IP Library Granted Patent US 10,251,044
Granted Patent B2
US 10,251,044 · App. 14/507,967 · Granted Apr 2, 2019

System and method for two-way message transmission on mobile platforms for emergency and non-emergency communications

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Quick Facts
Patent No.
US 10,251,044
App. No.
14/507,967
Granted
Apr 2, 2019
Kind
B2
Abstract

A method of transmitting emergency and non-emergency communications between a system backend facility (system) and at least one mobile platform (platform), the method comprising establishing a communication link between the system and the platform, providing a single-action voice calling module of the platform for communicating with the system, providing a message reception module of the platform for receiving a message sent from the system, providing a single-action location information transmission module of the platform for sending location information of the platform to the system, providing a single-action location information extraction module of the system for locating at least one recipient associated with the platform based on a predetermined attribute of the platform, and providing a single-action information dispatch module of the system for sending information to the located at least one recipient associated with the platform via the first protocol.

Claims (35)

1. A cost effective method of transmitting emergency and non-emergency, text based and non-text based full duplex communications between a system backend facility and a plurality of mobile platforms (platforms), the method comprising:

establishing a communication link between the system backend facility and the platforms via a first protocol;

communicating a message to the system backend facility via a first client by executing a set of single-action voice calling instructions at the platforms;

receiving communication from the system backend facility by executing a set of message reception instructions at the platforms;

designating, by the system backend, an emergency area on a map and transmitting a message to a selective set of platforms by executing the single-action information dispatch instructions, wherein the selective set of platforms have confirmed their presence within the designated emergency area in response to receiving location queries from the system backend;

sending location information of the platform to the system backend facility by executing a set of single-action location information transmission instructions at the platform;

identifying at least one recipient associated with the platform based on the respective location of the platform by executing a set of single-action location information extraction instructions at the system backend facility; and

displaying an invitation to join a conference call on each identified recipient's mobile platform by executing the single-action information dispatch instructions.

2. The method of claim 1 , further comprising the steps of:

transmitting, by executing the single-action information dispatch instructions, emergency and non-emergency voice communications between the system backend facility and the platform;

transmitting, by executing the single-action information dispatch instructions, a two-way text message communication between the system backend facility and the platform; and

transmitting, by executing the single-action information dispatch instructions, a two-way data message communication between the system backend facility and the platform.

3. The method of claim 1 , wherein the first protocol is at least one of: a transmission control protocol (TCP), Session Initiation Protocol for Instant Messaging and Presence Leveraging Extensions (SIMPLE) protocol, and a session initiation protocol (SIP).

4. The method of claim 1 , wherein the first protocol is configured to establish a communication link between a set of inter-cooperating processes from the system backend facility and the platform.

5. The method of claim 1 , further comprising the step of:

establishing a communication link between the system backend facility and a mobile application residing on the platform.

6. The method of claim 1 , further comprising the step of:

transmitting, by executing the single-action information dispatch instructions, a set of messages to the at least one recipient associated with the platform solely based on the physical location of the platform.

7. The method of claim 1 , further comprising availing guaranteed end message delivery with real-time receipt and integrated diagnostics.

8. A cost effective information transmission system for facilitating text based and non-text based communications between a system backend facility and at least one mobile platform, the system comprising a logic circuit configured to execute instructions to perform the following operations:

establish a communication link between the system backend facility and the platform via a first protocol;

communicate a message to the system backend facility via a first client by executing a set of single-action voice calling instructions at the platform;

receive communication from the system backend facility by executing a set of message reception instructions at the platform;

send location information of the platform to the system backend facility by executing a set of single-action location information transmission instructions at the platform;

identify at least one recipient associated with the platform based on the location of the at least one mobile platform by executing a set of single-action location information extraction instructions at the system backend facility; and

securely dispatch the message to the identified at least one recipient via the first protocol platform by executing a set of single-action information dispatch instructions at the system backend facility.

9. The system of claim 8 , wherein the single-action information dispatch instructions are operable to transmit a set of emergency and non-emergency communications between the system backend facility and the platform.

10. The system of claim 8 , wherein the single-action information dispatch instructions are operable to transmit a two-way text message communication between the system backend facility and the-platform.

11. The system of claim 8 , wherein the single-action information dispatch instructions are operable to transmit a two-way data message communication between the system backend facility and the platform.

12. The system of claim 8 , wherein the first protocol is a transmission control protocol (TCP), and the system backend facility is an interactive voice response (IVR) system.

13. The system of claim 8 , wherein the first protocol is a Session Initiation Protocol for Instant Messaging and Presence Leveraging Extensions (SIMPLE) protocol and the system backend facility comprises a customer service representative.

14. The system of claim 8 , wherein the first client employs a session initiation protocol (SIP).

15. The system of claim 8 , wherein the first protocol is configured to establish a communication link between a set of inter-cooperating processes from the system backend facility and the platform.

16. The system of claim 15 , wherein the predetermined attribute is the physical location of the at least one recipient and wherein the system is configured to transmit a set of messages to the at least one recipient associated with the platform solely based on the physical location of the platform.

17. The system of claim 8 , wherein the first protocol is configured to establish a communication link between the system backend facility and a mobile application residing on the platform.

Assignments (5)
SECURITY INTEREST Recorded Nov 19, 2025
From: CRISIS24, INC.; TIDEL ENGINEERING, L.P.; ONSOLVE, LLC; CRISIS24 MEDICAL SOLUTIONS, INC.
To: COMPUTERSHARE TRUST COMPANY, N.A.
Reel/Frame 073606/0402 →
RELEASE OF SECURITY INTEREST IN PATENTS PREVIOUSLY RECORDED AT REEL/FRAME (042576/0342) Recorded Jul 31, 2024
From: ARES CAPITAL CORPORATION, AS COLLATERAL AGENT
To: ONSOLVE, LLC (F/K/A EMERGENCY COMMUNICATIONS NETWORK, LLC AND SUCCESSOR-BY-MERGER TO SWN COMMUNICATIONS INC.)
Reel/Frame 068237/0782 →
MERGER Recorded Jul 6, 2023
From: SWN COMMUNICATIONS INC.
To: ONSOLVE, LLC
Reel/Frame 064172/0645 →
SECURITY INTEREST Recorded Jun 2, 2017
From: EMERGENCY COMMUNICATIONS NETWORK, LLC; SWN COMMUNICATIONS INC.
To: ARES CAPITAL CORPORATION
Reel/Frame 042576/0342 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Apr 10, 2017
From: TSEPETIS, ALEXANDROS; SCHMITZ, ANTHONY F.
To: SWN COMMUNICATIONS, INC.
Reel/Frame 041935/0842 →
Cited By (1)
US 12,706,860