Method and apparatus for content presentation in association with a telephone call
A method and apparatus are provided for presenting multimedia content to a caller and/or a called party in association with a telephone call. Content may be presented pre-ring (before the called party's telephone rings), in-call, and/or post-call. Content presented to a party may be related to or selected by another party participating in the call, or may be related to or selected by a third party (e.g., an advertiser that paid for the ability to have its content presented). Presented content may be actuable, and allow a caller to change the destination of a call, take advantage of an offer presented to him, redeem a coupon, schedule or queue a subsequent call, etc. To find a desired destination party, a caller may initiate a manual or automatic search of his local contacts (on his telephone) and/or a central or global directory or contact list.
1. A method of facilitating presentation of content to a user of a communication device in association with a call placed from the communication device to a destination device operated by a destination party, the method comprising:
at a call controller situated in a path of communication between the communication device and the destination device, after initiation of the call and prior to delivery of signaling of a voice channel of the call to the destination device:
transmitting a notification of initiation of the call toward the destination device; and
instructing the communication device to present initial content to the user;
at the destination device, after receipt of the notification, identifying to the call controller the initial content to be presented to the user;
at the destination device, after the voice channel is established, identifying to the call controller updated content that visually depicts one or more details of a transaction between the user and the destination party, other than a recording of a conversation between the user and the destination party; and
at the call controller, after the voice channel of the call is established: instructing the communication device to present the updated content to the user before the call is terminated; and
instructing the communication device to present final content to the user after the call is terminated;
wherein the final content is different than the initial content.
2. The method of claim 1 , further comprising, at the destination device:
selecting additional updated content one or more times during the call; and identifying the additional updated content to the call controller;
wherein the call controller instructs the communication device to present the additional updated content to the user each of the one or more times.
3. The method of claim 1 , wherein the initial content is selected by the destination party after receiving the notification of initiation of the call.
4. The method of claim 1 , wherein the initial content is selected by the destination party prior to receiving the notification of initiation of the call.
5. The method of claim 1 , wherein one or more of the initial content and the final content comprise social data regarding the destination party.
6. The method of claim 1 , wherein one or more of the initial content and the final content relate to a commercial offer from the destination party to the user.
7. The method of claim 1 , wherein identifying the initial content comprises:
based on an identifier of the user, selecting one of multiple sets of initial content preselected for different users.
8. The method of claim 1 , wherein one or more of the initial content and the final content are transmitted to the communication device from the destination device.
9. The method of claim 1 , wherein one or more of the initial content and the final content are transmitted to the communication device from a third party.
10. The method of claim 1 , wherein:
identifying initial content comprises identifying to the call controller a storage location of the initial content; and
the destination device identifies to the call controller a storage location of the final content.
11. The method of claim 1 , wherein:
identifying the initial content to the call controller, by the destination device, comprises transmitting the initial content to the call controller; and
instructing the communication device to present the initial content comprises transmitting the initial content to the communication device.
12. The method of claim 1 , wherein:
one or more of the initial content and the final content are presented on the destination device simultaneously with presentation on the communication device.
13. A non-transitory computer-readable medium storing instructions that, when executed by a processor, cause the processor to perform a method of facilitating presentation of content to a user of a communication device in association with a call placed from the communication device to a destination device operated by a destination party, the method comprising:
at a call controller situated in a path of communication between the communication device and the destination device, after initiation of the call and prior to delivery of signaling of a voice channel of the call to the destination device:
transmitting a notification of initiation of the call toward the destination device; and
instructing the communication device to present initial content to the user; at the destination device, after receipt of the notification, identifying to the call controller the initial content to be presented to the user;
at the destination device, after the voice channel is established, identifying to the call controller updated content that visually depicts one or more details of a transaction between the user and the destination party, other than a recording of a conversation between the user and the destination party; and
at the call controller, after the voice channel of the call is established: instructing the communication device to present the updated content to the user before the call is terminated; and
instructing the communication device to present final content to the user after the call is terminated;
wherein the final content is different than the initial content.
14. A communication apparatus, comprising:
a processor; and
storage containing logic that, when executed, enables the processor to transmit and receive via one or more communication channels; and
memory storing instructions that, when executed by the processor, cause the communication apparatus to:
after initiation of a call from a communication device operated by a user to a destination device operated by a destination party and prior to delivery of signaling of a voice channel of the call to the destination device:
transmit a notification of initiation of the call toward the destination device;
receive from the destination device identification of initial content selected at the destination device; and
instruct the communication device to present the initial content to the user; and
after the voice channel of the call is established:
receive from the destination device identification of updated content that visually depicts one or more details of a transaction between the user and the destination party, other than a recording of a conversation between the user and the destination party;
instruct the communication device to present the updated content to the user before the call is terminated; and
instruct the communication device to present final content to the user after the call is terminated;
wherein the final content is different than the initial content.
15. The communication apparatus of claim 14 , wherein the memory further comprises instructions that, when executed by the processor, cause the communication apparatus to:
receive from the destination device identification of additional updated content one or more times during the call; and
instruct the communication device to present the additional updated content to the user each of the one or more times.
16. The communication apparatus of claim 14 , wherein the initial content is selected by the destination party after receiving the notification of initiation of the call.
17. The communication apparatus of claim 14 , wherein the initial content is selected by the destination party prior to receiving the notification of initiation of the call.
18. The communication apparatus of claim 14 , wherein one or more of the initial content and the final content comprise social data regarding the destination party.
19. The communication apparatus of claim 14 , wherein one or more of the initial content and the final content relate to a commercial offer to the user from the destination party.
20. The communication apparatus of claim 14 , wherein the initial content comprises one of multiple sets of initial content preselected for different users, and is selected based on an identifier of the user.
21. The communication apparatus of claim 14 , wherein one or more of the initial content and the final content are transmitted to the communication device from the destination device.
22. The communication apparatus of claim 14 , wherein one or more of the initial content and the final content are transmitted to the communication device from a third party.
23. The communication apparatus of claim 14 , wherein:
receiving identification of initial content comprises receiving identification of a storage location of the initial content; and
the destination device identifies a storage location of the final content.