Secure facility resident grievance/request filing system
An exemplary embodiment provides for a computer-implemented method for processing a secure facility resident request. The method includes accepting a request type selection by the secure facility resident, providing a request form corresponding to the request type, accepting input for the request form and routing the request form to secure facility staff for review. The method additionally includes routing the request form back to the secure facility resident if further information is required and if the further information is required, accepting the further information from the secure facility resident.
1. A computer implemented method for processing a secure facility resident request using a secure facility call management system of a secure facility, the method comprising:
presenting, in a user interface of a secure facility resident application executing on a secure facility resident computing device, a field for a request type selection;
receiving, by the secure facility resident application, a request type selection in the field from a first secure facility resident;
presenting, in the user interface of the secure facility resident application, a request form corresponding to the request type to the first secure facility resident, wherein the request type is a grievance against a second secure facility resident;
determining a subset of a plurality of fellow secure facility residents from the plurality of fellow secure facility residents based on the subset and the first secure facility resident having access to a common room of the secure facility;
presenting images of the subset of the plurality of fellow secure facility residents from which the first secure facility resident may select as being the subject person of the grievance, wherein the subset of the plurality of fellow secure facility residents are subject to a plurality of physical restrictions that permit access to the common room of the secure facility;
receiving, in a plurality of fields of the user interface of the secure facility resident application, input for the request form from the first secure facility resident;
sending, by the secure facility resident application and via a network interface connection to a secure communication network, the request form to an administrator application executing on an administrator computing device, the secure communication network communicatively connecting the secure facility resident computing device and the administrator computing device,
wherein the request form is incomplete, preventing processing the secure facility resident request by secure facility staff, and
wherein a local server controls communication between the secure facility resident computing device and the administrator computing device by enforcing restrictions established by the administrator application based on an authentication of the first secure facility resident;
receiving, by the secure facility resident application from the secure communication network, the request form back to obtain further information;
receiving, in the plurality of fields of the user interface of the secure facility resident application, the further information from the first secure facility resident to generate an updated request form;
scanning, by a request system, the updated request form for a plurality of keywords to determine a topic of the updated request form;
flagging, by the request system, the updated request form as private based on the topic of the updated request form;
restricting, based on being flagged as private, routing of the updated request form to a restricted set of secure facility staff members; and
sending, by the secure facility resident application via the network interface connection to the secure communication network, the updated request form to the administrator application thereby enabling the restricted set of secure facility staff members to review the updated request form.
2. The computer-implemented method as recited in claim 1 wherein a disinterested third party reviews the request form.
3. The computer-implemented method as recited in claim 1 wherein the grievance is a grievance against a secure facility staff member.
4. The computer-implemented method as recited in claim 3 further comprising presenting images of secure facility staff members from which the first secure facility resident may select as being the subject person of the grievance.
5. A non-transitory computer-readable medium, for processing a secure facility resident request using a secure facility call management system of a secure facility, comprising executable instructions operative to cause one or more processors to:
present, in a user interface of a secure facility resident application executing on a secure facility resident computing device, a field for a request type selection;
receive by the secure facility resident application, a request type selection in the field from a first secure facility resident;
present, in the user interface of the secure facility resident application, a request form corresponding to the request type to the first secure facility resident, wherein the request type is a grievance against a second secure facility resident;
determine a subset of a plurality of fellow secure facility residents from the plurality of fellow secure facility residents based on the subset and the first secure facility resident having access to a common room of the secure facility;
present images of the subset of the plurality of fellow secure facility residents from which the first secure facility resident may select as being the subject person of the grievance, wherein the subset of the plurality of fellow secure facility residents are subject to a plurality of physical restrictions that permit access to the common room of the secure facility;
receive, in a plurality of fields of the user interface of the secure facility resident application, input for the request form from the first secure facility resident;
send, by the secure facility resident application and via a network interface connection to a secure communication network, the request form to an administrator application executing on an administrator computing device, the secure communication network communicatively connecting the secure facility resident computing device and the administrator computing device,
wherein the request form is incomplete, preventing processing the secure facility resident request by secure facility staff;
receive, by the secure facility resident application from the secure communication network, the request form back to obtain further information;
receive, in the plurality of fields of the user interface of the secure facility resident application, the further information from the first secure facility resident to generate an updated request form;
scan, by a request system, the updated request form for a plurality of keywords to determine a topic of the updated request form;
flag, by the request system, the updated request form as private based on the topic of the updated request form;
restrict, based on being flagged as private, routing of the updated request form to a restricted set of secure facility staff members; and
send, by the secure facility resident application via the network interface connection to the secure communication network, the updated request form to the administrator application, thereby enabling the restricted set of secure facility staff members to review the updated request form.
6. The non-transitory computer-readable medium as recited in claim 5 wherein a disinterested third party reviews the request form.
7. The non-transitory computer-readable medium as recited in claim 5 wherein the grievance is a grievance against a secure facility staff member.
8. The non-transitory computer-readable medium as recited in claim 7 further comprising presenting images of secure facility staff members from which the first secure facility resident may select as being the subject person of the grievance.
9. A secure facility call management system of a secure facility for processing a secure facility resident request, the system comprising:
a secure facility resident computing device executing a secure facility resident application;
an administrator computing device of the secure facility, the administrator computing device executing an administrator application;
a request system;
a local server of the secure facility; and
a secure communication network communicatively connecting the secure facility resident computing device and the administrator computing device via the local server, wherein the local server controls communication between the secure facility resident computing device and the administrator computing device by enforcing restrictions established by the administrator application based on an authentication of a first secure facility resident,
wherein the secure facility resident application comprises instructions to cause the secure facility resident computing device to:
present, in a user interface of the secure facility resident application, a field for a request type selection;
receive a request type selection in the field from the first secure facility resident;
present, in the user interface of the secure facility resident application, a request form corresponding to the request type to the secure facility resident, wherein the request type is a grievance against another secure facility resident;
determine a subset of a plurality of fellow secure facility residents from the plurality of fellow secure facility residents based on the subset and the first secure facility resident having access to a common room of the secure facility;
present images of the subset of the plurality of fellow secure facility residents from which the first secure facility resident may select as being the subject person of the grievance, wherein the subset of the plurality of fellow secure facility residents are subject to a plurality of physical restrictions that permit access to the common room of the secure facility;
receive, in a plurality of fields of the user interface, input for the request form from the first secure facility resident;
send, via a network interface connection to a secure communication network, the request form to the administrator application, wherein the request form is incomplete, preventing processing the secure facility resident request by secure facility staff;
receive, from the secure communication network, the request form back to obtain further information;
receive, in the plurality of fields of the user interface, the further information from the first secure facility resident to generate an updated request form; and
send the updated request form to the administrator application via the secure communication network, thereby enabling a restricted set of secure facility staff members to review the updated request form, and
wherein, prior to routing, the request system is configured to:
scan, by a request system, the updated request form for a plurality of keywords to determine a topic of the updated request form;
flag, by the request system, the updated request form as private based on the topic of the updated request form; and
restrict, based on being flagged as private, routing of the updated request form to the restricted set of secure facility staff members.
10. The system as recited in claim 9 wherein a disinterested third party reviews the request form.
11. The system as recited in claim 9 wherein the grievance is a grievance against a secure facility staff member.
12. The system as recited in claim 11 further comprising presenting images of secure facility staff members from which the first secure facility resident may select as being the subject person of the grievance.