Systems and methods for generating customer solutions
Implementations described and claimed herein provide systems and methods for generating customer solutions using real-time information for new customer sales and/or current customer support. In one implementation, technical infrastructure information for an installed network design providing one or more telecommunication products at one or more customer sites is retrieved. Customer service analytics are generated based on the technical infrastructure information and output for display on a graphical user interface.
1. A method for improving a network, the method comprising:
retrieving technical infrastructure information for an installed network design, for a plurality of physical network hardware components, providing one or more telecommunication products at one or more customer sites;
generating customer service analytics based on the technical infrastructure information using at least one computing device, wherein generating customer service analytics comprises:
analyzing performance of the installed network design; and
determining a first improvement suggestion for the installed network design based on the performance of the installed network design;
outputting, for display, a graphical user interface having a plurality of selectable tabs, including a performance tab and a suggestions tab;
receiving a selection of the performance tab;
in response to receiving the selection of the performance tab, outputting, for display in the graphical user interface, data for the performance of the installed network design;
receiving a selection of the suggestions tab;
in response to receiving the selection of the suggestions tab, outputting, for display in the graphical user interface, a user interface element for the first improvement suggestion;
receiving a selection of the user interface element through the graphical user interface; and
upon receiving the selection of the user interface element, changing, by a software defined networks (SDN) tool, the installed network design to implement the first improvement suggestion in an improved network design.
2. The method of claim 1 , wherein the customer service analytics include a customer footprint representing network usage and capacity.
3. The method of claim 1 , wherein the installed network design provides one or more telecommunication products at a plurality of customer sites and the customer service analytics include attributions for a circuit from site to site.
4. The method of claim 1 , wherein the customer service analytics include an actual performance of the one or more telecommunication products.
5. The method of claim 4 , wherein the installed network design provides one or more telecommunication products at a plurality of customer sites and the actual performance incudes a measured site to site latency.
6. The method of claim 4 , wherein the actual performance incudes a measured throughput.
7. The method of claim 1 , wherein the customer service analytics include a security report detailing security incidents for the one or more customer sites.
8. The method of claim 1 , wherein the improvement suggestion is a capacity increase, a diversity increase, or a security improvement.
9. The method of claim 1 , wherein changing the installed network design includes changing a class of service.
10. The method of claim 1 , wherein changing the installed network design includes changing a bandwidth capacity.
11. The method of claim 1 , wherein changing the installed network design includes changing logical descriptions rather than building physical hardware, thereby immediately implementing the first improvement suggestion.
12. The method of claim 1 , further comprising:
based on the performance of the improved network design, determining a second improvement suggestion for the installed network design; and
outputting the second improvement suggestion for display.
13. One or more non-transitory tangible computer-readable storage media storing computer-executable instructions for performing a computer process on a computing system, the computer process comprising:
retrieving technical infrastructure information for an installed network design providing one or more telecommunication products at one or more customer sites;
generating customer service analytics based on the technical infrastructure information using at least one computing device, wherein generating customer service analytics comprises:
analyzing performance of the installed network design;
determining a first improvement suggestion for the installed network design based on the performance of the installed network design, wherein the first improvement suggestion is a capacity increase, a diversity increase, or a security improvement;
outputting, for display, a graphical user interface having a plurality of selectable tabs, including a performance tab and a suggestions tab;
receiving a selection of the performance tab;
in response to receiving the selection of the performance tab, outputting, for display in the graphical user interface, data for the performance of the installed network design;
receiving a selection of the suggestions tab;
in response to receiving the selection of the suggestions tab, outputting, for display in the graphical user interface, a selectable user interface element for the first improvement suggestion;
receiving selection of the selectable user interface element through the graphical user interface; and
upon receiving the selection of the user interface element, changing, by a software defined networks (SDN) tool, the installed network design to implement the first improvement suggestion in an improved network design.
14. The one or more non-transitory tangible computer-readable storage media of claim 13 , wherein the installed network design provides one or more telecommunication products at a plurality of customer sites and the customer service analytics include attributions for a circuit from site to site.
15. The one or more non-transitory tangible computer-readable storage media of claim 13 , wherein the customer service analytics include an actual performance of the one or more telecommunication products.
16. The one or more non-transitory tangible computer-readable storage media of claim 15 , wherein the installed network design provides one or more telecommunication products at a plurality of customer sites and the actual performance incudes a measured site to site latency.
17. The one or more non-transitory tangible computer-readable storage media of claim 15 , wherein the actual performance incudes a measured throughput.
18. The one or more non-transitory tangible computer-readable storage media of claim 13 , wherein the customer service analytics include a security report detailing security incidents for the one or more customer sites.
19. A system for improving a network, the system comprising:
one or more databases storing technical infrastructure information for an installed network design providing one or more telecommunication products at customer sites; and
at least one server in communication with the one or more databases, the at least one server configured to:
based on technical infrastructure information, analyze performance of the installed network design;
based on the performance of the installed network design, determine a first improvement suggestion for a first customer site at a first location and a second improvement suggestion for a second customer site at a second location;
output, for display on a graphical user interface, the first improvement suggestion and the second improvement suggestion;
generate, for display on the graphical user interface, a selectable user interface element to adopt at least one of the first improvement suggestion or the second improvement suggestion;
receive a selection of a user interface element through the graphical user interface; and
upon receiving the selection of the user interface element, change the installed network design to implement the first improvement suggestion.
20. The system of claim 19 , wherein the customer service analytics include attributions for a circuit from the first customer site to the second customer site.
21. The system of claim 19 , wherein the performance incudes a measured site to site latency, wherein the site to site latency is a latency between the first customer site and the second customer site.
22. The system of claim 19 , wherein the performance incudes a measured throughput.
23. The system of claim 19 , wherein the first improvement suggestion is a capacity increase, a diversity increase, or a security improvement.
24. The system of claim 19 , wherein the at least one server is further configured to:
output, for display, a graphical user interface having a plurality of selectable tabs, including a footprint tab, a performance tab, and a suggestions tab;
receive a selection of the footprint tab;
in response to receiving a selection of the footprint tab, displaying a map with display of the first customer site at the first location and the second customer site at the second location;
receive a selection of the performance tab; and
in response to receiving the selection of the performance tab, output, for display in the graphical user interface, data for the performance of the installed network design, including latency from the first customer site to the second customer site.