Systems and methods of processing inbound calls

1. A computer implemented method of call processing, the method comprising:

receiving over a network, by a computing system comprising hardware, one or more calls to a first phone address, the first phone address not currently associated with a marketing campaign communication;

storing, by the computing system, one or more calling party phone addresses associated with the one or more received calls prior to the association of the first phone address to the marketing campaign communication;

associating the first phone address to the marketing campaign communication;

subsequent to the association of the first phone address to the marketing campaign communication, receiving, at the computing system, a first call to the first phone address;

prior to answering the first call and at least partly in response to a determination, by the computing system, that a calling party phone address of the first call matches a stored calling party phone address included in the one or more calling party phone addresses associated with the one or more received calls prior to the association of the first phone address to the marketing campaign communication,

identifying, by the computing system, the first call as a spam call candidate;

at least partly in response to detecting a modem tone, by the computing system, during the first call,

identifying, by the computing system, the first call as a spam call and rejecting, by the computing system, the first call; and

at least partly in response to receiving a second call during a specified marketing campaign state, identifying, by the computing system, the second call as a candidate spam call, wherein the marketing campaign state comprises an indicator of a position of a customer prospect in a marketing campaign funnel.

2. The computer implemented method as defined in claim 1 , the computer implemented method further comprising: at least partly in response to detecting the modem tone, storing an indication that future calls from the calling party phone address of the first call are to be blocked.

3. The computer implemented method as defined in claim 1 , the computer implemented method further comprising:

receiving a third call to the first phone address associated with the marketing campaign communication; and

at least partly in response to determining that a calling party address of the third call is associated with a stored call block indication, rejecting, by the computing system, the end third call.

4. The computer implemented method as defined in claim 1 , the computer implemented method further comprising: at least partly in response to detecting a call termination of the first call, occurring within a specified call period of time, identifying the first call as a spam call candidate.

5. The computer implemented method as defined in claim 1 , the computer implemented method further comprising: at least partly in response to detecting, during a third call to the first phone address associated with the marketing campaign communication, a fax tone, identifying, by the computing system, the third call as a spam call.

6. The computer implemented method as defined in claim 1 , the computer implemented method further comprising: at least partly in response to detecting, during a third call to the first phone address associated with the marketing campaign communication, a Dual-Tone Multi-Frequency (DTMF) tone, by the computing system, wherein the detected DTMF tone is an A, B, C, or D type tone, identifying, by the computing system, the third call as a spam call.

7. The computer implemented method as defined in claim 1 , the computer implemented method further comprising: at least partly in response to detecting, during a third call to the first phone address associated with the marketing campaign communication, a Dual-Tone Multi-Frequency (DTMF) tone, by the computing system, wherein the detected DTMF tone is a numeric type DTMF tone, identifying, by the computing system, the third call as a candidate spam call.

8. A system, comprising:

a computing device;

a network interface configured to be coupled to a Public Switched Telephone Network (PSTN);

non-transitory media storing instructions readable by the computing device, that when executed by the computing device, cause the computing device to perform operations, comprising:

receiving one or more calls to a first phone address, the first phone address not currently associated with a first communication for a customer prospect, wherein the first communication comprises a marketing communication;

storing one or more calling party phone addresses associated with the one or more received calls prior to the association of the first phone address to the first communication;

associating the first phone address to the first communication;

subsequent to the association of the first phone address to the first communication, receiving a first call to the first phone address;

prior to answering the first call and at least partly in response to a determination that a calling party phone address of the first call matches a stored calling party phone address included in the one or more calling party phone addresses associated with the one or more received calls prior to the association of the first phone address to the first communication,

identifying the first call as a spam call candidate;

at least partly in response to detecting a modem tone during the first call,

identifying the first call as a spam call and rejecting the first call; and

at least partly in response to receiving a second call during a specified marketing campaign state, identifying, by the computing system, the second call as a candidate spam call, wherein the marketing campaign state comprises an indicator of a position of a customer prospect in a marketing campaign funnel.

9. The system as defined in claim 8 , the operations further comprising: at least partly in response to identifying the first call as a spam call, storing an indication that future calls from the calling party phone address of the first call are to be blocked.