Method and apparatus for content presentation in association with a telephone call
A method and apparatus are provided for presenting multimedia content to a caller and/or a called party in association with a telephone call. Content may be presented pre-ring (before the called party's telephone rings), in-call, and/or post-call. Content presented to a party may be related to another party participating in the call or may be related to a third party (e.g., an advertiser that paid for the ability to have its content presented). Presented content may be actuable, to allow a caller to change the destination of a call, take advantage of an offer presented to him or her, redeem a coupon, schedule or queue a subsequent call, etc. To find a desired destination party, a caller may initiate a manual or automatic search of his or her local contacts (on his telephone) and/or a central or global directory or contact list.
1. A method of controlling presentation of content on a communication device, the method comprising:
receiving electronic notification of initiation of a call from a first communication device having a first telephone number to a second communication device having a second telephone number, wherein one of the first telephone number and the second telephone number is associated with a commercial organization and the other is associated with a private individual;
transmitting a first signal to the first communication device to delay dialing the call, without soliciting action by an operator of the first communication device; and
transmitting to the device having the telephone number associated with the private individual one or more of:
pre-ring content delivered before the call rings at the second communication device;
in-call content delivered during the call; and
post-call content delivered after the call.
2. The method of claim 1 , further comprising:
during the delay, soliciting one or more of the pre-ring content, in-call content, and post-call content from the commercial organization.
3. The method of claim 1 , further comprising:
receiving, from the device having the telephone number associated with the private individual, a second signal indicating activation of a control embedded in the pre-ring content, the in-call content, or the post-call content.
4. The method of claim 1 , wherein at least one of the pre-ring content, the in-call content, and the post-call content is provided by the commercial organization.
5. The method of claim 1 , wherein at least one of the pre-ring content, in-call content, and post-call content corresponds to a transaction conducted between the private individual and the commercial organization.
6. The method of claim 1 , wherein at least one of the pre-ring content, in-call content, and post-call content is selected by a human agent representing the commercial organization.
7. The method of claim 1 , wherein at least one of the pre-ring content, in-call content, and post-call content includes an offer from the commercial organization to the private individual.
8. The method of claim 1 , wherein at least one of the pre-ring content, in-call content, and post-call content is provided by a competitor of the commercial organization.
9. The method of claim 1 , wherein at least one of the pre-ring content, in-call content, and post-call content is provided by an affiliate of the commercial organization.
10. The method of claim 1 , further comprising:
selecting one or more of the pre-ring content, in-call content, and post-call content based on identities of the private individual and the commercial organization.
11. The method of claim 1 , further comprising:
selecting one or more of the pre-ring content, in-call content, and post-call content based on one or both of the first telephone number and the second telephone number.
12. The method of claim 1 , wherein:
the device having the telephone number associated with the private individual is the first device; and
pre-ring content transmitted to the first device enables the operator to select a destination of the call within the commercial organization.
13. The method of claim 12 , wherein the selected destination is one of:
an individual within the commercial organization;
an office within the commercial organization;
a department within the commercial organization; and
a store associated with the commercial organization.
14. The method of claim 1 , wherein the pre-ring content:
identifies a purpose of the call; and
includes a control actuable by the private individual to postpone or reject the call.
15. The method of claim 1 , wherein:
the device having the telephone number associated with the private individual is the first device; and
in-call content transmitted to the first device comprises graphical customer assistance.
16. The method of claim 1 , wherein:
the device having the telephone number associated with the private individual is the first device; and
in-call content transmitted to the first device comprises payment options for paying for a transaction conducted with the commercial organization.
17. The method of claim 1 , wherein:
the device having the telephone number associated with the private individual is the first device; and
post-call content transmitted to the first device comprises acknowledgement of a transaction between the private individual and the commercial organization.
18. The method of claim 1 , further comprising:
refreshing, on the device having the telephone number associated with the private individual, one or more of the pre-ring content, in-call content, and post-call content.
19. A non-transitory computer-readable medium storing instructions that, when executed by a processor, cause the processor to perform a method of controlling presentation of content on a communication device, the method comprising:
receiving electronic notification of initiation of a call from a first communication device having a first telephone number to a second communication device having a second telephone number, wherein one of the first telephone number and the second telephone number is associated with a commercial organization and the other is associated with a private individual;
transmitting a first signal to the first communication device to delay dialing the call, without soliciting action by an operator of the first communication device; and
transmitting to the device having the telephone number associated with the private individual one or more of:
pre-ring content delivered before the call rings at the second communication device;
in-call content delivered during the call; and
post-call content delivered after the call.
20. Apparatus for controlling presentation of content on a communication device external to the apparatus, the apparatus comprising:
one or more processors; and
memory storing instructions that, when executed by the one or more processors, cause the apparatus to:
receive electronic notification of initiation of a call from a first communication device having a first telephone number to a second communication device having a second telephone number, wherein one of the first telephone number and the second telephone number is associated with a commercial organization and the other is associated with a private individual;
transmit a first signal to the first communication device to delay dialing the call, without soliciting action by an operator of the first communication device; and
transmit to the device having the telephone number associated with the private individual one or more of:
pre-ring content delivered before the call rings at the second communication device;
in-call content delivered during the call; and
post-call content delivered after the call.
21. The apparatus of claim 20 , wherein the memory further stores instructions that, when executed by the one or more processors, cause the apparatus to:
during the delay, solicit one or more of the pre-ring content, in-call content, and post-call content from the commercial organization.
22. The apparatus of claim 20 , wherein the memory further stores instructions that, when executed by the one or more processors, cause the apparatus to:
receive, from the device having the telephone number associated with the private individual, a second signal indicating activation of a control embedded in the pre-ring content, the in-call content, or the post-call content.
23. The apparatus of claim 20 , wherein at least one of the pre-ring content, the in-call content, and the post-call content is provided by the commercial organization.
24. The apparatus of claim 20 , wherein at least one of the pre-ring content, in-call content, and post-call content corresponds to a transaction conducted between the private individual and the commercial organization.
25. The apparatus of claim 20 , wherein at least one of the pre-ring content, in-call content, and post-call content is selected by a human agent representing the commercial organization.
26. The apparatus of claim 20 , wherein at least one of the pre-ring content, in-call content, and post-call content includes an offer from the commercial organization to the private individual.
27. The apparatus of claim 20 , wherein at least one of the pre-ring content, in-call content, and post-call content is provided by a competitor of the commercial organization.
28. The apparatus of claim 20 , wherein at least one of the pre-ring content, in-call content, and post-call content is provided by an affiliate of the commercial organization.
29. The apparatus of claim 20 , wherein the memory further stores instructions that, when executed by the one or more processors, cause the apparatus to:
select one or more of the pre-ring content, in-call content, and post-call content based on identities of the private individual and the commercial organization.
30. The apparatus of claim 20 , wherein the memory further stores instructions that, when executed by the one or more processors, cause the apparatus to:
select one or more of the pre-ring content, in-call content, and post-call content based on one or both of the first telephone number and the second telephone number.
31. The apparatus of claim 20 , wherein:
the device having the telephone number associated with the private individual is the first device; and
pre-ring content transmitted to the first device enables the operator to select a destination of the call within the commercial organization.
32. The apparatus of claim 31 , wherein the selected destination is one of:
an individual within the commercial organization;
an office within the commercial organization;
a department within the commercial organization; and
a store associated with the commercial organization.
33. The apparatus of claim 20 , wherein the pre-ring content:
identifies a purpose of the call; and
includes a control actuable by the private individual to postpone or reject the call.
34. The apparatus of claim 20 , wherein:
the device having the telephone number associated with the private individual is the first device; and
in-call content transmitted to the first device comprises graphical customer assistance.
35. The apparatus of claim 20 , wherein:
the device having the telephone number associated with the private individual is the first device; and
in-call content transmitted to the first device comprises payment options for paying for a transaction conducted with the commercial organization.
36. The apparatus of claim 20 , wherein:
the device having the telephone number associated with the private individual is the first device; and
post-call content transmitted to the first device comprises acknowledgement of a transaction between the private individual and the commercial organization.
37. The apparatus of claim 20 , wherein the memory further stores instructions that, when executed by the one or more processors, cause the apparatus to:
refresh, on the device having the telephone number associated with the private individual, one or more of the pre-ring content, in-call content, and post-call content.