Enterprise toll-free call routing
View Patent ↗Aspects of the present disclosure involve systems, methods, computer program products, and the like, for providing one or more toll-free services to a customer of an enterprise telecommunications network environment. In particular, the toll-free services may be provided to the customer by one or more application servers associated with the network. Through use of the systems and methods of the present disclosure, such services may be provided for the customer regardless of the method of routing through the network requested by the customer. For example, the toll-free communication may be transmitted through the network based on a destination telephone number associated with the customer. In another example, the toll-free communication is transmitted through the network based on a destination trunk group associated with the customer.
1. A method for operating a telecommunications network, the method comprising:
receiving a toll-free communication request from a device in communication with the telecommunications network, the toll-free communication request for a dedicated trunk group customer associated with the telecommunications network;
transmitting the toll-free communication request to a routing device of the telecommunications network, the routing device configured to associate a trunk group identifier and a dialed toll-free telephone number with the toll-free communication request;
routing the toll-free communication request to an application server associated with the telecommunications network based at least on the dialed toll-free telephone number associated with the toll-free communication request;
applying, through the application server, one or more toll-free features to the toll-free communication request, wherein the one or more toll-free features comprise concurrent calling monitoring for the dedicated trunk group customer;
routing the toll-free communication request having the one or more applied toll-free features from the application server to the dedicated trunk group customer associated with the telecommunications network;
receiving an outgoing communication from the dedicated trunk group customer;
routing the outgoing communication to the application server; and
applying, by the application server, the concurrent calling monitoring to the outgoing communication.
2. The method of claim 1 further comprising:
translating, at the routing device, the dialed toll-free telephone number associated with the toll free communication request into a dialed number information services number; and
associating the dialed number information services number with the toll-free communication request.
3. The method of claim 1 wherein routing the toll-free communication from the application server to the dedicated trunk group customer is based at least on the trunk group identifier and the dialed toll-free telephone number associated with the toll-free communication request.
4. The method of claim 3 wherein routing the toll-free communication from the application server to the dedicated trunk group customer comprises:
configuring the application server to determine the associated trunk group identifier of the toll-free communication; and
processing the toll-free communication based at least on the dedicated trunk group customer.
5. The method of claim 1 wherein the application server is associated with an enterprise network configuration of the dedicated trunk group customer to the telecommunications network.
6. A system for operating a telecommunications network, the system comprising:
at least one processor;
memory, operatively connected to the at least one processor and storing instructions that, when executed, cause the at least one processor to perform a method, the method comprising:
receiving a toll-free communication request from a device in communication with the telecommunications network, the toll-free communication request for a dedicated trunk group customer associated with the telecommunications network;
transmitting the toll-free communication request to a routing device of the telecommunications network, the routing device configured to associate a trunk group identifier and a dialed toll-free telephone number with the toll-free communication request;
routing the toll-free communication request to an application server associated with the telecommunications network based at least on the dialed toll-free telephone number associated with the toll-free communication request;
applying, through the application server, one or more toll-free features to the toll-free communication request, wherein the one or more toll-free features comprise concurrent calling monitoring for the dedicated trunk group customer;
routing the toll-free communication request having the one or more applied toll-free features from the application server to the dedicated trunk group customer associated with the telecommunications network;
receiving an outgoing communication from the dedicated trunk group customer;
routing the outgoing communication to the application server; and
applying, by the application server, the concurrent calling monitoring to the outgoing communication.
7. The system of claim 6 , wherein the method further comprises:
translating, at the routing device, the dialed toll-free telephone number associated with the toll free communication request into a dialed number information services number; and
associating the dialed number information services number with the toll-free communication request.
8. The system of claim 6 , wherein routing the toll-free communication from the application server to the dedicated trunk group customer is based at least on the trunk group identifier and the dialed toll-free telephone number associated with the toll-free communication request.
9. The system of claim 8 , wherein routing the toll-free communication from the application server to the dedicated trunk group customer comprises:
configuring the application server to determine the associated trunk group identifier of the toll-free communication; and
processing the toll-free communication based at least on the dedicated trunk group customer.
10. The system of claim 6 , wherein the application server is associated with an enterprise network configuration of the dedicated trunk group customer to the telecommunications network.
11. A non-transitory computer readable medium containing instructions that, when executed by at least one processor, cause the at least one processor to perform a method for operating a telecommunications network, the method comprising:
receiving a toll-free communication request from a device in communication with the telecommunications network, the toll-free communication request for a dedicated trunk group customer associated with the telecommunications network;
transmitting the toll-free communication request to a routing device of the telecommunications network, the routing device configured to associate a trunk group identifier and a dialed toll-free telephone number with the toll-free communication request;
routing the toll-free communication request to an application server associated with the telecommunications network based at least on the dialed toll-free telephone number associated with the toll-free communication request;
applying, through the application server, one or more toll-free features to the toll-free communication request, wherein the one or more toll-free features comprise concurrent calling monitoring for the dedicated trunk group customer;
routing the toll-free communication request having the one or more applied toll-free features from the application server to the dedicated trunk group customer associated with the telecommunications network;
receiving an outgoing communication from the dedicated trunk group customer;
routing the outgoing communication to the application server; and
applying, by the application server, the concurrent calling monitoring to the outgoing communication.
12. The non-transitory computer readable medium of claim 11 , wherein the method further comprises:
translating, at the routing device, the dialed toll-free telephone number associated with the toll free communication request into a dialed number information services number; and
associating the dialed number information services number with the toll-free communication request.
13. The non-transitory computer readable medium of claim 11 , wherein routing the toll-free communication from the application server to the dedicated trunk group customer is based at least on the trunk group identifier and the dialed toll-free telephone number associated with the toll-free communication request.
14. The non-transitory computer readable medium of claim 13 , wherein routing the toll-free communication from the application server to the dedicated trunk group customer comprises:
configuring the application server to determine the associated trunk group identifier of the toll-free communication; and
processing the toll-free communication based at least on the dedicated trunk group customer.
15. The non-transitory computer readable medium of claim 11 , wherein the application server is associated with an enterprise network configuration of the dedicated trunk group customer to the telecommunications network.