Multi-stage push notifications for software logistic tools

1. A computer implemented method to report real-time incidents associated with a plurality of software logistic tools, the method comprising:

upon occurrence of an incident associated with a software logistic tool from the plurality of software logistic tools, receiving at a host agent a notification for the incident, wherein the host agent is associated with a corresponding host where the software logistic tool is running;

pushing the notification for the incident to a customer operation cockpit operating at a customer system landscape, wherein the notification for the incident is pushed by the host agent via a first push channel for communication from the software logistic tool to the customer operation cockpit;

receiving the notification for the incident at the customer operation cockpit for analysis;

upon receiving the notification for the incident at the customer operation cockpit, pushing the notification to a vendor support console, wherein the notification for the incident is pushed by the customer operation cockpit via a second push channel for communication from the customer operation cockpit to the vendor support console; and

upon receiving the notification for the incident at the customer operation cockpit, pushing the notification to a mobile push notification server operating at a mobile infrastructure of the customer system landscape, wherein the notification for the incident pushed via a fourth push channel for communication from the customer operation cockpit to the mobile notification server.

2. The computer implemented method of claim 1 , further comprising:

receiving the notification at the mobile push notification server; and

upon receiving the notification at the mobile push notification server, pushing the notification to a mobile application for monitoring activity of the plurality of software logistic tools, wherein the notification for the incident pushed via a fifth push channel for communication from the mobile push notification server to the mobile application.

3. The computer implemented method of claim 1 , further comprising:

receiving the notification for the incident at the vendor support console; and

upon receiving the notification for the incident at the vendor support console, sending a hint via a third push channel for communication from the vendor support console to the customer operation cockpit.

4. The computer implemented method of claim 3 , further comprising:

receiving the hint at the customer operation cockpit;

upon receiving the hint at the customer operation cockpit, sending the hint to a mobile push notification server operating at a mobile infrastructure of the customer system landscape, wherein the hint sent via a push channel for communication from the customer operation cockpit to the mobile notification server; and

upon receiving the hint at the mobile push notification server, sending the hint to a mobile application for monitoring activity of the plurality of software logistic tools via push channel for communication from the mobile push notifications server to the mobile application.

5. The computer implemented method of claim 1 , further comprising:

upon occurrence of an incident associated with a software logistic tool from the plurality of software logistic tools, pushing the notification for the incident to the host agent by the software logistic tool via push channel for communication from the software logistic tool to the host agent.

6. A computer system to report real-time incidents associated with a plurality of software logistic tools, the system comprising:

a memory to store computer executable instructions;

at least one computer processor coupled to the memory to execute the instructions, to perform operations comprising:

upon occurrence of an incident is associated with a software logistic tool from the plurality of software logistic tools, receiving at a host agent a notification for the incident, wherein the host agent associated with a corresponding host where the software logistic tool is running;

pushing the notification for the incident to a customer operation cockpit operating at a customer system landscape, wherein the notification for the incident is pushed by the host agent via a first push channel for communication from the software logistic tool to the customer operation cockpit;

receiving the notification for the incident at the customer operation cockpit for analysis;

upon receiving the notification for the incident at the customer operation cockpit, pushing the notification to a vendor support console, wherein the notification for the incident is pushed by the customer operation cockpit via a second push channel for communication from the customer operation cockpit to the vendor support console; and

upon receiving the notification for the incident at the customer operation cockpit, pushing the notification to a mobile push notification server operating at a mobile infrastructure of the customer system landscape, wherein the notification for the incident pushed via a fourth push channel for communication from the customer operation cockpit to the mobile notification server.

7. The computer system of claim 6 , wherein the operations further comprises:

receiving the notification at the mobile push notification server; and

upon receiving the notification at the mobile push notification server, pushing the notification to a mobile application for monitoring activity of the plurality of software logistic tools, wherein the notification for the incident pushed via a fifth push channel for communication from the mobile push notification server to the mobile application.

8. The computer system of claim 6 , wherein the operations further comprises:

receiving the notification for the incident at the vendor support console; and

upon receiving the notification for the incident at the vendor support console, sending a hint via a third push channel for communication from the vendor support console to the customer operation cockpit.

9. The computer system of claim 8 , wherein the operations further comprises:

receiving the hint at the customer operation cockpit;

upon receiving the hint at the customer operation cockpit, sending the hint to a mobile push notification server operating at a mobile infrastructure of the customer system landscape, wherein the hint sent via a push channel for communication from the customer operation cockpit to the mobile notification server; and

upon receiving the hint at the mobile push notification server, sending the hint to a mobile application for monitoring activity of the plurality of software logistic tools via push channel for communication from the mobile push notifications server to the mobile application.

10. The computer system of claim 6 , wherein the operations further comprises:

upon occurrence of an incident associated with a software logistic tool from the plurality of software logistic tools, pushing the notification for the incident to the host agent by the software logistic tool via push channel for communication from the software logistic tool to the host agent.

11. A non-transitory computer readable medium storing instructions thereon, which when executed by a processor cause a computer system to:

upon occurrence of an incident associated with a software logistic tool from the plurality of software logistic tools, receive at a host agent a notification for the incident, wherein the host agent is associated with a corresponding host where the software logistic tool is running;

push the notification for the incident to a customer operation cockpit operating at a customer system landscape, wherein the notification for the incident is pushed by the host agent via a first push channel for communication from the software logistic tool to the customer operation cockpit;

receive the notification for the incident at the customer operation cockpit for analysis;

upon receiving the notification for the incident at the customer operation cockpit, pushing the notification to a vendor support console, wherein the notification for the incident is pushed by the customer operation cockpit via a second push channel for communication from the customer operation cockpit to the vendor support console; and

upon receiving the notification for the incident at the customer operation cockpit, push the notification to a mobile push notification server operating at a mobile infrastructure of the customer system landscape, wherein the notification for the incident pushed via a fourth push channel for communication from the customer operation cockpit to the mobile notification server.

12. The non-transitory computer readable medium of claim 11 , wherein the instructions when executed by the processor cause the computer system further to:

receiving the notification at the mobile push notification server; and

upon receiving the notification at the mobile push notification server, push the notification to a mobile application for monitoring activity of the plurality of software logistic tools, wherein the notification for the incident pushed via a fifth push channel for communication from the mobile push notification server to the mobile application.

13. The non-transitory computer readable medium of claim 11 , wherein the instructions when executed by the processor cause the computer system further to:

receiving the notification for the incident at the vendor support console; and

upon receiving the notification for the incident at the vendor support console, send a hint via a third push channel for communication from the vendor support console to the customer operation cockpit.

14. The non-transitory computer readable medium of claim 11 , wherein the instructions when executed by the processor cause the computer system further to:

receive the hint at the customer operation cockpit;

upon receiving the hint at the customer operation cockpit, send the hint to a mobile push notification server operating at a mobile infrastructure of the customer system landscape, wherein the hint sent via a push channel for communication from the customer operation cockpit to the mobile notification server; and

upon receiving the hint at the mobile push notification server, send the hint to a mobile application for monitoring activity of the plurality of software logistic tools via push channel for communication from the mobile push notifications server to the mobile application.