IP Library › Granted Patent US 9,606,884
Granted Patent B2
US 9,606,884 · App. 14/515,302 · Granted Mar 28, 2017

Method and system for remote diagnostics of a display device

View Patent ↗
Loading inventors, assignments & file history…
Monitor This Case
Get email alerts when status or documents change.
Order Certified Copies
Most orders are placed with the USPTO same day — all within 24 business hours.
Order via The Patent Place →
Pre-filled with this patent's details
Quick Facts
Patent No.
US 9,606,884
App. No.
14/515,302
Granted
Mar 28, 2017
Kind
B2
Abstract

In one embodiment a method of remotely communicating with an information handling system may include a first processing device executing one or more diagnostic routines in response to an error signal corresponding to a failure of an integrated display of a first information handling system. The first processing device may establish a peer to peer connection. The first information handling system may connect remotely to a second information handling system via the peer to peer connection. A web browser of the second information handling system may receive and display a HyperText Markup Language (HTML) page that may include an error description and a diagnostic log corresponding to the failure of the integrated display.

Claims (38)

1. A method of remotely communicating with an information handling device comprising:

executing, with a first processing device, one or more diagnostic routines in response to an error signal corresponding to a failure of an integrated display of a first information handling device;

establishing, via the first processing device, a peer to peer connection based on responding to the error signal corresponding to the failure of the integrated display;

connecting remotely from the first information handling device to a second information handling device via the peer to peer connection; and

transmitting a HyperText Markup Language (HTML) page for display in a web browser of the second information handling device, wherein the HTML page comprises an error description and a diagnostic log corresponding to the failure of the integrated display.

2. The method of claim 1 , wherein the first processing device comprises a Basic Input/Output System (BIOS).

3. The method of claim 1 , wherein executing the one or more diagnostic routines further comprises initializing the first information handling device.

4. The method of claim 1 , wherein establishing the peer to peer connection further comprises entering a wireless access point mode with a Wi-Fi driver.

5. The method of claim 1 , wherein establishing the peer to peer connection further comprises announcing, with the first processing device, the failure of the integrated display via a multicast Domain Name System (mDNS) to one or more external information handling devices connected to a same local network as the first information handling device.

6. The method of claim 1 , wherein the transmitted HTML page comprises customized troubleshooting steps for the first processing device.

7. The method of claim 6 , wherein the customized troubleshooting steps for the first processing device comprise troubleshooting steps based on location information for the first processing device.

8. A remote diagnostic apparatus comprising:

a first information handling device having an integrated display; and

a first processing device of the first information handling device, wherein the first processing device:

executes one or more diagnostic routines in response to an error signal corresponding to a failure of the integrated display;

establishes a peer to peer connection based on responding to the error signal corresponding to the failure of the integrated display;

connects remote from the first information handling device to a second information handling device via the peer to peer connection; and

transmits information for display on the second information handling device, wherein the information comprises an error description and a diagnostic log corresponding to the failure of the integrated display.

9. The apparatus of claim 8 , wherein the first processing device generates the error signal automatically in response to detecting the failure of the integrated display.

10. The apparatus of claim 8 , wherein the first processing device generates the error signal in response to a user of the first information handling device pressing a predefined key combination on a user input device of the first information handling device.

11. A remote diagnostic system comprising:

a first information handling device having an integrated display;

a first processing device of the first information handling device, wherein the first processing device:

executes one or more diagnostic routines in response to an error signal corresponding to a failure of the integrated display; and

establishes a peer to peer connection based on responding to the error signal corresponding to the failure of the integrated display; and

a second information handling device communicatively connected to a same local network as the first information handling device, wherein:

the second information handling device remotely connects to the first information handling device via the peer to peer connection;

a browser of the second information handling device receives a HyperText Markup Language (HTML) page from the first information handling device; and

the browser displays the HTML page on the second information handling device, wherein the HTML page comprises an error description and a diagnostic log corresponding to the failure of the integrated display.

12. The system of claim 11 , wherein the first processing device comprises a Basic Input/Output System (BIOS).

13. The system of claim 11 , wherein the first processing device re-initializes the first information handling device.

14. The system of claim 11 , wherein the first processing device generates the error signal automatically in response to detecting the failure of the integrated display.

15. The system of claim 11 , wherein the first processing device generates the error signal in response to a user of the first information handling device pressing a pre-defined key combination on a user input device of the first information handling.

16. The system of claim 11 , further comprising a Wi-Fi driver configured to enter the first information handling device into a wireless access point mode.

17. The system of claim 11 , further comprising a multicast Domain Name System (mDNS), wherein the first processing device establishes the peer to peer connection with one or more external information handling devices connected to a same local network as the first information handling device.

18. The system of claim 11 , wherein the HTML page comprises an Artificial Intelligence (AI) dialog having one or more suggested troubleshooting steps to facilitate repairs to the display device.

19. The system of claim 18 , wherein the one or more suggested troubleshooting steps comprise location-based information specific to the Internet Protocol (IP) address of the first information handling device.

20. The system of claim 11 , further comprising a mobile application installed on the second information handling device, wherein the mobile application enables two-way control of the first information handling device via the peer to peer connection.

Assignments (15)
RELEASE OF SECURITY INTEREST IN PATENTS PREVIOUSLY RECORDED AT REEL/FRAME (053546/0001) Recorded Jun 23, 2022
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS NOTES COLLATERAL AGENT
To: DELL MARKETING L.P. (ON BEHALF OF ITSELF AND AS SUCCESSOR-IN-INTEREST TO CREDANT TECHNOLOGIES, INC.); DELL INTERNATIONAL L.L.C.; DELL PRODUCTS L.P.; DELL USA L.P.; EMC CORPORATION; DELL MARKETING CORPORATION (SUCCESSOR-IN-INTEREST TO FORCE10 NETWORKS, INC. AND WYSE TECHNOLOGY L.L.C.); EMC IP HOLDING COMPANY LLC
Reel/Frame 071642/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS PREVIOUSLY RECORDED AT REEL/FRAME (045455/0001) Recorded May 20, 2022
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS NOTES COLLATERAL AGENT
To: DELL MARKETING CORPORATION (SUCCESSOR-IN-INTEREST TO ASAP SOFTWARE EXPRESS, INC.); DELL MARKETING L.P. (ON BEHALF OF ITSELF AND AS SUCCESSOR-IN-INTEREST TO CREDANT TECHNOLOGIES, INC.); DELL USA L.P.; DELL INTERNATIONAL L.L.C.; DELL PRODUCTS L.P.; DELL MARKETING CORPORATION (SUCCESSOR-IN-INTEREST TO FORCE10 NETWORKS, INC. AND WYSE TECHNOLOGY L.L.C.); EMC CORPORATION (ON BEHALF OF ITSELF AND AS SUCCESSOR-IN-INTEREST TO MAGINATICS LLC); EMC IP HOLDING COMPANY LLC (ON BEHALF OF ITSELF AND AS SUCCESSOR-IN-INTEREST TO MOZY, INC.); SCALEIO LLC
Reel/Frame 061753/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS PREVIOUSLY RECORDED AT REEL/FRAME (040136/0001) Recorded Apr 26, 2022
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS NOTES COLLATERAL AGENT
To: DELL MARKETING CORPORATION (SUCCESSOR-IN-INTEREST TO ASAP SOFTWARE EXPRESS, INC.); DELL MARKETING L.P. (ON BEHALF OF ITSELF AND AS SUCCESSOR-IN-INTEREST TO CREDANT TECHNOLOGIES, INC.); DELL USA L.P.; DELL INTERNATIONAL L.L.C.; DELL PRODUCTS L.P.; DELL MARKETING CORPORATION (SUCCESSOR-IN-INTEREST TO FORCE10 NETWORKS, INC. AND WYSE TECHNOLOGY L.L.C.); EMC CORPORATION (ON BEHALF OF ITSELF AND AS SUCCESSOR-IN-INTEREST TO MAGINATICS LLC); EMC IP HOLDING COMPANY LLC (ON BEHALF OF ITSELF AND AS SUCCESSOR-IN-INTEREST TO MOZY, INC.); SCALEIO LLC
Reel/Frame 061324/0001 →
RELEASE OF SECURITY INTEREST Recorded Nov 3, 2021
From: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH
To: ASAP SOFTWARE EXPRESS, INC.; AVENTAIL LLC; CREDANT TECHNOLOGIES, INC.; DELL USA L.P.; DELL INTERNATIONAL, L.L.C.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL SOFTWARE INC.; DELL SYSTEMS CORPORATION; EMC CORPORATION; EMC IP HOLDING COMPANY LLC; FORCE10 NETWORKS, INC.; MAGINATICS LLC; MOZY, INC.; SCALEIO LLC; WYSE TECHNOLOGY L.L.C.
Reel/Frame 058216/0001 →
SECURITY AGREEMENT Recorded Apr 22, 2020
From: CREDANT TECHNOLOGIES INC.; DELL INTERNATIONAL L.L.C.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL USA L.P.; EMC CORPORATION; FORCE10 NETWORKS, INC.; WYSE TECHNOLOGY L.L.C.; EMC IP HOLDING COMPANY LLC
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
Reel/Frame 053546/0001 →
SECURITY AGREEMENT Recorded Mar 21, 2019
From: CREDANT TECHNOLOGIES, INC.; DELL INTERNATIONAL L.L.C.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL USA L.P.; EMC CORPORATION; FORCE10 NETWORKS, INC.; WYSE TECHNOLOGY L.L.C.; EMC IP HOLDING COMPANY LLC
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
Reel/Frame 049452/0223 →
SECURITY AGREEMENT Recorded Sep 21, 2016
From: ASAP SOFTWARE EXPRESS, INC.; AVENTAIL LLC; CREDANT TECHNOLOGIES, INC.; DELL USA L.P.; DELL INTERNATIONAL L.L.C.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL SOFTWARE INC.; DELL SYSTEMS CORPORATION; EMC CORPORATION; EMC IP HOLDING COMPANY LLC; FORCE10 NETWORKS, INC.; MAGINATICS LLC; MOZY, INC.; SCALEIO LLC; SPANNING CLOUD APPS LLC; WYSE TECHNOLOGY L.L.C.
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS NOTES COLLATERAL AGENT
Reel/Frame 040136/0001 →
SECURITY AGREEMENT Recorded Sep 21, 2016
From: ASAP SOFTWARE EXPRESS, INC.; AVENTAIL LLC; CREDANT TECHNOLOGIES, INC.; DELL USA L.P.; DELL INTERNATIONAL L.L.C.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL SOFTWARE INC.; DELL SYSTEMS CORPORATION; EMC CORPORATION; EMC IP HOLDING COMPANY LLC; FORCE10 NETWORKS, INC.; MAGINATICS LLC; MOZY, INC.; SCALEIO LLC; SPANNING CLOUD APPS LLC; WYSE TECHNOLOGY L.L.C.
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 040134/0001 →
RELEASE OF REEL 034590 FRAME 0731 (NOTE) Recorded Sep 14, 2016
From: BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS COLLATERAL AGENT
To: DELL PRODUCTS L.P.
Reel/Frame 040027/0070 →
RELEASE OF REEL 034591 FRAME 0391 (TL) Recorded Sep 14, 2016
From: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
To: DELL PRODUCTS L.P.
Reel/Frame 040027/0719 →
RELEASE OF REEL 034590 FRAME 0696 (ABL) Recorded Sep 13, 2016
From: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
To: DELL PRODUCTS L.P.
Reel/Frame 040016/0964 →
SUPPLEMENT TO PATENT SECURITY AGREEMENT (TERM LOAN) Recorded Dec 10, 2014
From: DELL PRODUCTS L.P.; DELL SOFTWARE INC.; FORCE10 NETWORKS, INC.; WYSE TECHNOLOGY L.L.C.
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 034591/0391 →
SUPPLEMENT TO PATENT SECURITY AGREEMENT (ABL) Recorded Dec 10, 2014
From: DELL PRODUCTS L.P.; DELL SOFTWARE INC.; FORCE10 NETWORKS, INC.; WYSE TECHNOLOGY L.L.C.
To: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 034590/0696 →
SUPPLEMENT TO PATENT SECURITY AGREEMENT (NOTES) Recorded Dec 10, 2014
From: DELL PRODUCTS L.P.; DELL SOFTWARE INC.; FORCE10 NETWORKS, INC.; WYSE TECHNOLOGY L.L.C.
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS NOTES COLLATERAL AGENT
Reel/Frame 034590/0731 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Oct 15, 2014
From: HERZI, DIRIE N.
To: DELL PRODUCTS, L.P.
Reel/Frame 033957/0167 →