System and method for remotely diagnosing and repairing a computing device

1. A method for diagnosing and repairing a first computing device that is not able to be booted due to a malfunction of the first computing device during a boot process, the method comprising:

a) providing a boot tool stored on a removable computer readable storage medium, wherein the step of providing the boot tool comprises the steps of:

i) allowing a second computing device to access an internet uniform resource locator (URL);

ii) allowing a computer executable file to be downloaded to the second computing device over the network using the URL;

iii) allowing the removable computer readable storage medium to be connected to the second computing device while not being connected to the first computing device, wherein the second computing device operates to use the computer executable file to format the removable computer readable storage medium to create the boot tool; and

iv) allowing the removable computer readable storage medium including the boot tool to be disconnected from the second computing device;

b) subsequent to disconnecting the computer readable storage medium from the second computing device, allowing the removable computer readable storage medium to be connected to the first computing device so that the boot tool operates to boot the first computing device;

c) providing a communication module associated with the boot tool, wherein the communication module includes a wireless universal serial bus (USB) data card that allows for two-way wireless communication between the first computing device and a remote help desk computing device over a network;

d) subsequent to using the boot tool to boot the first computing device, initiating, by the boot tool, a written and/or voice chat session between the first computing device and the remote help desk computing device over the network;

e) pushing a desktop manager tool from the remote help desk computing device to the first computing device over the network to allow the remote help desk computing device to take virtual control of the first computing device;

f) after the remote help desk computing device takes virtual control of the first computing device in step e), utilizing the remote help desk computing device to transfer retrievable data files stored in the first computing device to a remote data storage location over the network for backup at the remote data storage location;

g) remotely identifying the malfunction of the first computing device using the remote help desk computing device over the network; and

h) pushing at least one repair data file from the remote help desk computing device directly to the first computing device over the network, wherein the at least one repair data file is configured to repair the first computing device so that the first computing device is able to be booted without use of the boot tool.

2. A method in accordance with claim 1 , wherein the second computing device is one of a personal desktop computer, a laptop computer, and a smartphone.

3. A method in accordance with claim 1 , wherein the computer executable file is stored on a remote server that is available for download over the network.

4. A method in accordance with claim 1 , wherein the URL is user identification and password protected.

5. A method in accordance with claim 1 , wherein the URL is configured for a single-use and becomes inaccessible following a first download of the computer executable file.

6. A method in accordance with claim 1 , wherein the at least one repair data file includes a script or a tool, and wherein the at least one repair data file is not a file that was stored in a memory of the first computing device.

7. A method in accordance with claim 6 , wherein an anti-virus tool is pushed from the remote help desk computing device to the first computing device over the network to identify the malfunction of the first computing device.

8. A method in accordance with claim 1 , wherein the boot tool does not include the at least one repair data file.

9. A system for diagnosing and repairing a first computing device that is not able to be booted due to a malfunction of the first computing device during a boot process, the system comprising:

a remote help desk computing device;

a boot tool stored on a removable computer readable storage medium, the boot tool configured to boot the first computing device;

a communication module associated with the boot tool, wherein the communication module includes a wireless universal serial bus (USB) data card that allows for two-way wireless communication over a network between the first computing device and the remote help desk computing device, and wherein the communication module associated with the boot tool allows for a written and/or voice chat session to be initiated, by the boot tool, between the first computing device and the remote help desk computing device over the network;

a desktop manager tool communicated from the remote help desk computing device to the first computing device over the network to allow the remote help desk computing device to take virtual control of the first computing device; and

a remote data storage location in communication with the first computing device over the network,

wherein, after the remote help desk computing device takes virtual control of the first computing device, the communication module allows one or more data files stored in a memory of the first computing device to be transferred to and stored in the remote data storage location over the network by the remote help desk computing device for backup at the remote data storage location,

wherein the remote help desk computing device utilizes the desktop manager tool for remotely identifying the malfunction of the first computing device and pushes at least one repair data file from the remote help desk computing device directly to the first computing device over the network, wherein the at least one repair data file is configured to repair the malfunction in the first computing device so that the first computing device is able to be booted without use of the boot tool,

wherein the system further comprises a second computing device, wherein the second computing device downloads a computer executable file over the network using an internet uniform resource locator (URL) for storage on the second computing device,

wherein when the removable computer readable storage medium is connected to the second computing device and not connected to the first computing device, the second computing device operates to use the computer executable file to format the removable computer readable storage medium to create the boot tool, and

wherein when the removable computer readable storage medium including the boot tool is disconnected to the second computing device and connected to the first computing device so that the boot tool operates to boot the first computing device.

10. A system in accordance with claim 9 , wherein the second computing device is selected from a list comprising a personal desktop computer, a laptop computer and a smartphone.

11. A system in accordance with claim 9 , further comprising a remote server, wherein the computer executable file is stored on the remote server and is available for download over the network using the second computing device.

12. A system in accordance with claim 9 , wherein the URL is user identification and password protected.

13. A system in accordance with claim 9 , wherein the URL is configured for a single-use and becomes inaccessible following a first download of the computer executable file.

14. A system in accordance with claim 9 , wherein the at least one repair data file includes a script or a tool, and wherein the at least one repair data file is not a file that was stored in a memory of the first computing device.

15. A method for diagnosing and repairing a first computing device that is not able to be booted due to a malfunction of the first computing device during a boot process, the method comprising:

a) allowing a second computing device to access an internet uniform resource locator (URL), wherein a computer executable file is downloaded to the second computing device over the network using the URL, wherein the URL is configured for a single-use and becomes inaccessible following a first download of the computer executable file;

b) allowing a removable computer readable storage medium to be connected to the second computing device while not being connected to the first computing device, wherein the second computing device operates to use the computer executable file to format the removable computer readable storage medium to create a boot tool;

c) allowing the removable computer readable storage medium including the boot tool to be disconnected to the second computing device;

d) allowing the removable computer readable storage medium to be connected to the first computing device so that the boot tool operates to boot the first computing device;

e) providing a communication module associated with the boot tool, wherein the communication module includes a wireless universal serial bus (USB) data card that allows for two-way wireless communication between the first computing device and a remote help desk computing device over a network;

f) subsequent to using the boot tool to boot the first computing device, initiating, by the boot tool, a written and/or voice chat session between the first computing device and the remote help desk computing device over the network;

g) pushing a desktop manager tool from the remote help desk computing device to the first computing device over the network to allow the remote help desk computing device to take virtual control of the first computing device;

h) after the remote help desk computing device takes virtual control of the first computing device in step g), utilizing the remote help desk computing device to transfer retrievable data files stored in the first computing device to a remote data storage location over the network for backup at the remote data storage location;

i) remotely identifying the malfunction of the first computing device using the remote help desk computing device over the network; and

j) pushing at least one repair data file from the remote help desk computing device directly to the first computing device over the network, wherein the at least one repair data file is configured to repair the first computing device so that the first computing device is able to be booted without use of the boot tool.