CONTEXT DRIVEN TASK CREATION AND MANAGEMENT
Embodiments of the invention provide a method, system and computer program product for the contextually driven creation and management of tasks in a calendaring and scheduling (C&S) application. In an embodiment of the invention, a method of contextually driven creation and management of tasks in a C&S application is provided. The method includes detecting an action in a C&S application, such as the receipt of a message or the completion of a task already existing in the C&S application. The method also includes determining a context for the action and identifying a set of rules each matching the determined context and also selecting a rule as a highest priority rule amongst the set of rules. Finally, the method includes applying the selected rule to create a task in the C&S application.
1 . A method of contextually driven creation and management of tasks in a calendaring and scheduling (C&S) application comprising:
detecting an action in a C&S application executing in memory of a computing system;
determining a context for the action;
identifying a set of rules each matching the determined context and selecting a rule as a highest priority rule amongst the set of rules; and,
applying the selected rule to create a task in the C&S application.
2 . The method of claim 1 , wherein the action is a receipt of a message.
3 . The method of claim 1 , wherein the action is a completion of a task already existing in the C&S application.
4 . The method of claim 2 , wherein the context is a sender of the message.
5 . The method of claim 2 , wherein the context is a keyword present in the message.
6 . The method of claim 1 , wherein the rule specifies a creation of the task in the C&S application in response to the occurrence of the action with the determined context.
7 . The method of claim 1 , wherein a rule in the set of rules is promoted to a higher priority responsive to a determination of a threshold number of tasks created by the rule having been completed by one or more end users of the C&S application.
8 . The method of claim 1 , wherein the C&S application is included as part of a customer relationship management (CRM) system.
9 . A calendaring and scheduling (C&S) data processing system comprising:
a server computing system comprising at least one computer with memory and at least one processor and coupled to different client computers over a computer communications network;
a customer relationship management (CRM) application executing in the server computing system and storing tasks in a data store coupled to the server computing system; and,
a task creation and management module executing in the memory of the server computing system, the module comprising program code enabled to detect an action in the CRM application, to determine a context for the action, to identify a set of rules each matching the determined context, to select a rule as a highest priority rule amongst the set of rules, and to apply the selected rule to create a task in the CRM application.
10 . The system of claim 9 , wherein the action is a receipt of a message.
11 . The system of claim 9 , wherein the action is a completion of a task already existing in the CRM application.
12 . The system of claim 10 , wherein the context is a sender of the message.
13 . The system of claim 10 , wherein the context is a keyword present in the message.
14 . The system of claim 10 , wherein the rule specifies a creation of the task in the CRM application in response to the occurrence of the action with the determined context.
15 . The system of claim 9 , wherein a rule in the set of rules is promoted to a higher priority responsive to a determination of a threshold number of tasks created by the rule having been completed by one or more end users of the CRM application.
16 . A computer program product for contextually driven creation and management of tasks in a calendaring and scheduling (C&S) application, the computer program product comprising:
a computer readable storage medium having computer readable program code embodied therewith, the computer readable program code comprising:
computer readable program code for detecting an action in a C&S application executing in memory of a computing system;
computer readable program code for determining a context for the action;
computer readable program code for identifying a set of rules each matching the determined context and selecting a rule as a highest priority rule amongst the set of rules; and,
computer readable program code for applying the selected rule to create a task in the C&S application.
17 . The computer program product of claim 16 , wherein the action is a receipt of a message.
18 . The computer program product of claim 16 , wherein the action is a completion of a task already existing in the C&S application.
19 . The computer program product of claim 17 , wherein the context is a sender of the message.
20 . The computer program product of claim 17 , wherein the context is a keyword present in the message.
21 . The computer program product of claim 16 , wherein the rule specifies a creation of the task in the C&S application in response to the occurrence of the action with the determined context.
22 . The computer program product of claim 16 , wherein a rule in the set of rules is promoted to a higher priority responsive to a determination of a threshold number of tasks created by the rule having been completed by one or more end users of the C&S application.
23 . The computer program product of claim 16 , wherein the C&S application is included as part of a customer relationship management (CRM) system.