Queue management system

1. A system for regulating access to a resource by a plurality of users, comprising:

a plurality of portable access keys, each portable access key being provided to one of the plurality of users and having an eligibility level associated therewith;

a standard access queue allowing access to the resource by all users at a standard access rate;

a premium access barrier allowing access to the resource at a premium access rate for users in a premium access queue; and

a queue manager, arranged to manage the premium access queue by receiving a request from a user wishing to access the resource via the premium access queue, allowing the user to access the resource via the premium access barrier if the eligibility level associated with the user's portable access key meets an eligibility threshold, determining an access queue characteristic, identifying whether there are any users in the premium access queue and setting the eligibility threshold by increasing the eligibility threshold when the access queue characteristic identifies that there are users in the premium access queue and decreasing the eligibility threshold when the access queue characteristic identifies that there are no users in the premium access queue.

2. The system of claim 1 , wherein the queue manager is configured to decrease the eligibility threshold at a predetermined decrease level per update time period when the queue manager determines that there are no users in the premium access queue, the eligibility threshold not being decreased when it is determined to be zero.

3. The system of claim 2 , wherein the predetermined decrease level is selected in order to set the standard access rate.

4. The system of claim 2 , further comprising:

a standard access queue allowing access to the resource by all users at a standard access rate;

a standard access barrier located at the end of the standard access queue, the system being further configured such that the eligibility level associated with the portable access key of a user passing through the standard access barrier is decreased by at least the eligibility threshold.

5. The system of claim 2 , configured such that the eligibility level associated with each of the plurality of portable access keys is increased at a rate equivalent to 1 unit per update time period.

6. The system of claim 5 , further configured such that the eligibility level associated with each of the plurality of portable access keys is not changed when the user is in the premium access queue or the eligibility level associated with each of the plurality of portable access keys is not changed when the user is in the standard access queue or the eligibility level associated with each of the plurality of portable access keys is not changed when the user is in the standard access queue or the premium access queue.

7. The system of claim 5 , wherein the queue manager is further configured to increase the eligibility threshold by (1+K)/P when it determines that a user passes through the premium access queue, where K is the predetermined decrease level and P is a maximum allowed throughput for the premium access queue per update time period.

8. The system of claim 7 , wherein the predetermined decrease level is set as

K

=

1

(

1

R

+

1

)

·

P

T

-

1

,

wherein T is the total throughput of the resource per minute and R is an interleave ratio, the interleave ratio being the ratio of the premium access rate to the standard access rate.

9. The system of claim 7 , wherein the queue manager is configured to prevent more than P users passing through the premium access queue during an update time period.

10. The system of claim 7 , wherein the queue manager is configured to limit any increase in the eligibility threshold level to no more than 1 unit per update time period.

11. The system of claim 1 ,

wherein each portable access keys comprises a communications portion, configured to allow the user to communicate a request for a number of people to access the resource via the premium access queue to the queue manager; and

wherein the queue manager is further configured to manage the premium access queue as a virtual queue, to communicate to each user when they can access the attraction by virtue of their position in the premium access queue and to control the premium access barrier such that it allows the user of a portable access key to access the resource from the communicated time.

12. The system of claim 1 , further comprising:

a sensor, arranged to determine the access queue characteristic from a physical quantity;

a detector, located at the premium access barrier and adapted to determine the eligibility level of a portable access key when the portable access key is brought into the vicinity of the detector; and

wherein the queue manager is further arranged to control the premium access barrier such that it allows the user of a portable access key to access the resource if the corresponding eligibility level determined by the detector meets the eligibility threshold.

13. The system of claim 12 , wherein the premium access barrier is located at the start of the premium access queue, the system further comprising:

a premium entrance barrier, located at the end of the premium access queue, such that the premium access queue is defined between the premium access barrier and the premium entrance barrier; and

wherein the system is further configured such that the eligibility level associated with the portable access key of a user passing through the premium entrance barrier is decreased by at least the eligibility threshold.

14. The system of claim 12 , wherein the premium access barrier is located at the end of the premium access queue, the system being further configured such that the eligibility level associated with the portable access key of a user passing through the premium access barrier is decreased by at least the eligibility threshold.

15. The system of claim 14 , further comprising:

a premium queuing barrier, located at the start of the premium access queue; and

a queuing barrier detector, located at the premium access barrier and adapted to identify a portable access key when the portable access key is brought into the vicinity of the queuing barrier detector; and

wherein the queue manager is further arranged to control the premium queuing barrier such that it allows the user of a portable access key to enter the premium access queue if the portable access key is identified by the queuing barrier detector.