined time extension and notifies the subscriber about the network degradation event and plan modification. The plan modification may credit the subscriber additional time, data, and/or services.
1. A computer system for providing a dynamic, time-based data delivery service to airline passenger subscribers while in flight, comprising:
a ground based communication system including:
a ground based communication system processor; and
a ground based communication system program memory stored with executable instructions that when executed by the ground based communication system processor cause the computer system to:
receive a request from a potential subscriber to receive an in-flight data delivery service plan to access data via an in-flight network for a predetermined initial time;
verify the request from the potential subscriber;
grant the subscriber the in-flight data delivery service plan to access data via the in-flight network for the predetermined initial time;
detect a network degradation event that lasts for a delay time, wherein the network degradation event occurs during a flight when the in-flight network has a decreased network connectivity and/or response speed that exceeds a degradation threshold;
categorize the network degradation event as a time delay event;
determine, in response to the time delay event, a modification for the in-flight data delivery service plan for the subscriber to access data via the in-flight network;
notify the subscriber about the network degradation event;
modify the in-flight data delivery service plan for the subscriber to include the modification; and
notify the subscriber of the modification to the in-flight data delivery service plan.
2. The system of claim 1 further comprising:
a vehicle communication system, wherein the vehicle communication system communicates with the ground based communication system, the vehicle communication system including:
a vehicle communication system processor; and
a vehicle communication system program memory storing executable instructions that when executed by the vehicle communication system processor further cause the computer system to:
receive a network access request from the subscriber to access data via the in-flight network during the flight;
verify the subscriber is authorized to access data via the in-flight network during the flight;
grant the network access request of the authorized subscriber to access data via the in-flight network during the flight;
receive a data request from the authorized subscriber during the time delay event;
determine the data request cannot be accommodated during the time delay event; and
respond to the data request by providing the subscriber a network degradation event notification during the time delay event.
3. The system of claim 2 , wherein the instructions stored on the vehicle communication system program memory cause the vehicle communication system processor to send feedback to the ground based communication system describing the network degradation event, and wherein the instructions stored on the ground based communication system program memory further cause the ground based communication system processor to receive the feedback.
4. The system of claim 3 , wherein the ground based communication system communicates to the vehicle communication system via an air-to-ground (ATG) communication link, wherein the ATG link is an ATG frequency band allocated for delivering data to and from the vehicle communication system while in flight.
5. The system of claim 2 , wherein the instructions stored on the ground based communication system program memory further cause the ground based communication system processor to monitor the in-flight network of the flight to detect decreased network connectivity and/or response speed.
6. The system of claim 1 , wherein the predetermined initial time is either one hour, one day, one week, or one month.
7. The system of claim 6 , wherein the modification is either a monetary credit for a future data delivery service plan purchase by the subscriber or an extension of the predetermined initial time.
8. A method for providing a dynamic, time-based data delivery service to airplane passenger subscribers while in flight comprising:
receiving, by one or more computing devices, a request from a potential subscriber to receive an in-flight data delivery service plan to access data via an in-flight network for a predetermined initial time;
verifying, by the one or more computing devices, the request from the potential subscriber;
granting, by the one or more computing devices, the subscriber the in-flight data delivery service plan to access data via the in-flight network for the predetermined initial time;
detecting, by the one or more computing devices, a network degradation event that lasts for a delay time, wherein the network degradation event occurs during a flight when the in-flight network has a decreased network connectivity and/or response speed that exceeds a degradation threshold;
categorizing, by the one or more computing devices, the network degradation event as a time delay event;
determining, by the one or more computing devices, in response to the time delay event, a time extension for the in-flight data delivery service plan for the subscriber to access data via the in-flight network, wherein the time extension is determined based on at least the delay time or the predetermined initial time;
notifying the subscriber about the network degradation event;
modifying, by the one or more computing devices, the in-flight data delivery service plan for the subscriber based on the time extension; and
notifying, by the one or more computing devices, the subscriber of the modification to the in-flight data delivery service plan.
9. The method of claim 8 , wherein categorizing the network degradation event as a time delay event further comprises:
determining the delay time exceeds a time delay event threshold; and
determining the subscriber tried to access the in-flight network during the time delay event and experienced decreased network connectivity and/or response speed during the time delay event.
10. The method of claim 8 , wherein the predetermined initial time is either one hour, 24 continuous hours, one day, one week, or one month.
11. The method of claim 8 , wherein the in-flight data delivery service plan for the subscriber is modified by providing the subscriber access to the in-flight network for the time extension in addition to the pre-determined initial time during the same flight.
12. The method of claim 8 , wherein the time delay event occurs during a first flight, wherein the in-flight data delivery service plan for the subscriber is modified by providing the subscriber a time credit to their plan, wherein the time credit equals the time extension, wherein the time credit provides the subscriber access to an in-flight network for a second flight, wherein the time credit has an expiration date.
13. The method of claim 8 , wherein the subscriber is notified of the modification to the subscriber's in-flight data delivery service plan by any one of the following: email, text message, account notification digital message, letter, voicemail, or phone call.
14. The method of claim 8 , wherein at least a portion of the network degradation event occurs during the flight after takeoff and before landing, wherein the flight can be determined to be after takeoff and before landing when the flight continuously exceeds a predetermined height above ground level.
15. The method of claim 8 , wherein the in-flight data delivery service plan restricts in-flight network access by the subscriber to one airline during the pre-determined initial time.
16. The method of claim 8 , wherein notifying the subscriber of the time delay event further comprises:
receiving, by the computer devices, a data request from the subscriber during the time delay event;
determining, by the computer devices, the data request cannot be accommodated during the time delay event; and
responding to the data request by providing the subscriber a network degradation event notification during the time delay event.
17. The method of claim 16 , wherein the network degradation event notification is a webpage indicating access to the in-flight network is temporarily unavailable.