Troubleshooting system using device snapshots

1. An information handling system (IHS) troubleshooting system, comprising

a customer IHS that is configured to be coupled to a network, wherein the customer IHS includes:

a physical customer managed system;

a customer management system that is coupled to the physical customer managed system and that is configured to detect a customer managed system failure in the physical customer managed system and, in response, immediately trigger a device snapshot of the physical customer managed system that includes the exact configuration of the physical customer managed system at the moment the customer managed system failure occurred, wherein the physical customer managed system is configured, in response to the customer management system triggering the device snapshot, to create the device snapshot that includes information that is configured to be provided in a virtual IHS in order to re-create the physical customer managed system and the customer managed system failure at the moment the customer managed system failure occurred; and

a snapshot communication engine that is configured to send the device snapshot over the network.

2. The system of claim 1 , wherein the physical customer managed system is configured to create the device snapshot within 5 seconds of the customer management system detecting the customer managed system failure.

3. The system of claim 1 , wherein the customer managed system failure is associated with one or more components in the physical customer managed system, and wherein the device snapshot created by the physical customer managed system provides a state of the one or more components when the device snapshot was created.

4. The system of claim 1 , wherein the customer managed system failure includes an unexpected condition.

5. The system of claim 1 , wherein the customer management system is configured to:

capture logs of the physical customer managed system before and after the detection of the customer managed system failure; and

send the logs of the physical customer managed system over the network.

6. The system of claim 1 , wherein the customer management system is configured to:

detect, using a first management pack, the customer managed system failure and, in response, provide an indication of the customer managed system failure; and

detect, using a second management pack, the indication of the customer managed system failure and, in response, trigger the device snapshot.

7. The system of claim 6 , wherein the physical customer managed system is configured to detect the triggering of the device snapshot and, in response, create the device snapshot, and wherein the customer management system is configured to detect that the device snapshot was created and, in response, send the device snapshot over the network.

8. The system of claim 1 , further comprising:

a support IHS that is configured to be coupled to the customer IHS through the network, wherein the support IHS is configured to:

receive the device snapshot over the network from the customer management system;

load the device snapshot into a virtual IHS; and

manage the virtual IHS such that the customer managed system failure that was detected by the customer management system is replicated for troubleshooting.

9. An information handling system (IHS), comprising

a first processing system;

a first memory system that is coupled to the first processing system and that includes instruction that, when executed by the first processing system, cause the first processing system to:

detect a managed system failure in a physical managed system and, in response, immediately trigger a device snapshot of the physical managed system that includes the exact configuration of the physical managed system at the moment the managed system failure occurred;

create, in response to the triggering of the device snapshot, the device snapshot that includes information that is configured to be provided in a virtual system in order to re-create the physical managed system and the managed system failure at the moment the managed system failure occurred; and

send the device snapshot over a network.

10. The IHS of claim 9 , wherein the device snapshot is created within 5 seconds of the detecting of the managed system failure.

11. The IHS of claim 9 , wherein the managed system failure is associated with one or more components in the physical managed system, and wherein the device snapshot provides a state of the one or more components when the device snapshot was created.

12. The IHS of claim 9 wherein the managed system failure includes an unexpected condition.

13. The IHS of claim 9 , wherein the first memory system includes instruction that, when executed by the first processing system, cause the first processing system to:

capture logs of the physical managed system before and after the detection of the managed system failure; and

send the logs of the physical managed system over the network.

14. The IHS of claim 9 , wherein the first memory system includes a first management pack that, when executed by the first processing system, cause the first processing system to:

detect the managed system failure and, in response, provide an indication of the managed system failure;

wherein the first memory system includes a second management pack that, when executed by the first processing system, cause the first processing system to:

detect the indication of the managed system failure and, in response, trigger the device snapshot; and

wherein the first memory system includes a third management pack that, when executed by the first processing system, cause the first processing system to:

detect that the device snapshot was created and, in response, send the device snapshot over the network.

15. The IHS of claim 9 , further comprising:

a second processing system;

a second memory system that is coupled to the second processing system and that includes instruction that, when executed by the second processing system cause the second processing system to:

receive the device snapshot over the network;

load the device snapshot into a virtual system; and

manage the virtual system such that the managed system failure that was detected is replicated for troubleshooting.

16. A method for troubleshooting an information handling system (IHS), comprising:

detecting, by a management system, a managed system failure of a physical managed system and, in response, immediately trigger a device snapshot of the physical managed system that includes the exact configuration of the physical managed system at the moment the managed system failure occurred;

creating, in response to the management system triggering the device snapshot, the device snapshot that includes information that is configured to be provided in a virtual system in order to re-create the physical managed system and the managed system failure at the moment the managed system failure occurred; and

sending the device snapshot over a network.

17. The method of claim 16 , wherein the device snapshot is created within 5 seconds of the detecting of the managed system failure.

18. The method of claim 16 , wherein the managed system failure is associated with one or more components in the physical managed system, and wherein the device snapshot provides a state of the one or more components when the device snapshot was created.

19. The method of claim 16 , further comprising:

capturing logs of the physical managed system before and after the detection of the managed system failure; and

sending the logs of the physical managed system over the network.

20. The method of claim 16 , further comprising:

receiving the device snapshot over the network;

loading the device snapshot into a virtual system; and

managing the virtual system such that the managed system failure that was detected is replicated for troubleshooting.