Real-time self-service terminal (SST) network awareness
View Patent ↗Operational data and metrics from a Self-Service Terminal (SST) network are continuously acquired in a first format at a server. The first format is normalized and delivered to a configured mobile application on a mobile device. The mobile application selectively renders the operational awareness data/metrics for the SST network within one or more screens of a display on the mobile device. The operator of the mobile application can define views of the data/metrics, define alerts or notifications to propagate, and interact with the data/metrics to obtain more or less detail for that data/metrics.
1. A method, comprising:
selectively obtaining data from a Self-Service Terminal (SST) network repository that houses SST specific data and SST specific data formats; and
reformatting the data in a mobile-device compatible format for delivery to a mobile device as defined by an operator of the mobile device and to screen locations within a display of the mobile device as defined by the operator.
2. The method of claim 1 further comprising, pushing the reformatted data to a mobile application on the mobile device.
3. The method of claim 2 , wherein pushing further includes updating the reformatted data based on one of: a preconfigured interval, a change detected in a portion of the data, a request from the mobile application, and detection of an event.
4. The method of claim 1 , further comprising, receiving a request for different data from the mobile device, acquiring the different data from the SST network repository, reformatting the different data, and delivering the reformatted different data to the mobile device.
5. The method of claim 1 further comprising, processing an alert or a notification sent from the mobile device in response to the mobile device evaluating the reformatted data.
6. The method of claim 1 , wherein selectively obtaining further includes determining the data to obtain based on selections made by the operator of the mobile device via a mobile device interface that communicates with the method.
7. The method of claim 1 , wherein selectively obtaining further includes pulling the data from the SST network repository using a native interface associated with the SST network repository.
8. The method of claim 1 , wherein selectively obtaining further includes pulling the data from the SST network repository continuously at predefined intervals or based on an event.
9. The method of claim 8 , wherein pulling further includes obtaining at least a portion of the data as real-time operational metrics for one or more SSTs that comprise an SST network.
10. The method of claim 9 , wherein pulling further includes obtaining at least a portion of the data as incident or support information associated with one or more of the SSTs.
11. The method of claim 1 , wherein reformatting further includes including an executable service with the reformatted data for delivery to the mobile device, the executable service when executed on the mobile device interprets and renders the reformatted data within one or more screens on the display of the mobile device.
12. A method, comprising:
presenting an interface to an operator of a mobile device;
receiving selections for data relevant to operational data gathered by a Self-Service Terminal (SST) network repository for SSTs that comprising a SST network, the selections made by the operator interacting with the interface and housing within the SST network repository SST specific data in SST specific data formats;
sending a configuration to an information delivery server that defines the selections, the information delivery server interacting with the SST network repository to obtain the selections for the data; and
rendering the data within one or more screens on a display of the mobile device as received back from the information delivery server and as defined by the operator and to screen locations within the display as defined by the operator.
13. The method of claim 12 further comprising, receiving alert or notification conditions from the operator interacting with the interface.
14. The method of claim 13 further comprising, evaluating the conditions against the data to automatically raise an alert or a notification to the information delivery server.
15. The method of claim 13 further comprising, evaluating the conditions against the data to automatically raise an alert or a notification to one or more of: a text message number, an email account, a social media account, a news feed, and a website portal.
16. The method of claim 12 , wherein rendering further includes providing the rendered data within one or more of the screens as a dashboard service.
17. The method of claim 12 , wherein rendering further includes providing the rendered data with a data interface and permitting the operator to interact with the data interface by interacting with the rendered data to obtain more detailed data, less detailed data, more detailed views of the data, and less detailed views of the data based on the original presented data within the screens.
18. The method of claim 12 , wherein rendering further includes providing one or more geographical contextual views of the rendered data within the screens including a current location of the mobile device relative to the SST network and current locations for each of the SSTs within the SST network.
19. A system, comprising:
a server; and
a Self-Service Terminal (SST) network information manager configured and adapted to: i) execute on the server, ii) obtain SST operational data from a native SST network repository housing SST specific data in SST specific data formats, and iii) deliver selective portions of the operational data to a mobile device in real time or near real time in a mobile device compatible format and as defined by an operator of the mobile device and to screen locations within a display of the mobile device as defined by the operator.
20. The system of claim 19 , wherein the SST network information manager is further adapted and configured to: iv) process an alert or a notification provided by the mobile device in response to the selective portions of the operational data.