Virtual-Account-Initiated Communication of Protected Information
Described herein are techniques for receiving a first communication sent to a virtual account address and sending a second communication to a recipient communication address. The virtual account address may include the recipient communication address in a user name part of the virtual account address, and the second communication may invite its recipient to request creation of a secure electronic message account. The recipient may then receive content associated with the first communication via the secure electronic message account.
1 . A system comprising:
one or more processors; and
an account creation module configured to be operated by the one or more processors to perform operations including:
receiving a secure communication sent to a virtual account address, the secure communication including medical information for a patient and the virtual account address including a phone number for the patient in a user name part of the virtual account address;
sending a communication to the phone number, the communication to the phone number inviting the patient to request creation of a secure electronic message account to receive the medical information;
creating the secure electronic message account responsive to input from the patient, the creating including validating an identity of the patient; and
responsive to creating the secure electronic message account, providing the medical information to the patient via the secure electronic message account.
2 . The system of claim 1 , wherein the validating comprises requesting that the patient provide at least one of a name, a gender, a date of birth, an address, a zip code, medical history information, a photo, a biometric, or other private information.
3 . The system of claim 1 , wherein the validating includes:
performing a carrier phone number lookup to retrieve an identity associated with the phone number by a carrier,
comparing validation input received from the patient to the medical information, or
providing validation input received from the patient to a third party service and receiving validation of the identity of the patient from the third party service.
4 . A computer-implemented method comprising:
receiving a first communication sent to a virtual account address, the virtual account address including a recipient communication address in a user name part of the virtual account address; and
sending a second communication to the recipient communication address, the second communication inviting a recipient of the second communication to request creation of a secure electronic message account to receive content associated with the first communication.
5 . The computer-implemented method of claim 4 , wherein the recipient communication address is one of a phone number, an email address, a transformed email address, a fax number, or a social media identifier.
6 . The computer-implemented method of claim 4 , wherein the second communication is one of a text message, an electronic message, a fax, a web portal, or a direct notification to a mobile application.
7 . The computer-implemented method of claim 4 , wherein sending the second communication comprises sending an interactive voice response message to the recipient communication address requesting entry of an electronic message address and sending the second communication to the electronic message address.
8 . The computer-implemented method of claim 4 , wherein the first communication is received from a medical service provider of the recipient and the content associated with the first communication is medical information of the recipient.
9 . The computer-implemented method of claim 8 , further comprising analyzing the medical information based on a medical history of the recipient and generating an alert based at least in part on the analysis.
10 . The computer-implemented method of claim 4 , wherein the recipient is a medical service provider.
11 . The computer-implemented method of claim 4 , wherein the second communication utilizes a conversation identifier as a sender identifier to protect a communication address of a sender of the first communication.
12 . The computer-implemented method of claim 4 , further comprising:
creating the secure electronic message account responsive to input from the recipient; and
responsive to creating the secure electronic message account, providing the content associated with the first communication to the recipient via the secure electronic message account.
13 . The computer-implemented method of claim 12 , further comprising determining that the recipient communication address is associated with another secure electronic message account and creating an association between the secure electronic message account and the other secure electronic message account.
14 . The computer-implemented method of claim 13 , further comprising, subsequent to creating the secure electronic message account, receiving a third communication to the virtual account address and sending content associated with the third communication to either the secure electronic message account or the other secure electronic message account based on a name included in the content associated with the third communication.
15 . The computer-implemented method of claim 13 , wherein creating the association is performed conditionally based on confirmation by the recipient that a person referenced by the other secure electronic message account is associated with the recipient.
16 . The computer-implemented method of claim 12 , wherein the creating includes validating an identity of the recipient.
17 . The computer-implemented method of claim 16 , wherein the validating comprises validating the identity of the recipient based on information included in the content associated with the first communication or based on other information provided by a sender of the first communication.
18 . The computer-implemented method of claim 16 , wherein the validating comprises validating the identity of the recipient based on records for the recipient.
19 . The computer-implemented method of claim 16 , wherein the validating comprises receiving a first photo or a first biometric from the recipient and validating the identity of the recipient based on a comparison of the first photo or the first biometric to a second photo or a second biometric included in the first communication or stored in associated with a recipient record.
20 . The computer-implemented method of claim 16 , wherein the validating comprises providing validation input received from the recipient to a third party service and receiving validation of the identity of the recipient from the third party service.
21 . The computer-implemented method of claim 16 , wherein the validating comprises providing validation input received from the recipient to a sender of the first communication to request the sender to verify the identity of the recipient based on the validation input.
22 . The computer-implemented method of claim 16 , wherein the validating comprises requesting that the recipient provide at least one of a name, a gender, a date of birth, an address, a zip code, medical history information, or other private information.
23 . The computer-implemented method of claim 12 , further comprising, subsequent to creating the secure electronic message account, receiving a third communication to the virtual account address and sending content associated with the third communication to the secure electronic message account.
24 . One or more non-transitory computer-readable media having stored thereon computer-executable instructions configured to program a computing device to perform operations comprising:
receiving a communication inviting a recipient to request creation of a secure electronic message account to view a medical record of the recipient;
requesting creation of the secure electronic message account;
in response to the requesting, receiving a validation challenge seeking information associated with the medical record;
providing a response from the recipient to the validation challenge; and
receiving the medical record via the secure electronic message account responsive to a determination that the response to the validation challenge matches the information associated with the medical record.
25 . The one or more non-transitory computer-readable media of claim 24 , wherein receiving the communication comprises receiving the communication as one of a text message, an electronic message, a fax, or a web portal.
26 . The one or more non-transitory computer-readable media of claim 24 , wherein
receiving the communication comprises receiving the communication as a fax with bar code, and
requesting creation of the secure electronic message account comprises requesting creation of the secure electronic message account through a web portal, including providing the bar code through the web portal.
27 . The one or more non-transitory computer-readable media of claim 24 , wherein providing the response comprises providing at least one of a name, a gender, a date of birth, an address, a zip code, medical history information, or other private information.
28 . The one or more non-transitory computer-readable media of claim 24 , wherein
the operations further comprise capturing a photo or a biometric of the recipient, and
providing the response comprises providing the captured photo or biometric.
29 . A computer-implemented method comprising:
creating a patient communication for sending by a medical service provider to a communication address for the patient retrieved from medical information of the patient, the patient communication inviting the patient to request creation of a secure electronic message account to view the medical information;
enabling the medical service provider to send the patient communication to the communication address;
creating the secure electronic message account responsive to input from the patient; and
responsive to creating the secure electronic message account, providing the medical information to the patient via the secure electronic message account.
30 . The computer-implemented method of claim 29 , further comprising, prior to enabling the medical service provider to send the patient communication, placing the patient communication in a receiving folder for created patient communications.
31 . The computer-implemented method of claim 29 , wherein enabling the medical service provider to send the patient communication comprises providing a user interface which displays a representation of the patient communication to the medical service provider.
32 . A system comprising:
one or more processors;
a print driver configured to be operated by the one or more processors to perform operations including:
receiving content that includes a communication address;
retrieving the communication address from the content; and
sending the content in a secure communication to a virtual account address, the virtual account address including the communication address in a user name part of the virtual account address.
33 . The system of claim 32 , wherein sending the content in the secure communication comprises sending the secure communication through an electronic message or a web service call.
34 . The system of claim 32 , wherein the content is medical information and the operations further include retrieving descriptors of a patient associated with the communication address from the medical information and providing the descriptors with the secure communication.