System, method, and computer program for creating a customer specific business offer template

1. A method, comprising:

receiving, by a system, a customer inquiry corresponding to a product and a communications service associated with a business, the customer inquiry specifying requirements of the customer for the product and the communications service including:

desired price information, and

desired data plan information;

selecting, by the system from an existing catalog in a database, a currently available product and service associated with the business, based on the customer inquiry, the currently available product and service including a standard offering associated with the business;

creating, by the system, a customer specific business offer by modifying the currently available product and service to correlate with the requirements of the customer;

saving, by the system in the database, the customer specific business offer as a template to use for the customer;

providing, by the system, the customer specific business offer to the customer;

receiving, by the system, a subsequent request from the user to activate a new service;

responsive to the request, generating, by the system, an additional offer for the customer using the template saved in the database;

providing, by the system, the additional offer to the customer;

wherein responsive to the template being altered based on new customer requirements:

searching, by the system, for all products created from the template, and

updating all the products based on the altered template.

2. The method of claim 1 , wherein the customer inquiry is received by a self-service application.

3. A non-transitory computer readable medium storing computer code executable by a computer processor of a system to perform a method comprising:

receiving, by the system, a customer inquiry corresponding to a product and a communications service associated with a business, the customer inquiry specifying requirements of the customer for the product and the communications service including:

desired price information, and

desired data plan information;

selecting, by the system from an existing catalog in a database, a currently available product and service associated with the business, based on the customer inquiry, the currently available product and service including a standard offering associated with the business;

creating, by the system, a customer specific business offer by modifying the currently available product and service to correlate with the requirements of the customer;

saving, by the system in the database, the customer specific business offer as a template to use for the customer;

providing, by the system, the customer specific business offer to the customer;

receiving, by the system, a subsequent request from the user to activate a new service;

responsive to the request, generating, by the system, an additional offer for the customer using the template saved in the database;

providing, by the system, the additional offer to the customer;

wherein responsive to the template being altered based on new customer requirements:

searching, by the system, for all products created from the template, and

updating all the products based on the altered template.

4. The non-transitory computer readable medium of claim 3 , wherein the customer inquiry is received by a self-service application.

5. A system comprising:

a memory system; and

one or more processing cores coupled to the memory system and that are each configured to:

receive a customer inquiry corresponding to a product and a communications service associated with a business, the customer inquiry specifying requirements of the customer for the product and the communications service including:

desired price information, and

desired data plan information;

select, from an existing catalog in a database, a currently available product and service associated with the business, based on the customer inquiry, the currently available product and service including a standard offering associated with the business;

create a customer specific business offer by modifying the currently available product and service to correlate with the requirements of the customer;

save, in the database, the customer specific business offer as a template to use for the customer;

provide the customer specific business offer to the customer;

receive a subsequent request from the user to activate a new service;

responsive to the request, generate an additional offer for the customer using the template saved in the database;

provide the additional offer to the customer;

wherein responsive to the template being altered based on new customer requirements, the system:

searches for all products created from the template, and

updates all the products based on the altered template.

6. The system of claim 5 , wherein the system is operable such that the customer inquiry is received by a self-service application.