Methods and apparatuses for video and text in communication greetings for the audibly-impaired
Methods and apparatuses for enabling electronic communication with an audibly-impaired user are disclosed. A communication device receives a call from a video endpoint associated with a calling party, wherein the call is intended for the audibly-impaired user. If the audibly-impaired user is unavailable to receive the call, information is selected from a database with one or more entries associated with the audibly-impaired user. The one or more entries include a video greeting previously recorded by the audibly-impaired user and a text greeting previously entered by the audibly-impaired user. The video greeting and the text greeting are combined as a merged video stream. The merged video stream is then presented on the video endpoint associated with the calling party.
1. A method for enabling electronic communication with an audibly-impaired user, comprising:
receiving a call on a communication device from a video endpoint associated with a calling party, the call intended for the audibly-impaired user;
determining that the audibly-impaired user is unavailable to receive the call;
responsive to the determining, selecting information from a database with one or more entries associated with the audibly-impaired user, wherein the one or more entries include a video greeting previously recorded by the audibly-impaired user and a text greeting previously entered by the audibly-impaired user;
combining the video greeting and the text greeting as a merged video stream; and
presenting the merged video stream on the video endpoint associated with the calling party.
2. The method of claim 1 , wherein the receiving, determining, selecting, and combining are performed by the communication device configured as a server at a relay service associated with the audibly-impaired user.
3. The method of claim 1 , wherein the receiving, determining, selecting, and combining are performed by a video endpoint associated with the audibly-impaired user.
4. The method of claim 1 , further comprising:
sending the video greeting from a relay service to the video endpoint associated with the calling party; and
sending the text greeting separately from the video greeting from the relay service to the video endpoint associated with the calling party;
wherein:
the receiving, the determining, and the selecting are performed by the relay service associated with the audibly-impaired user; and
the combining and the presenting are performed by the video endpoint associated with the calling party.
5. The method of claim 1 , further comprising:
sending the video greeting from a video endpoint associated with the audibly-impaired user to the video endpoint associated with the calling party; and
sending the text greeting separately from the video greeting from the video endpoint associated with the audibly-impaired user to the video endpoint associated with the calling party;
wherein:
the receiving, the determining, and the selecting are performed by the video endpoint associated with the audibly-impaired user; and
the combining and the presenting are performed by the video endpoint associated with the calling party.
6. The method of claim 1 , further comprising sending the merged video stream to the video endpoint associated with the calling party; and
wherein:
the receiving, the determining, the selecting, the combining, and the sending are performed by a relay service associated with the audibly-impaired user; and
the presenting is performed by the video endpoint associated with the calling party.
7. The method of claim 1 , further comprising sending the merged video stream to the video endpoint associated with the calling party; and
wherein:
the receiving, the determining, the selecting the combining, and the sending are performed by a video endpoint associated with the audibly-impaired user; and
the presenting is performed by the video endpoint associated with the calling party.
8. The method of claim 1 , wherein an association is defined by the audibly-impaired user between the video greeting and the text greeting and the association is used to select the video greeting and the text greeting from the database.
9. The method of claim 1 , wherein combining the video greeting and the text greeting as the merged video stream comprises overlaying the text greeting on the video greeting.
10. A sever at a relay service associated with an audibly-impaired user, the server comprising:
processing circuitry configured to:
receive a call from a video endpoint associated with a calling party, the call intended for the audibly-impaired user;
determine that the audibly-impaired user is unavailable to receive the call;
select information from a database with one or more entries associated with the audibly-impaired user, wherein the one or more entries include a video greeting previously recorded by the audibly-impaired user and a text greeting previously entered by the audibly-impaired user;
send the video greeting to the video endpoint associated with the calling party; and
send the text greeting to the video endpoint associated with the calling party separately from the video greeting.
11. The server of claim 10 , wherein the processing circuitry comprises memory configured for storing computing instructions and one or more processors configured for executing the computing instructions.
12. The server of claim 10 , wherein the processing circuitry is further configured to:
receive the video greeting from a video endpoint associated with the audibly-impaired user;
receive the text greeting from the video endpoint associated with the audibly-impaired user;
add the video greeting to the database; and
add the text greeting to the database.
13. The server of claim 12 , wherein the processing circuitry is further configured to:
receive an association indicator from the video endpoint associated with the audibly-impaired user;
associate the video greeting with the text greeting in the database such that the when selecting the information the association indicator is used as part of the selecting of the video greeting and the text greeting.
14. A video endpoint associated with an audibly-impaired user, the video endpoint comprising:
processing circuitry configured to:
receive a call from another video endpoint associated with a calling party;
determine that the audibly-impaired user is unavailable to receive the call;
select information from a database with one or more entries associated with the audibly-impaired user, wherein the one or more entries include a video greeting previously recorded by the audibly-impaired user and a text greeting previously entered by the audibly-impaired user;
send the video greeting to the video endpoint associated with the calling party; and
send the text greeting to the video endpoint associated with the calling party separately from the video greeting.
15. The video endpoint of claim 14 , wherein the processing circuitry comprises memory configured for storing computing instructions and one or more processors configured for executing the computing instructions.
16. The video endpoint of claim 14 , wherein the processing circuitry is further configured to:
record an input video greeting including gestures from the audibly-impaired user;
enable the audibly-impaired user to enter an input text greeting; and
send the input video greeting to a relay service associated with the audibly-impaired user separately from sending the input text greeting to the relay service.
17. The video endpoint of claim 16 , wherein the processing circuitry is further configured to:
enable the audibly-impaired user to define an association indicator between the input video greeting and the input text greeting; and
send the association indicator to the relay service.
18. A video endpoint associated with an audibly-impaired user, the video endpoint comprising:
processing circuitry configured to:
record an input video greeting including gestures from the audibly-impaired user;
enable the audibly-impaired user to enter an input text greeting;
send the input video greeting to a relay service associated with the audibly-impaired user separately from sending the input text greeting to the relay service;
enable the audibly-impaired user to define an association indicator between the input video greeting and the input text greeting; and
send the association indicator to the relay service.
19. The video endpoint of claim 18 , wherein the processing circuitry comprises memory configured for storing computing instructions and one or more processors configured for executing the computing instructions.