System and method for selective voicemail transcription
View Patent ↗Disclosed herein are systems, methods, and non-transitory computer-readable storage media for selectively transcribing messages. Five general approaches are disclosed herein. The first approach is directed to checking for a transcription capable client, which transcribes messages when a client device is capable of receiving transcriptions. The second and third approaches are platform-controlled and user-controlled predefined selective transcription. One aspect of this approach is driven by transcription rules. The fourth approach is user-controlled on-demand selective transcription before the message is stored or deposited for transcription. An example of this is a user transferring an incoming caller to voicemail and indicating that the voicemail be transcribed. The fifth approach is user-controlled on-demand selective transcription after the message is stored. In one embodiment of this approach, a user must specifically request that a stored message be transcribed.
1. A method comprising:
receiving, at a messaging server, a message addressed to a subscriber;
retrieving a class of service associated with the subscriber, wherein the class of service is one of a plurality of classes of service, each class of the plurality of classes of service having a distinct functionality and cost, wherein the cost requires a premium for a threshold time;
when the class of service indicates transcription is to be performed, determining whether the subscriber accesses the messaging server via a transcription capable device, to yield a determination; and
based on the determination, when the subscriber is accessing the messaging server via a transcription capable device, transcribing the message within the threshold time.
2. The method of claim 1 , wherein the distinct functionality and the cost are based on a current time.
3. The method of claim 1 , wherein the distinct functionality and the cost are further based on a current location of the subscriber.
4. The method of claim 1 , further comprising:
identifying a current transcription state for the subscriber;
storing the current transcription state in a subscriber directory; and
notifying the subscriber when the current transcription state changes.
5. The method of claim 1 , wherein the message is transcribed at a transcription server.
6. The method of claim 1 , further comprising:
when the determination indicates the message does not meet a set of transcription rules, leaving the message untranscribed.
7. The method of claim 1 , further comprising:
after the transcribing of the message, presenting a transcription of the message to the subscriber.
8. A system comprising:
a processor; and
a non-transitory computer-readable storage medium having instructions stored which, when executed by the processor, result in the processor performing operations comprising:
receiving, at a messaging server, a message addressed to a subscriber;
retrieving a class of service associated with the subscriber, wherein the class of service is one of a plurality of classes of service, each class of the plurality of classes of service having a distinct functionality and cost, wherein the cost requires a premium for a threshold time;
when the class of service indicates transcription is to be performed, determining whether the subscriber accesses the messaging server via a transcription capable device, to yield a determination; and
based on the determination, when the subscriber is accessing the messaging server via the transcription capable device, transcribing the message within the threshold time.
9. The system of claim 8 , wherein the distinct functionality and the cost are based on a current time.
10. The system of claim 9 , wherein the distinct functionality and the cost are further based on a current location of the subscriber.
11. The system of claim 8 , the computer-readable storage medium having additional instructions stored which, when executed by the processor, result in operations comprising:
identifying a current transcription state for the subscriber;
storing the current transcription state in a subscriber directory; and
notifying the subscriber when the current transcription state changes.
12. The system of claim 8 , wherein the message is transcribed at a transcription server.
13. The system of claim 8 , the computer-readable storage medium having additional instructions stored which, when executed by the processor, result in operations comprising:
when the determination indicates the message does not meet a set of transcription rules, leaving the message untranscribed.
14. The system of claim 8 , the computer-readable storage medium having additional instructions stored which, when executed by the processor, result in operations comprising:
after the transcribing of the message, presenting a transcription of the message to the subscriber.
15. A computer-readable storage device having instructions stored which, when executed by a computing device, result in the computing device performing operations comprising:
receiving, at a messaging server, a message addressed to a subscriber;
retrieving a class of service associated with the subscriber, wherein the class of service is one of a plurality of classes of service, each class of the plurality of classes of service having a distinct functionality and cost, wherein the cost requires a premium for a threshold time;
when the class of service indicates transcription is to be performed, determining whether the subscriber accesses the messaging server via a transcription capable device, to yield a determination; and
based on the determination, when the subscriber is accessing the messaging server via the transcription capable device, transcribing the message within the threshold time.
16. The computer-readable storage device of claim 15 , wherein the distinct functionality and the cost are based on a current time.
17. The computer-readable storage device of claim 16 , wherein the distinct functionality and the cost are further based on a current location of the subscriber.
18. The computer-readable storage device of claim 15 , having additional instructions stored which, when executed by the processor, result in operations comprising:
identifying a current transcription state for the subscriber;
storing the current transcription state in a subscriber directory; and
notifying the subscriber when the current transcription state changes.
19. The computer-readable storage device of claim 15 , wherein the message is transcribed at a transcription server.
20. The computer-readable storage device of claim 15 , having additional instructions stored which, when executed by the processor, result in operations comprising:
when the determination indicates the message does not meet a set of transcription rules, leaving the message untranscribed.