Heuristics for media dispensing in automated teller machines (ATMs)
View Patent ↗According to embodiments described in the specification, a method of dispensing media from an ATM is disclosed. The method includes the steps of: at an electronic device including a processor, a memory, and a touch-sensitive display, displaying a first mix of media items for dispensing by the ATM; receiving input from the touch-sensitive display including a first mix adjustment parameter; applying a heuristic based on the received first mix adjustment parameter, and, at the ATM, dispensing a second mix of media items, the second mix responsive to the application of the heuristic.
1. A method of dispensing media from an ATM, the method comprising the steps of:
at an electronic device comprising a processor, a memory, and a touch-sensitive display, displaying a first mix of media items for dispensing by the ATM;
receiving input from the touch-sensitive display comprising a first mix adjustment parameter;
applying a heuristic based on the received first mix adjustment parameter;
displaying a second mix of media items;
receiving input from the touch-sensitive display comprising a second mix adjustment parameter;
re-applying the heuristic based on the received second mix adjustment parameter; and
at the ATM, dispensing the second mix of media items, the second mix responsive to the applying of the heuristic and the re-applying of the heuristic.
2. The method of claim 1 further comprising the steps of:
detecting an exception between the applying of the heuristic and the re-applying of the heuristic;
un-applying the heuristic based on the received first mix adjustment parameter; and
at the ATM, dispensing a third mix of media items, the third mix responsive to the re-applying of the heuristic.
3. The method of claim 2 wherein the mix adjustment parameter comprises an increment/decrement value that updates the contents of the second mix of media items in correspondence to the increment/decrement value.
4. The method of claim 3 wherein the correspondence is a ratio of 1:1.
5. The method of claim 1 further comprising the steps of:
authenticating a user;
accessing an account profile data record corresponding to the authenticated user stored in a user profile database; and
populating the first mix of media items from a default data field within the account profile data record.
6. The method of claim 1 wherein the heuristic comprises an online heuristic selected from one of: last-in first-out, least frequently used, and least recently used.
7. The method of claim 6 wherein the online heuristic comprises a queue of mix adjustment parameters and the queue is maintained until an exception is detected.
8. The method of claim 7 wherein the online heuristic comprises a last-in first-out heuristic, and wherein when the exception is detected, an oldest mix adjustment parameter is discarded from the queue.
9. The method of claim 7 wherein the online heuristic comprises a last-in first-out heuristic, and wherein when the exception is detected, the online heuristic selects one of the mix adjustment parameters for discarding from the queue.
10. The method of claim 1 wherein the media items comprise bank notes.
11. The method of claim 10 wherein the bank notes are selected from a plurality of bank note denominations.
12. The method of claim 1 wherein the media items comprise coins selected from a plurality of coin denominations.
13. The method of claim 1 wherein the media items are selected from one of: stamps, coupons, tickets, tokens, gift cards, loyalty points, loyalty miles, securities, financial instruments, prescribed values of virtual currencies, digital goods, general merchandise and general services.
14. The method of claim 1 wherein the ATM comprises a plurality of cassettes each comprising a plurality of media items, and the media items are dispensed from the plurality of cassettes.
15. The method of claim 14 wherein the electronic device and the ATM are integral.
16. The method of claim 14 wherein the electronic device comprises a portable electronic and wherein the portable electronic device pre-stages the dispensing at the ATM.
17. A non-transitory computer-readable medium having computer-readable code executable by at least one processor of an ATM to perform the method according to claim 1 .
18. A system for media dispensing in ATMs comprising:
a host system comprising a data storage maintaining a plurality of account profile data records, a communication subsystem for communicating over a network with one or more ATMs, and a processor coupled to the data storage and the communication subsystem, wherein the processor is configured to respond to queries of the data storage received at the communication subsystem; and
each ATM comprises a touch-sensitive display, an ATM communication subsystem, and an ATM processor coupled to the touch-sensitive display, and the ATM communication subsystem, wherein the ATM processor is configured to:
authenticate a user;
access an account profile data record corresponding to the authenticated user stored in the data storage;
populate a first mix of media items from a default data field within the account profile data record;
display a first mix of media items for dispensing by each ATM;
receive input from the ATM touch-sensitive display comprising a first mix adjustment parameter;
apply a heuristic based on the received first mix adjustment parameter;
display a second mix of media items;
receive input from the touch-sensitive display comprising a second mix adjustment parameter;
re-apply the heuristic based on the received second mix adjustment parameter; and
at the ATM, dispense the second mix of media items, the second mix responsive to the applying of the heuristic and the re-applying of the heuristic.
19. The system of claim 18 wherein the ATM comprises a plurality of cassettes each containing a plurality of media items, and the media items are dispensed from the plurality of cassettes.