System and Method of Search for Improving Relevance Based on Device Parameters

1 . A method of augmenting a search query, comprising:

receiving terms of a basic search query with respect to a user's device;

retrieving a device profile of the device, the profile having device parameters;

forming an augmented search query by concatenating at least one of the device parameters with at least one of the terms of the basic search query;

submitting the augmented search query to a search engine; and

displaying at least one result of the augmented search query.

2 . The method of claim 1 , wherein the terms of the basic search query are received by typing text.

3 . The method of claim 1 , wherein the terms of the basic search query are received by voice input.

4 . The method of claim 1 , wherein the receiving step utilizes a specialized app on the device.

5 . The method of claim 1 , wherein the device profile is freshly extracted at the time of the basic search query.

6 . The method of claim 1 , wherein the device profile is from a cache of a previous device profile.

7 . The method of claim 1 , wherein the forming step includes parsing the terms of the basic search query.

8 . The method of claim 1 , wherein the forming step includes adding Boolean operators, wildcards, quotes, or parentheses.

9 . The method of claim 1 , wherein the forming step follows a specified syntax of the search engine.

10 . The method of claim 1 , wherein the forming step includes dropping terms of the basic search query, or substituting the terms for industry standard terminology, or replacing terms in abbreviated form with full names.

11 . The method of claim 1 , wherein the forming step includes selecting a device parameter relevant to the at least one term of the basic search query.

12 . The method of claim 1 , wherein the step of submitting to a search engine includes searching a specialized website or forum.

13 . The method of claim 1 , wherein the step of submitting to a search engine includes searching the Internet.

14 . The method of claim 1 , wherein the displaying step includes filtering the results before displaying.

15 . The method of claim 1 , wherein the filtering step includes assessing the relevance of the results based on at least one device parameter.

16 . The method of claim 1 , wherein the results are assessed for relevance, and if the results are not sufficiently relevant, a new search is submitted with more parameters.

17 . The method of claim 1 , wherein if there are too few results, a new search is submitted with fewer parameters.

18 . The method of claim 1 , wherein the forming step includes adding a term from a previous query or problem.

19 . The method of claim 1 , wherein the parameters are selected by the user.

20 . The method of claim 1 , wherein the parameters are automatically selected.

21 . The method of claim 1 , wherein the at least one result is displayed on the device.

22 . The method of claim 1 , wherein the at least one result is displayed on a device connected to the device.

23 . The method of claim 1 , wherein the entire method carried out on the device.

24 . The method of claim 1 , wherein the basic search query is entered by a CSR.

25 . The method of claim 1 , wherein the at least one result is displayed on a CSR terminal.

26 . A method of enhancing a device self-care session through an augmented search, comprising:

initiating a self-care session for a device with respect to a particular issue;

retrieving a device profile of the device, the profile having device parameters;

performing an initial diagnostic step, including submitting the issue and at least one of the device parameters to a rules engine;

after the initial diagnostic step, forming an augmented search query by concatenating at least one of the device parameters with at least one term describing the issue;

submitting the augmented search query to a search engine; and

displaying at least one result of the augmented search query.