User management of a response to a system alarm event
A system and method for managing a response to an alarm event for an alarm system monitoring a premises are provided. The premises is associated with at least one user device. The system includes a monitoring device including a processor programmed to: determine whether an alarm event has triggered at the premises, determine whether a user response message associated with the at least one user device has been received, and in response to receiving the user response message, cause an indicator at a remote monitoring center to indicate whether the user wants at least one response action.
1. A system for managing response to an alarm event for an alarm system monitoring a premises, the premises being associated with at least one user device, the system comprising:
a monitoring device including a processor programmed to:
determine whether an alarm event has triggered at the premises;
determine whether a user response message associated with the at least one user device has been received; and
in response to receiving the user response message:
cause an indicator at a remote monitoring center to indicate whether the user wants at least one response action; and
cause transmission of an update message to at least one other user device associated with the premises, the update message indicating whether or not at least one of a plurality of users associated with the premises wants the response action, the update message including the identity of the user that wants the response action.
2. The system of claim 1 , wherein the at least one response action includes one of verifying the alarm event, cancelling the alarm event and having a responder dispatched to the premises.
3. The system of claim 1 , wherein the processor is further programmed to, in response to determining the alarm event has triggered, cause transmission of a notification message to the at least one user device associated with the premises being monitored, the notification message indicating the alarm event has been triggered.
4. The system of claim 3 , wherein the notification message includes alarm event information.
5. The system of claim 1 , wherein the user response message includes user provided information for a responder dispatched to the premises, the user provided information being associated with the alarm event.
6. The system of claim 1 , wherein if the user response message indicates the user wants a responder dispatched to the premises, the user response message further indicating whether the user has verified the alarm event is genuine.
7. The system of claim 1 , further comprising a security control unit at the premises configured to:
determine whether the alarm event has triggered at the premises; and
in response determining the alarm event has triggered, cause transmission of a notification message to the at least one user device, the notification message indicating the alarm event has been triggered.
8. The system of claim 7 , wherein the security control unit is further configured to:
determine whether the user response message has been received from the at least one user device;
in response to receiving the response message, forwarding the response message to a remote server.
9. The system of claim 8 , wherein the security control unit is further configured to cause transmission of an update message to at least one other user device, the update message identifying the user of the at least one user device that wants the response action.
10. A method for managing response to an alarm event for an alarm system monitoring a premises, the method comprising:
determining whether an alarm event has triggered at the premises;
determining whether a user response message from the at least one user device has been received; and
in response to receiving the user response message:
causing an indicator at a remote monitoring center to indicate whether the user wants at least one response action; and
causing transmission of an update message to at least one other user device associated with the premises, the update message indicating whether or not at least one of a plurality of users associated with the premises wants the response action, the update message including the identity of the user that wants to cancel the response action.
11. The method of claim 10 , wherein the at least one response action includes at least one of verifying the alarm event, cancelling the alarm event and having a responder dispatched to the premises.
12. The method of claim 10 , further comprising:
determining whether the alarm event has triggered at the premises; and
in response to determining the alarm event has triggered, causing transmission of a notification message to the at least one user device associated with the premises being monitored, the notification message indicating the alarm event has been triggered.
13. The method of claim 10 , further comprising transmitting a cancellation message to a dispatch device associated with at least one dispatcher that is responding to the alarm event.
14. The method of claim 10 , wherein if the user response message indicates the user wants a responder dispatched to the premises, the user response message further indicating whether the user has verified the alarm event is genuine.
15. The method of claim 10 , further comprising causing transmission of an update message to at least one other user device, the update message identifying the user of the at least one user device that wants to one of verify and cancel the response action.
16. The method of claim 10 , wherein the user response message includes user provided information for a responder dispatched to the premises, the user provided information being associated with the alarm event.
17. A server for managing response to an alarm event for an alarm system monitoring a premises, the server being associated with a remote monitoring center, the server comprising:
a processor programmed to:
determine whether the alarm event has triggered at the premises; and
in response to determining the alarm event has triggered, cause transmission of a notification message to the at least one user device associated with the premises being monitored, the notification message indicating the alarm event has been triggered;
determine whether a user response message from the at least one user device has been received, the user response message indicating the user of the at least one user device wants at least one response action; and
in response to receiving the user response message;
cause an indicator at a remote monitoring center that is servicing the alarm event to be triggered, the triggered indicator indicating whether the user wants at least one response action; and
cause transmission of an update message to at least one other user device associated with the premises, the update message indicating whether or not at least one of a plurality of users associated with the premises wants the response action, the update message including the identity of the user that wants the response action.
18. The server of claim 17 , wherein if the user response message indicates the user wants to a responder dispatched to the premises, the user response message further indicating whether the user has verified the alarm event is genuine.
19. The server of claim 17 , wherein the at least one response action includes at least one of verifying the alarm event, cancelling the alarm event and having a responder dispatched to the premises.
20. The server of claim 17 , wherein the user response message includes user provided information for a responder dispatched to the premises, the user provided information being associated with the alarm event.