IP Library Granted Patent US 9,552,247
Granted Patent B2
US 9,552,247 · App. 14/533,306 · Granted Jan 24, 2017

Method for detection of soft media errors for hard drive

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Quick Facts
Patent No.
US 9,552,247
App. No.
14/533,306
Granted
Jan 24, 2017
Kind
B2
Abstract

Some embodiments are directed to a method, corresponding system, and corresponding apparatus for detecting unexpectedly high latency, due to excessive retries of a given storage device of a set of storage devices. Some embodiments may comprise a processor and associated memory. Some embodiments may monitor one or more completion time characteristics of one or more accesses between the given storage device and one or more host machines. Some embodiments may then compare the one or more completion time characteristics with a given threshold. As a result of the comparison, some embodiments may report, by the one or more host machines, at least one error associated with the given storage device. The error may be unreported by the set of storage devices.

Claims (46)

1. A computer-implemented method for detecting unexpectedly high latency due to excessive retries, the computer-implemented method comprising, by a processor and associated memory:

monitoring, by one or more host machines external to a storage area network (SAN), one or more completion time characteristics of one or more accesses between a given storage device of a set of storage devices of the storage area network (SAN) and the one or more host machines, the one or more accesses including one or more retries, the one or more completion time characteristics including at least one of:

write latency and read latency;

comparing, by the one or more host machines, the one or more completion time characteristics with a given threshold; and

as a result of the comparison, detecting and reporting, by the one or more host machines, at least one soft error associated with the given storage device, prior to detection of or reporting of the soft error by the storage area network (SAN).

2. The computer-implemented method of claim 1 , wherein the given threshold includes at least one of: a time period, a number of accesses between the given storage device and the one or more host machines, and a numerical value.

3. The computer-implemented method of claim 1 , wherein the one or more completion time characteristics is associated with a given sample time period.

4. The computer-implemented method of claim 1 , wherein the one or more completion time characteristics include a ratio of queue drain time between the given storage device and at least one other storage device of the set of storage devices and zero or more of the following, associated with the one or more accesses:

peak latency for the set of storage devices;

peak latency for the given storage device; and

average latency for the given storage device.

5. The computer-implemented method of claim 4 , wherein the ratio is at least one hundred to one, the given storage device has a highest queue drain time of the set of storage devices, and the at least one other storage device has a second highest queue drain time of the set of storage devices.

6. The computer-implemented method of claim 1 , wherein the soft error includes at least one of the following: soft media error, high latency error, excessive retry error, multiple retry error, and low amplitude write error.

7. The computer-implemented method of claim 1 , wherein the one or more completion time characteristics include peak latency for the set of storage devices and zero or more of the following, associated with the one or more accesses:

peak latency for the given storage device;

average latency for the given storage device; and

ratio of queue drain time between the given storage device and at least one other storage device of the set of storage devices.

8. The computer-implemented method of claim 1 , wherein the one or more completion time characteristics include peak latency for the given storage device and zero or more of the following, associated with the one or more accesses:

peak latency for the set of storage devices;

average latency for the given storage device; and

ratio of queue drain time between the given storage device and at least one other storage device of the set of storage devices.

9. The computer-implemented method of claim 1 , wherein the one or more completion time characteristics include average latency for the given storage device and zero or more of the following, associated with the one or more accesses:

peak latency for the set of storage devices;

peak latency for the given storage device; and

ratio of queue drain time between the given storage device and at least one other storage device of the set of storage devices.

10. An information handling system (IHS) comprising:

a computing module configured to monitor, by one or more host machines external to a storage area network (SAN), one or more completion time characteristics of one or more accesses between a given storage device of a set of storage devices of the storage area network (SAN) and the one or more host machines, the one or more accesses including one or more retries, the one or more completion time characteristics including at least one of: write latency and read latency;

the computing module further configured to compare, by the one or more host machines, the one or more completion time characteristics with a given threshold; and

a reporting module, configured to detect and report by the one or more host machines, as a result of the comparison, at least one soft error associated with the given storage device, prior to detection of or reporting of the soft error by the storage area network (SAN).

11. The IHS of claim 10 , wherein the given threshold includes at least one of: a time period, a number of accesses between the given storage device and the one or more host machines, and a numerical value.

12. The IHS of claim 10 , wherein the one or more completion time characteristics is associated with a given sample time period.

13. The IHS of claim 10 , wherein the one or more completion time characteristics include a ratio of queue drain time between the given storage device and at least one other storage device of the set of storage devices and zero or more of the following, associated with the one or more accesses:

peak latency for the set of storage devices;

peak latency for the given storage device; and

average latency for the given storage device.

14. The IHS of claim 13 , wherein the ratio is at least one hundred to one, the given storage device has a highest queue drain time of the set of storage devices, and the at least one other storage device has a second highest queue drain time of the set of storage devices.

15. The IHS of claim 10 , wherein the soft error includes at least one of the following: soft media error, high latency error, excessive retry error, multiple retry error, and low amplitude write error.

16. A non-transitory computer readable medium having stored thereon a sequence of instructions which, when loaded and executed by a processor coupled to an apparatus, causes the apparatus to:

monitor, by one or more host machines external to a storage area network (SAN), one or more completion time characteristics of one or more accesses between a given storage device of a set of storage devices of the storage area network (SAN) and the one or more host machines, the one or more accesses including one or more retries, the one or more completion time characteristics including at least one of: write latency and read latency;

compare, by the one or more host machines, the one or more completion time characteristics with a given threshold; and

detect and report by the one or more host machines, as a result of the comparison, at least one soft error associated with the given storage device, prior to detection of or reporting of the soft error by the storage area network (SAN).

17. The non-transitory computer readable medium of claim 16 , wherein the given threshold includes at least one of: a time period, a number of accesses between the given storage device and the one or more host machines, and a numerical value.

18. The non-transitory computer readable medium of claim 16 , wherein the one or more completion time characteristics include a ratio of queue drain time between the given storage device and at least one other storage device of the set of storage devices and zero or more of the following, associated with the one or more accesses:

peak latency for the set of storage devices;

peak latency for the given storage device; and

average latency for the given storage device.

Assignments (15)
RELEASE OF SECURITY INTEREST IN PATENTS PREVIOUSLY RECORDED AT REEL/FRAME (053546/0001) Recorded Jun 23, 2022
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS NOTES COLLATERAL AGENT
To: DELL MARKETING L.P. (ON BEHALF OF ITSELF AND AS SUCCESSOR-IN-INTEREST TO CREDANT TECHNOLOGIES, INC.); DELL INTERNATIONAL L.L.C.; DELL PRODUCTS L.P.; DELL USA L.P.; EMC CORPORATION; DELL MARKETING CORPORATION (SUCCESSOR-IN-INTEREST TO FORCE10 NETWORKS, INC. AND WYSE TECHNOLOGY L.L.C.); EMC IP HOLDING COMPANY LLC
Reel/Frame 071642/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS PREVIOUSLY RECORDED AT REEL/FRAME (045455/0001) Recorded May 20, 2022
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS NOTES COLLATERAL AGENT
To: DELL MARKETING CORPORATION (SUCCESSOR-IN-INTEREST TO ASAP SOFTWARE EXPRESS, INC.); DELL MARKETING L.P. (ON BEHALF OF ITSELF AND AS SUCCESSOR-IN-INTEREST TO CREDANT TECHNOLOGIES, INC.); DELL USA L.P.; DELL INTERNATIONAL L.L.C.; DELL PRODUCTS L.P.; DELL MARKETING CORPORATION (SUCCESSOR-IN-INTEREST TO FORCE10 NETWORKS, INC. AND WYSE TECHNOLOGY L.L.C.); EMC CORPORATION (ON BEHALF OF ITSELF AND AS SUCCESSOR-IN-INTEREST TO MAGINATICS LLC); EMC IP HOLDING COMPANY LLC (ON BEHALF OF ITSELF AND AS SUCCESSOR-IN-INTEREST TO MOZY, INC.); SCALEIO LLC
Reel/Frame 061753/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS PREVIOUSLY RECORDED AT REEL/FRAME (040136/0001) Recorded Apr 26, 2022
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS NOTES COLLATERAL AGENT
To: DELL MARKETING CORPORATION (SUCCESSOR-IN-INTEREST TO ASAP SOFTWARE EXPRESS, INC.); DELL MARKETING L.P. (ON BEHALF OF ITSELF AND AS SUCCESSOR-IN-INTEREST TO CREDANT TECHNOLOGIES, INC.); DELL USA L.P.; DELL INTERNATIONAL L.L.C.; DELL PRODUCTS L.P.; DELL MARKETING CORPORATION (SUCCESSOR-IN-INTEREST TO FORCE10 NETWORKS, INC. AND WYSE TECHNOLOGY L.L.C.); EMC CORPORATION (ON BEHALF OF ITSELF AND AS SUCCESSOR-IN-INTEREST TO MAGINATICS LLC); EMC IP HOLDING COMPANY LLC (ON BEHALF OF ITSELF AND AS SUCCESSOR-IN-INTEREST TO MOZY, INC.); SCALEIO LLC
Reel/Frame 061324/0001 →
RELEASE OF SECURITY INTEREST Recorded Nov 3, 2021
From: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH
To: ASAP SOFTWARE EXPRESS, INC.; AVENTAIL LLC; CREDANT TECHNOLOGIES, INC.; DELL USA L.P.; DELL INTERNATIONAL, L.L.C.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL SOFTWARE INC.; DELL SYSTEMS CORPORATION; EMC CORPORATION; EMC IP HOLDING COMPANY LLC; FORCE10 NETWORKS, INC.; MAGINATICS LLC; MOZY, INC.; SCALEIO LLC; WYSE TECHNOLOGY L.L.C.
Reel/Frame 058216/0001 →
SECURITY AGREEMENT Recorded Apr 22, 2020
From: CREDANT TECHNOLOGIES INC.; DELL INTERNATIONAL L.L.C.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL USA L.P.; EMC CORPORATION; FORCE10 NETWORKS, INC.; WYSE TECHNOLOGY L.L.C.; EMC IP HOLDING COMPANY LLC
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
Reel/Frame 053546/0001 →
SECURITY AGREEMENT Recorded Mar 21, 2019
From: CREDANT TECHNOLOGIES, INC.; DELL INTERNATIONAL L.L.C.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL USA L.P.; EMC CORPORATION; FORCE10 NETWORKS, INC.; WYSE TECHNOLOGY L.L.C.; EMC IP HOLDING COMPANY LLC
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
Reel/Frame 049452/0223 →
SECURITY AGREEMENT Recorded Sep 21, 2016
From: ASAP SOFTWARE EXPRESS, INC.; AVENTAIL LLC; CREDANT TECHNOLOGIES, INC.; DELL USA L.P.; DELL INTERNATIONAL L.L.C.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL SOFTWARE INC.; DELL SYSTEMS CORPORATION; EMC CORPORATION; EMC IP HOLDING COMPANY LLC; FORCE10 NETWORKS, INC.; MAGINATICS LLC; MOZY, INC.; SCALEIO LLC; SPANNING CLOUD APPS LLC; WYSE TECHNOLOGY L.L.C.
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS NOTES COLLATERAL AGENT
Reel/Frame 040136/0001 →
SECURITY AGREEMENT Recorded Sep 21, 2016
From: ASAP SOFTWARE EXPRESS, INC.; AVENTAIL LLC; CREDANT TECHNOLOGIES, INC.; DELL USA L.P.; DELL INTERNATIONAL L.L.C.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL SOFTWARE INC.; DELL SYSTEMS CORPORATION; EMC CORPORATION; EMC IP HOLDING COMPANY LLC; FORCE10 NETWORKS, INC.; MAGINATICS LLC; MOZY, INC.; SCALEIO LLC; SPANNING CLOUD APPS LLC; WYSE TECHNOLOGY L.L.C.
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 040134/0001 →
RELEASE OF REEL 035104 FRAME 0043 (NOTE) Recorded Sep 14, 2016
From: BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS COLLATERAL AGENT
To: DELL SOFTWARE INC.; DELL PRODUCTS L.P.; COMPELLENT TECHNOLOGIES, INC.
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RELEASE OF REEL 035103 FRAME 0809 (TL) Recorded Sep 14, 2016
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To: DELL SOFTWARE INC.; DELL PRODUCTS L.P.; COMPELLENT TECHNOLOGIES, INC.
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RELEASE OF REEL 035103 FRAME 0536 (ABL) Recorded Sep 13, 2016
From: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
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SUPPLEMENT TO PATENT SECURITY AGREEMENT (NOTES) Recorded Feb 26, 2015
From: DELL PRODUCTS L.P.; DELL SOFTWARE INC.; COMPELLENT TECHNOLOGIES, INC.
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS NOTES COLLATERAL AGENT
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SUPPLEMENT TO PATENT SECURITY AGREEMENT (ABL) Recorded Feb 26, 2015
From: DELL PRODUCTS L.P.; DELL SOFTWARE INC.; COMPELLENT TECHNOLOGIES, INC.
To: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 035103/0536 →
SUPPLEMENT TO PATENT SECURITY AGREEMENT (TERM LOAN) Recorded Feb 26, 2015
From: DELL PRODUCTS L.P.; DELL SOFTWARE INC.; COMPELLENT TECHNOLOGIES, INC.
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ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Nov 5, 2014
From: JACOBY, ROBERT B.; NGUYEN, GIANG L.
To: DELL PRODUCTS, LP
Reel/Frame 034108/0199 →