Method and system for combining text and voice messages in a communications dialogue
View Patent ↗This publication discloses a method and system for delivering messages in a telecommunications network ( 1, 2, 6, 11, 12 ). In the method a voice-message call attempt is received ( 43 ), or a connection is formed to a potential user of a service, on the basis of a voice-message call attempt. According to the invention, as a response to the voice-message connection formed or to the call attempt, to the second part ( 41 ) of the connection is sent a text-form message, which initiates a long, logically continuous, temporally discontinuous session N, in such a way that the sender address (e.g., the A number) is converted to correspond to the session number N and the session stage J at the time, and in the message there is at least one selection query.
1. A method comprising:
a network server communicating with at least one mobile device in the telecommunication network, wherein the communicating comprises the following operations performed by the network server:
receiving a voice-message call from a mobile device of a potential user of a product or service;
sending an initial text-form message to the mobile device of the potential user of the product or service as a response to the voice-message call attempt, wherein the initial text-form message initiates a logically continuous, temporally discontinuous session having a plurality of stages, each stage relating to at least one message associated with a sender and a recipient;
determining an address of the sender of at least one message in the session based on the session initiated by the initial text-form message and a number of a current stage in the session; and
including at least one selection query in at least one message in the session.
2. The method of claim 1 , wherein the sender address is in an address format that enables roaming across inter-operator boundaries.
3. The method of claim 1 , wherein the sender address comprises an Internet Protocol Address.
4. The method of claim 1 , wherein the sending comprises utilizing a message bulk-delivery system within the telecommunications network.
5. The method of claim 1 , wherein the text-form message comprises a Short Message Service message.
6. The method of claim 1 , wherein the text-form message comprises a Multimedia Message Service message.
7. The method of claim 1 , wherein the text-form message comprises an e-mail message.
8. The method of claim 1 , wherein the selection query relates to purchasing of a product or service subject to payment.
9. The method of claim 8 , wherein the product or service subject to payment comprises a service deliverable via the telecommunications network.
10. The method of claim 8 , wherein the product or service subject to payment comprises a service deliverable external to the telecommunications network.
11. A method comprising:
a network server communicating with at least one mobile device in the telecommunication network, wherein the communicating comprises the following operations performed by the network server:
forming a connection to a potential user of a product or service based on a voice-message call attempt;
sending an initial text-form message to the mobile device of the potential user of the product or service as a response to the formed connection, wherein the initial text-form message initiates a logically continuous, temporally discontinuous session having a plurality of stages, each stage relating to at least one message associated with a sender and a recipient;
determining an address of the sender of at least one message in the session based on the session initiated by the initial text-form message and a number of a current stage in the session; and
including at least one selection query in at least one message in the session.
12. The method of claim 11 , wherein the sender address is in an address format that enables roaming across inter-operator boundaries.
13. The method of claim 11 , wherein the sender address comprises an Internet Protocol Address.
14. The method of claim 11 , wherein the sending comprises utilizing a message bulk-delivery system within the telecommunications network.
15. The method of claim 11 , wherein the text-form message comprises a Short Message Service message.
16. The method of claim 11 , wherein the text-form message comprises a Multimedia Message Service message.
17. The method of claim 11 , wherein the text-form message comprises an e-mail message.
18. The method of claim 11 , wherein the selection query relates to purchasing of a product or service subject to payment.
19. The method of claim 18 , wherein the product or service subject to payment comprises a service deliverable via the telecommunications network.
20. The method of claim 18 , wherein the product or service subject to payment comprises a service deliverable external to the telecommunications network.
21. A network server comprising:
a processor that communicates with at least one mobile device in a telecommunication network, wherein the processor causes the network server to:
receive a voice-message call from a mobile device of a potential user of a product or service;
send an initial text-form message to the mobile device of the potential user of the service as a response to the voice-message call attempt, wherein the initial text-form message initiates a logically continuous, temporally discontinuous session having a plurality of stages, each stage relating to at least one message associated with a sender and a recipient;
determine an address of the sender of at least one message in the session is determined based on the session initiated by the initial text-form message and a number of a current stage in the session; and
include at least one selection query in at least one message in the session.
22. The network server of claim 21 , wherein the sender address is in an address format that enables roaming across inter-operator boundaries.
23. The network server of claim 21 , wherein the sender address comprises an Internet Protocol Address.
24. The network server of claim 21 , wherein the sending comprises utilizing a message bulk-delivery system within the telecommunications network.
25. The network server of claim 21 , wherein the text-form message comprises a Short Message Service message.
26. The network server of claim 21 , wherein the text-form message comprises a Multimedia Message Service message.
27. The network server of claim 21 , wherein the text-form message comprises an e-mail message.
28. The network server of claim 21 , wherein the selection query relates to purchasing of a product or service subject to payment.
29. The network server of claim 28 , wherein the product or service subject to payment comprises a service deliverable via the telecommunications network.
30. The network server of claim 28 , wherein the product or service subject to payment comprises a service deliverable externally to the telecommunications network.
31. A network server comprising:
a processor that communicates with at least one mobile device in a telecommunication network, wherein the processor causes the network server to:
form a connection to a potential user of a product or service based on a voice-message call attempt;
send an initial text-form message to the mobile device of the potential user of the product or service as a response to the formed connection, wherein the initial text-form message initiates a logically continuous, temporally discontinuous session having a plurality of stages, each stage relating to at least one message associated with a sender and a recipient;
determine an address of the sender of at least one message in the session based on the session initiated by the initial text-form message and a number of a current stage in the session; and
include at least one selection query in at least one message in the session.
32. The network server of claim 31 , wherein the sender address is in an address format that enables roaming across inter-operator boundaries.
33. The network server of claim 31 , wherein the sender address comprises an Internet Protocol Address.
34. The network server of claim 31 , wherein the sending comprises utilizing a message bulk-delivery system within the telecommunications network.
35. The network server of claim 31 , wherein the text-form message comprises a Short Message Service message.
36. The network server of claim 31 , wherein the text-form message comprises a Multimedia Message Service message.
37. The network server of claim 31 , wherein the text-form message comprises an e-mail message.
38. The network server of claim 31 , wherein the selection query relates to purchasing of a product or service subject to payment.
39. The network server of claim 38 , wherein the product or service subject to payment comprises a service deliverable via the telecommunications network.
40. The network server of claim 38 , wherein the product or service subject to payment comprises a service deliverable external to the telecommunications network.